topic QVC Should Get a Refund for the new Website Design! in Q Talk

QVC Should Get a Refund for the new Website Design!

Beauty Maven — Fri, 03 Apr 2015 23:40:33 GMT

They need a refund on their website "upgrade." Maybe if they change it back within 30 days they'll get their money back ;o) Product videos are gone, or don't work. Some product photos are missing. I can't find anything. It doesn't keep me signed in as I switch from order status to wish list or to the forums. I have to re-enter my password every time I switch pages. The fonts and page layouts look TERRIBLE -- what's with all the blank white space? Most pages look like they were typed on an electric typewriter! Take a look at HSN.com and notice the vibrant full-color graphics. I never thought I'd say this, but the HSN page looks so much more professional and engaging! Sorry for the negative, but QVC can and should do better. This new design does not represent them as industry leaders.

Re: QVC Should Get a Refund for the new Website Design!

blackhole99 — Sat, 04 Apr 2015 02:56:45 GMT

I agree, at least put it back the way it was.

Re: QVC Should Get a Refund for the new Website Design!

Clover29 — Sat, 04 Apr 2015 03:10:23 GMT

It works fine for me. I don't have as many sign-ins as before the re-design, I can find everything, my videos work better than before and I haven't seen any of that "white space".

I can't remember ever liking any website's interface change before (and I've really hated some changes, including on QVC in the past) but I don't have any complaints about this new design.

Re: QVC Should Get a Refund for the new Website Design!

wildcat fan — Sat, 04 Apr 2015 03:46:45 GMT

I see the excess white space on my iPad. I've also had problems with some videos, and some pages take a long time to load--especially ones with lots of graphics. I've also had to sign in more often since the re-design.

Re: QVC Should Get a Refund for the new Website Design!

HappyDaze — Sat, 04 Apr 2015 04:20:19 GMT

It seems rather generic to me. I keep thinking I'm on Target's website because of the red bar and red q in the lefthand corner which I keep thinking is a red bullseye. Not sure why since I don't even shop on target.com!

Re: QVC Should Get a Refund for the new Website Design!

Krimpette — Sat, 04 Apr 2015 13:44:51 GMT

I just tried to click on a couple of red arrows on the home page (the arrow under the host pictures suggesting you view the host picks). Either nothing happens, or it takes you the the Meet the Hosts page. QVC seems to have the most inept IT people I have ever encountered. Seems like there's always something wrong here. I don't see anything near like these problems on other shopping sites.

Re: QVC Should Get a Refund for the new Website Design!

fthunt — Sat, 04 Apr 2015 14:15:43 GMT

It is a nightmare - you click and nothing happens - or you go where you didn't request. I've had to bookmark certain screens because I got there once - but can't find it again easily.

But it's okay - I'm about done with the Q anyway - quality is down - prices are up - so I just cancelled an auto delivery item and will write a check/mail to get rid of 2 ez-pays.

(and can't stand Isaac and the Jane and Pat silly do-o.....tired of some of them/products don't change much)

Re: QVC Should Get a Refund for the new Website Design!

ECBG — Sat, 04 Apr 2015 16:41:48 GMT

We didn't need an upgrade! What we got was a DOWNgrade!

Re: QVC Should Get a Refund for the new Website Design!

CalminHeart — Sat, 04 Apr 2015 17:06:54 GMT

The new site isn't very 2015. However, it's not difficult to use. I don't really care how they set it up if it works when I want it to.

Re: QVC Should Get a Refund for the new Website Design!

cjdw — Sat, 04 Apr 2015 17:08:08 GMT

Where did the 'as is' and clearance option go?? Are they here and I just missed seeing them?

Re: QVC Should Get a Refund for the new Website Design!

billi_1 — Sat, 04 Apr 2015 19:07:31 GMT

Where is the schedule? I can't find anything!

Re: QVC Should Get a Refund for the new Website Design!

wildcat fan — Sat, 04 Apr 2015 19:27:01 GMT

On 4/4/2015 cjdw said:
Where did the 'as is' and clearance option go?? Are they here and I just missed seeing them?

At top right of your screen, click DEALS. You'll see CLEARANCE. When you're on the clearance screen, scroll down and you'll see AS IS on the bottom left of the menu choices.

Re: QVC Should Get a Refund for the new Website Design!

wildcat fan — Sat, 04 Apr 2015 19:28:03 GMT

On 4/4/2015 billi said: Where is the schedule? I can't find anything!

Click on the big Q at the top left of the screen. You'll see the Program Guide there on the homepage.

Re: QVC Should Get a Refund for the new Website Design!

chickenbutt — Sat, 04 Apr 2015 20:23:18 GMT

Like I said in another thread (in my best Chandler Bing voice) - Could this website BE any slower?

They will probably get it together, but my observation is that every time they 'fix' things or 'update' things not only do they get wonkier but they seem to go back in time with the design.

Re: QVC Should Get a Refund for the new Website Design!

KailaS — Sun, 05 Apr 2015 03:31:04 GMT

Ah yes-- they move parts around but then parts that used to work-- like searching for previous orders-- suddenly have service unavailable. Growl.

Re: QVC Should Get a Refund for the new Website Design!

Fur Dude — Sun, 05 Apr 2015 05:00:08 GMT

This new website is annoying...please have the web designer tweek it! It is difficult to maneuver, I don't care for it at all! Hate to keep clicking to pages that I did not have to 'click' before. Terrible layout and design!!!!

Re: QVC Should Get a Refund for the new Website Design!

debic — Sun, 05 Apr 2015 13:19:30 GMT

On 4/4/2015 ECBG said:
We didn't need an upgrade! What we got was a DOWNgrade!

We? Not me, the more I use it the more I like it. Many things are easier to find now. If people would just play around a little instead of refusing to learn it they'd probably be happier.

I'm pretty sure since a lot of posters do nothing but complain here (not directed at you ECBG) this board is not the people they're trying to make happy.

They provide a free board, and if you read enough posts here, no one actually buys anything, or they're going to quit because something doesn't come in red. They've all been here 20 years, spent thousands of dollars, blah blah blah.

Re: QVC Should Get a Refund for the new Website Design!

Kitty 2889 — Sun, 05 Apr 2015 15:11:38 GMT

I depend on those product videos! As of today they are ALL gone. What's with that? I too think the site is difficult to navigate.

Re: QVC Should Get a Refund for the new Website Design!

debic — Sun, 05 Apr 2015 16:37:51 GMT

On 4/5/2015 poodleperson said:
I depend on those product videos! As of today they are ALL gone. What's with that? I too think the site is difficult to navigate.

There still there for me?

Re: QVC Should Get a Refund for the new Website Design!

cjmcp — Mon, 06 Apr 2015 17:36:39 GMT

The new website design is a classic case of "if it ain't broke, don't fix it". No point to any of the changes.