topic Re: As Is Items in Q Talk

As Is Items

Glitter51 — Fri, 05 Apr 2024 14:39:25 GMT

If an item is marked "as is", can it still be returned if your not happy with it??

Re: As Is Items

cheriere — Fri, 05 Apr 2024 14:57:06 GMT

@Glitter51

Unfortunately, NO. It can only be returned if defective.

Re: As Is Items

DrakesMomma — Fri, 05 Apr 2024 15:00:00 GMT

Unless it has recently changed, "as is" items can be returned. I have done so in the past.

Re: As Is Items

SoCal Bred — Fri, 05 Apr 2024 15:13:11 GMT

@DrakesMomma

I agree, unless it states item is non-returnable.

Re: As Is Items

cheriere — Fri, 05 Apr 2024 15:24:44 GMT

Maybe it's changed then, because I just bought a pair of Vionic shoes and two pairs of NYDJ shorts, ALL AS IS. I was told by the operator that they WERE NOT Eligible for Returns.

Re: As Is Items

Estellee — Fri, 05 Apr 2024 15:39:11 GMT

I am wondering about that too. I purchased an As Is Luminara Lantern during last Christmas season and before I purchased it I was told I still had the return policy in place. Fortunately, I loved my purchase.

Re: As Is Items

MG Chris — Fri, 05 Apr 2024 15:57:10 GMT

In the last couple of years, about 90% of my purchases are as is and I have never had an issue returning anything.

Re: As Is Items

TheMemphisVette — Fri, 05 Apr 2024 16:34:52 GMT

Re: As Is Items

Spacrazy — Fri, 05 Apr 2024 16:48:29 GMT

Yes, they can be returned unless otherwise stated.

Re: As Is Items

RescueLover — Fri, 05 Apr 2024 17:02:01 GMT

You’re good to return. Only Final Sale items can’t be returned. 🤗

Re: As Is Items

cheriere — Fri, 05 Apr 2024 17:26:28 GMT

I wonder why they told me that on the phone? I always place orders using the automated system, but after putting the item numbers in I had to wait for an actual operator. She said, "You know these are being sold As Is and cannot be returned." I said sure and that was it. 💝🌸

Re: As Is Items

Estellee — Fri, 05 Apr 2024 17:54:19 GMT

@cheriere wrote:
I wonder why they told me that on the phone? I always place orders using the automated system, but after putting the item numbers in I had to wait for an actual operator. She said, "You know these are being sold As Is and cannot be returned." I said sure and that was it. 💝🌸

@cheriere That's a real head scratcher I wonder if she gave you misinformation. Did you happen to look up the item # after you placed the order with her to see if it gave the same information about returns?

Re: As Is Items

cheriere — Fri, 05 Apr 2024 17:59:36 GMT

@Estellee wrote:
@cheriere wrote:
I wonder why they told me that on the phone? I always place orders using the automated system, but after putting the item numbers in I had to wait for an actual operator. She said, "You know these are being sold As Is and cannot be returned." I said sure and that was it. 💝🌸
@cheriere That's a real head scratcher I wonder if she gave you misinformation. Did you happen to look up the item # after you placed the order with her to see if it gave the same information about returns?

No, I didn't, but I can. It was the NYDJ Ella shorts I recently just posted about. I ordered a medium denim shade and white. I ordered them separately too. So, I actually had to wait and speak with 2 different operators. This is definitely worth looking into though, thanks.🌸

Re: As Is Items

Estellee — Fri, 05 Apr 2024 18:06:33 GMT

@cheriere wrote:
@Estellee wrote:
@cheriere wrote:
I wonder why they told me that on the phone? I always place orders using the automated system, but after putting the item numbers in I had to wait for an actual operator. She said, "You know these are being sold As Is and cannot be returned." I said sure and that was it. 💝🌸
@cheriere That's a real head scratcher I wonder if she gave you misinformation. Did you happen to look up the item # after you placed the order with her to see if it gave the same information about returns?
No, I didn't, but I can. It was the NYDJ Ella shorts I recently just posted about. I ordered a medium denim shade and white. I ordered them separately too. So, I actually had to wait and speak with 2 different operators. This is definitely worth looking into though, thanks.🌸

@cheriere Good luck

Re: As Is Items

cjm61 — Fri, 05 Apr 2024 18:39:33 GMT

@Glitter51 I think many are steering you wrong. Yes, you CAN return an As Is item. Below is TODAY'S policies, nothing has changed. However, manufacturers may not honor a warranty. I believe the CS rep gave incorrect information to you. Look closely though, some items cannot be returned but it will specify before you place an order.

Re: As Is Items

KingstonMom — Fri, 05 Apr 2024 20:22:20 GMT

@cheriere wrote:
@Glitter51

Unfortunately, NO. It can only be returned if defective.

@cheriere

That's not true. If you read QVC's policy on returns, 'as is' items carry the same 30 day return policy as new items.

'Final sale' items are only returnable if they're defective.

Re: As Is Items

Sage04 — Fri, 05 Apr 2024 21:00:46 GMT

@cheriere wrote:
I wonder why they told me that on the phone? I always place orders using the automated system, but after putting the item numbers in I had to wait for an actual operator. She said, "You know these are being sold As Is and cannot be returned." I said sure and that was it. 💝🌸

@cheriere do they usually know anything? They have no idea what's going on.

Re: As Is Items

Sage04 — Fri, 05 Apr 2024 21:06:29 GMT

@cheriere wrote:
@Estellee wrote:
@cheriere wrote:
I wonder why they told me that on the phone? I always place orders using the automated system, but after putting the item numbers in I had to wait for an actual operator. She said, "You know these are being sold As Is and cannot be returned." I said sure and that was it. 💝🌸
@cheriere That's a real head scratcher I wonder if she gave you misinformation. Did you happen to look up the item # after you placed the order with her to see if it gave the same information about returns?
No, I didn't, but I can. It was the NYDJ Ella shorts I recently just posted about. I ordered a medium denim shade and white. I ordered them separately too. So, I actually had to wait and speak with 2 different operators. This is definitely worth looking into though, thanks.🌸

@cheriere I would not have placed the order. You can always email the Moderators @QVCSocialteam@QVC.com.

Re: As Is Items

cheriere — Fri, 05 Apr 2024 21:08:30 GMT

@Sage04

Thank you.💝🌸 In the future, I'll definitely get in touch with the mods instead. Luckily, the shorts fit. The white were a little bit tighter, but I can make them work.

From now on though, I'll ask more questions if prompted to speak with an actual operator.

Re: As Is Items

spumoni99 — Fri, 05 Apr 2024 21:13:28 GMT

As far as I know blowout clearance are the only category that cannot be returned.

@cheriereI'm sorry you were given bad info, I would pursue this if they don't work for you.