topic Re: Seems to me QVC is looking to lose business in Q Talk

Seems to me QVC is looking to lose business

LuLuBelle — Fri, 03 Apr 2015 01:57:28 GMT

TPTB at the Q need to straighten up. I sign on and get all kinds of "look at me," "look at me" new features that I don't care about and can't easily close out of. Then once they're gone they want me to upgrade my computer. Look hot shots, I want to come and look at what I want to look at, not what YOU want me to look at. Your products are getting stale, your prices are getting beyond ridiculous and I find myself less and less interested in what you have to offer. At one time I was a huge QVC fan and buyer. Now, not so much. Stop pushing, and make the experience what it once was. There doesn't seem to be much Quality, Value or Convenience anymore. I'm one disappointed customer. Do you care?

Re: Seems to me QVC is looking to lose business

stevieb — Mon, 03 Aug 2015 17:24:14 GMT

Applause...

They just seem completely off kilter and out of touch. Mis-step after mis-step, poor decisions and poor choices and it's been this way for a very, very long time.

Re: Seems to me QVC is looking to lose business

Heidemarie — Fri, 10 Apr 2015 07:18:00 GMT

Stevi, I agree 100%. QVC has changed so much. I am a customer since 1988 and I miss the "old" days.

Re: Seems to me QVC is looking to lose business

Heidemarie — Fri, 10 Apr 2015 07:18:41 GMT

Stevi, I agree 100%. QVC has changed so much. I am a customer since 1988 and I miss the "old" days.

Re: Seems to me QVC is looking to lose business

Heidemarie — Fri, 10 Apr 2015 07:19:44 GMT

Sorry about the double post.

Re: Seems to me QVC is looking to lose business

jaxs mom — Sat, 11 Apr 2015 15:20:58 GMT

I'm going to give you a thumbs up just because you used the term lose correctly. I can't tell you how many times people write loose for lose.

Re: Seems to me QVC is looking to lose business

stevieb — Sat, 11 Apr 2015 16:23:57 GMT

And if they are looking to lose business, well, that's one area in which they're doing a good job.

Between the prices, the shipping, the overall miserable programming, the repetition, the too long presentations, annoying hosts and vendors, the limited product selection, the lack of availability, the limited customers incentives, and just the overall tone of things, this is no longer my idea of a good time...

Re: Seems to me QVC is looking to lose business

Jackhound Mom — Sat, 11 Apr 2015 17:26:28 GMT

QVC lost me and I closed my Q card and haven't shopped sense the web "improvements!"

I have also tried to rectify review problems as well as "balance due" or returned items as far back as 2014 but it all falls on deaf ears.......

Still, I look in to see if perhaps they actually listened to the customers who requested things be changed back but I see they have not.

This is the only public chat I have ever visited or used and I am grateful to the others who come here to help or learn.

Cathy

Re: Seems to me QVC is looking to lose business

GCR18 — Sat, 11 Apr 2015 21:32:20 GMT

OP, It sounds like you would be happier at one of the other shopping channels.

Re: Seems to me QVC is looking to lose business

kitty60 — Sat, 11 Apr 2015 22:44:38 GMT

I've ben heading to Q less and less. Now I can't even get to what I want easily on line. I don't need to shop that badly!

Re: Seems to me QVC is looking to lose business

LuLuBelle — Sun, 12 Apr 2015 01:01:56 GMT

On 4/11/2015 jaxs mom said:
I'm going to give you a thumbs up just because you used the term lose correctly. I can't tell you how many times people write loose for lose.

jaxs mom, I get annoyed with myself when my buttons are loose and I don't sew them immediately and then lose them!

Re: Seems to me QVC is looking to lose business

LuLuBelle — Sun, 12 Apr 2015 01:07:01 GMT

On 4/11/2015 GCR18 said: OP, It sounds like you would be happier at one of the other shopping channels.

GCR18, actually I've been shopping very infrequently on any of the "shopping channels." This past Christmas I bought every single gift on-line. Between Amazon, Toys 'R Us, Kmart and a few other web sites, I never hit one single B & M and never paid a penny in shipping. I'm very disappointed in QVC as I have shopped with them for over 25 years and have seen a huge decline in so many areas.

Re: Seems to me QVC is looking to lose business

LuLuBelle — Sun, 12 Apr 2015 01:09:49 GMT

On 4/2/2015 stevieb said:

Applause...

They just seem completely off kilter and out of touch. Mis-step after mis-step, poor decisions and poor choices and it's been this way for a very, very long time.

stevieb, I'm a very hit and miss poster here, but would like to thank you for always being very kind and generous to me; it's appreciated. LuLu

Re: Seems to me QVC is looking to lose business

GCR18 — Sun, 12 Apr 2015 01:23:07 GMT

On 4/11/2015 LuLuBelle said:
On 4/11/2015 GCR18 said: OP, It sounds like you would be happier at one of the other shopping channels.

GCR18, actually I've been shopping very infrequently on any of the "shopping channels." This past Christmas I bought every single gift on-line. Between Amazon, Toys 'R Us, Kmart and a few other web sites, I never hit one single B & M and never paid a penny in shipping. I'm very disappointed in QVC as I have shopped with them for over 25 years and have seen a huge decline in so many areas.

Unfortunately the q likely isn't going to change. They are not the same company they were 20 years ago. The current strategy is working for the bottom line.

