topic Re: Price adjustment policy in Q Talk

Price adjustment policy

CAcableGirl2 — Wed, 27 Mar 2024 11:43:19 GMT

Apparently, QVC has changed their policy when offering a price adjustment for items that have been reduced in price within 30 days. If the item is on "special", then they will not honor the new price.

In addition, I'm frustrated this morning because I shipped a pair of defective sandals back due to a slice in the top of the heel and asked for an exchange (same color, same size), and I get an email today that they have refunded my purchases except for the 6.95 shipping fee to return them - which they decided to keep.

I had to call in and get the $6.95 credit but how may people don't notice and just end up paying shipping for defective items.

QVC, your policies are pushing me away from spending money on your business.

Because of the new policy on price adjustments, I told the rep to cancel the order I just placed.

Re: Price adjustment policy

PansyBoo — Wed, 27 Mar 2024 12:20:13 GMT

@CAcableGirl2

Indeed they have. See this previous thread below on the subject. I'm making a real effort to reduce my shopping here, too, as I feel this new price adjustment policy is absolutely absurd!!!

I think it's the last straw for me.

https://community.qvc.com/t5/Customer-Care/When-did-the-price-adjustment-policy-change/td-p/8367766

Re: Price adjustment policy

jenneml — Wed, 27 Mar 2024 12:26:15 GMT

@CAcableGirl2

I had a similar experience a couple of weeks ago. I had been waiting on the replacement

and ended up checking on it only to find out I was credited with the return but still charged the shipping. I called and they did credit the shipping and handling, but I was waiting on a replacement shoe that was never on its way after all......sorry to hear about your price adjustment issue. Also, thanks for the info as I was not aware of that policy on"special" items.

Re: Price adjustment policy

manny2 — Wed, 27 Mar 2024 12:48:33 GMT

This is another reason they are in trouble. They are not keeping up with other retailers.

Re: Price adjustment policy

LindaSal — Wed, 27 Mar 2024 13:35:14 GMT

Things are just getting worse and worse on this network. Maybe they shouldn't play with their prices so much and they wouldn't have the problem of people trying to get adjustments all the time. It's become so ridiculous with "special" pricing (during this show only) and one time only's.........on and on. I have seriously curbed my buying on here.

I do buy more on HSN and so far I haven't had any issues with getting adjustments for things that go on sale after I already bought it. Though they do have some changes in pricing it is not as bad as the Q. Mostly it's the item goes on sale or clearance.

Re: Price adjustment policy

depglass — Wed, 27 Mar 2024 13:46:32 GMT

I have asked for this adjustment exactly once, when the difference was about 40.00. The next one I noticed was 16.00. I decided to just swallow the amount, the whole idea seemed crazy to me in the first place. So I'm not leaving in a huff, I periodically look for sale and clearance prices and will shop in serenity. What other retailers make this adjustment?

Re: Price adjustment policy

shy bobcat — Wed, 27 Mar 2024 14:33:39 GMT

I often wonder if the fault lies with the staff processing the returns. This should not be a valid excuse and QVC administrators should do better.

Re: Price adjustment policy

123SuzyQ123 — Wed, 27 Mar 2024 14:45:00 GMT

I admit that I might have bought a few more items recently than I did the last 3 or 4 years, and the reason being the easy pay feature. Easier to handle a small easy pay 3 or 4 months in a row than paying it all at once! (I hope that makes sense).

Re: Price adjustment policy

RespectLife — Wed, 27 Mar 2024 15:18:55 GMT

@CAcableGirl2

I shipped a pair of defective sandals back due to a slice in the top of the heel and asked for an exchange (same color, same size), and I get an email today that they have refunded my purchases except for the 6.95 shipping fee to return them - which they decided to keep.

They didn't decide to 'keep' your shipping fee. A poorly trained return dept employee simply did not handle the return correctly. No excuse, I agree....but no deliberate intentions by QVC. The returns dept. is one area they really need to improve!!!!

However, did you follow the exchange instructions? We are supposed to contact qvceasyreturns@qvc.com

Request the even exchange through them....or let them know about a return etc.

They will send out the correct item if available. If it isn't, they will notate the account NOT to charge you the label fee and start your credit immediately.

Sending it back w/ your request should work, but it never has.

I will be ordering less if I can't get a sale price adjustment within 30 days. That was a BIG plus for me.....being assured I will get the lowest price possible for 30 days from purchase on ALL orders. LTS, ODO, I don't care. If it is now lower, I expect the adjustment.

All the fine rules and details to this new policy is ridiculous, I agree!

Re: Price adjustment policy

Puppy Lips — Wed, 27 Mar 2024 16:54:40 GMT

I just found that out the other day. On Friday I ordered a Susan Graver top that was $46.99. On Sunday, that top was a Lunchtime Special for $22.99. That is a $24 difference! I emailed the social team like I always do for price adjustments, and was told they will no longer do that. SO, I ordered it again. It was free shipping day anyway. I will return the first one - along with at least one other item (the awful Belle capri pants) so I will certainly come out ahead.

But yeah, that policy change makes me think twice as well. Over the years numerous things I have bought have gone to a lunchtime special within 30 days of me buying it.

Re: Price adjustment policy

RescueLover — Wed, 27 Mar 2024 17:52:33 GMT

That’s the thing. Many customers will just return the item if it’s dropped drastically in price within 30 days and be less likely to buy going forward.