Re: Seems to me QVC is looking to lose business

febe1 — Sun, 12 Apr 2015 01:27:09 GMT

On 4/11/2015 LuLuBelle said:
On 4/2/2015 stevieb said:

Applause...

They just seem completely off kilter and out of touch. Mis-step after mis-step, poor decisions and poor choices and it's been this way for a very, very long time.

stevieb, I'm a very hit and miss poster here, but would like to thank you for always being very kind and generous to me; it's appreciated. LuLu

She is nice to everybody even while making strong points. She's been welcoming to me, too. Thanks, stevie.

Re: Seems to me QVC is looking to lose business

LuLuBelle — Sun, 12 Apr 2015 01:30:59 GMT

On 4/11/2015 taja123 said:
On 4/11/2015 LuLuBelle said:
On 4/2/2015 stevieb said:

Applause...

They just seem completely off kilter and out of touch. Mis-step after mis-step, poor decisions and poor choices and it's been this way for a very, very long time.

stevieb, I'm a very hit and miss poster here, but would like to thank you for always being very kind and generous to me; it's appreciated. LuLu

She is nice to everybody even while making strong points. She's been welcoming to me, too. Thanks, stevie.

taja, glad you have felt the same. Sometimes it can feel pretty exclusive if you're not "in" with the "in" crowd. Good for stevie to be a good egg!

Re: Seems to me QVC is looking to lose business

stevieb — Sun, 12 Apr 2015 02:23:26 GMT

On 4/11/2015 LuLuBelle said:
On 4/11/2015 taja123 said:
On 4/11/2015 LuLuBelle said:
On 4/2/2015 stevieb said:

Applause...

They just seem completely off kilter and out of touch. Mis-step after mis-step, poor decisions and poor choices and it's been this way for a very, very long time.

stevieb, I'm a very hit and miss poster here, but would like to thank you for always being very kind and generous to me; it's appreciated. LuLu

She is nice to everybody even while making strong points. She's been welcoming to me, too. Thanks, stevie.

taja, glad you have felt the same. Sometimes it can feel pretty exclusive if you're not "in" with the "in" crowd. Good for stevie to be a good egg!

Thanks to you both for your kindness...

Re: Seems to me QVC is looking to lose business

LuLuBelle — Sun, 12 Apr 2015 02:35:54 GMT

On 4/11/2015 stevieb said:
On 4/11/2015 LuLuBelle said:
On 4/11/2015 taja123 said:
On 4/11/2015 LuLuBelle said:
On 4/2/2015 stevieb said:

Applause...

They just seem completely off kilter and out of touch. Mis-step after mis-step, poor decisions and poor choices and it's been this way for a very, very long time.

stevieb, I'm a very hit and miss poster here, but would like to thank you for always being very kind and generous to me; it's appreciated. LuLu

She is nice to everybody even while making strong points. She's been welcoming to me, too. Thanks, stevie.

taja, glad you have felt the same. Sometimes it can feel pretty exclusive if you're not "in" with the "in" crowd. Good for stevie to be a good egg!

Thanks to you both for your kindness...

You're very welcome. You deserve nice words and warm thoughts aimed your way! LuLu

Re: Seems to me QVC is looking to lose business

stevieb — Sun, 12 Apr 2015 02:41:06 GMT

On 4/11/2015 LuLuBelle said:
On 4/11/2015 stevieb said:
On 4/11/2015 LuLuBelle said:
On 4/11/2015 taja123 said:
On 4/11/2015 LuLuBelle said:
On 4/2/2015 stevieb said:

Applause...

They just seem completely off kilter and out of touch. Mis-step after mis-step, poor decisions and poor choices and it's been this way for a very, very long time.

stevieb, I'm a very hit and miss poster here, but would like to thank you for always being very kind and generous to me; it's appreciated. LuLu

She is nice to everybody even while making strong points. She's been welcoming to me, too. Thanks, stevie.

taja, glad you have felt the same. Sometimes it can feel pretty exclusive if you're not "in" with the "in" crowd. Good for stevie to be a good egg!

Thanks to you both for your kindness...

You're very welcome. You deserve nice words and warm thoughts aimed your way! LuLu

Well, they're certainly much appreciated...

As is your reminder to spay and neuter. It's so important.

Enjoy the rest of your weekend!

Re: Seems to me QVC is looking to lose business

Spurt — Sun, 12 Apr 2015 03:03:00 GMT

And for the curious----we don't watch what doesn't interest us (in case someone wants to suggest---change the channel, find something else to do) that is EXACTLY what we already do.... The reason why most of us even bother to post and give our feedback is because we hope that perhaps QVC will listen so they will become a viable retail option once again.....oh there might actually be a few QVC vendors we continue to do business with, but that loyalty is hanging by a thread as QVC becomes less and less of a retail option.

Here's an interesting article about the importance of customer retention. Perhaps QVC should read and listen---

http://www.forbes.com/sites/sap/2015/03/31/how-to-improve-customer-retention-build-wells-not-fences/

I liked this point from the article in particular---

Knowing where and when to build wells is a challenge. McKain advises retailers to use the tools and information they have to better understand what customers really want.

If consumer information is scarce, social media is a new resource to consider. Social platforms enable retailers to engage with consumers one-on-one, listen to what they are saying about the brand, and provide helpful service and support. That type of information will point to where the wells are needed.