Re: Price adjustment policy

Shelbelle — Wed, 27 Mar 2024 18:32:10 GMT

I dont buy from the Q any longer but I do from HSN, sure hope this policy does not rub off on them I get benefits of sales all the time.

Re: Price adjustment policy

cjm61 — Wed, 27 Mar 2024 18:37:06 GMT

@CAcableGirl2 I know many here are persistent in checking for prices on recent purchases. Shopping here at QVC since 1986, I have never once checked an item for a price decrease after a purchase.

I must say, I only buy drastically reduced items, Lunchtime/Primetime Specials, As Is, occasional TSV's and OTO. Rarely does an item drop below these prices. If I do find something I really like but it is full price or just too high for me, I then go to Ebay.

My recommendation is if you are a person that pays full price and then check for a price change for 30 days, yet you want to shop QVC, only buy when the items are greatly reduced pricing. I am never stressed or concerned that my item will drop in price after buying. From reading many repsonses, I think I am in the minority though.

Re: Price adjustment policy

RespectLife — Wed, 27 Mar 2024 18:47:30 GMT

@cjm61

Anything I order also goes in my WL for 30 days to watch for price reductions.

It was always VERY easy to get my credit, a quick email to the mods.

I didn't find it stressful at all....

I have saved a LOT of money over the years getting sale price credits.

A LOT !!!

Not only on full price items...but VERY often on LTS. prev sale price, clearance prices etc.

I always felt I was secure in getting the absolute lowest price QVC would have.

Taking that away will def change my shopping habits.

It is unfair.

I cleaned out my wish list ...empty.

Won't play games like this with any retailer.

Re: Price adjustment policy

RescueLover — Wed, 27 Mar 2024 19:02:39 GMT

@cjm61 I did the exact same thing as RespectLife did with keeping track of purchases. I also pretty much wiped out my wish list recently. I remember after Christmas one year I saved $72 in one week from price drops. And through the years I’ve had many customer service reps tell me they do the exact same thing with keeping track. Lucky for them they get an additional 40% off their purchases. The QVC hosts get 30% off. Most retailers give their employees a discount and I think it’s wonderful! 🤗🤗🤗

Re: Price adjustment policy

PansyBoo — Wed, 27 Mar 2024 19:19:23 GMT

@RespectLife wrote:
@cjm61

Anything I order also goes in my WL for 30 days to watch for price reductions.

It was always VERY easy to get my credit, a quick email to the mods.

I didn't find it stressful at all....

I have saved a LOT of money over the years getting sale price credits.

A LOT !!!

Not only on full price items...but VERY often on LTS. prev sale price, clearance prices etc.

I always felt I was secure in getting the absolute lowest price QVC would have.

Taking that away will def change my shopping habits.

It is unfair.

I cleaned out my wish list ...empty.

Won't play games like this with any retailer.

@RespectLife

DITTO! Your experience and your thoughts on this are the exact same as mine. I've spent jillions with QVC over the last 30+ years and I certainly don't mind paying full price on something I want. But if QVC wants to say they have a price adjustment policy then it needs to be based in truth and an adjustment should be given if the same item number goes down in price within 30 days. It's irrelevant what "term of the moment" they've slapped on the price. Otherwise, they just need to be truthful and say they no longer make price adjustments...period. What they have done here is silly....and alienating.

Re: Price adjustment policy

RescueLover — Thu, 28 Mar 2024 19:16:54 GMT

Re: Price adjustment policy

Catch71 — Thu, 28 Mar 2024 20:06:49 GMT

@shy bobcat wrote:
I often wonder if the fault lies with the staff processing the returns. This should not be a valid excuse and QVC administrators should do better.

I think the return warehouse makes a lot of errors. I don't think they look to see if a replacement is asked for; they just process the return instead of taking the extra step. Items for exchange should be handled separately. Exchanges only work if you go through qvceasyreturns; at least that is my experience. Also, if the item you want to exchange for is not available you have to pay for shipping back. I get that; if an exchange isn't available then you just have a return.

Re: Price adjustment policy

ScrapHappy — Thu, 09 May 2024 19:08:20 GMT

@CAcableGirl2 wrote:
Apparently, QVC has changed their policy when offering a price adjustment for items that have been reduced in price within 30 days. If the item is on "special", then they will not honor the new price.

In addition, I'm frustrated this morning because I shipped a pair of defective sandals back due to a slice in the top of the heel and asked for an exchange (same color, same size), and I get an email today that they have refunded my purchases except for the 6.95 shipping fee to return them - which they decided to keep.

I had to call in and get the $6.95 credit but how may people don't notice and just end up paying shipping for defective items.

QVC, your policies are pushing me away from spending money on your business.

Because of the new policy on price adjustments, I told the rep to cancel the order I just placed.

I ordered a Denim & Co tunic on 4/18 for $39. I received an email from QVC today that there was a price dro to $26. I emailed the social team and they told me QVC no longer gives price adjustments on clearance items. I didn't think it was on clearance, email didn't mention that, just a price drop.

Re: Price adjustment policy

RescueLover — Thu, 09 May 2024 19:14:04 GMT

Was the $39 a clearance price to begin with? Or regular or just “sale” price??