https://community.qvc.com/t5/Q-Talk/GREAT-Customer-Service/m-p/229797#M2965 <P>I recently ordered the philosophy tsv and it only came with one pump instead of two for the product. One lotion and one shower gel. I called QVC customer service and the very nice rep put me on hold for a while and came back and said they were unable to ship out just the pump but I could return the order. I didn't want to send it back because I really like it so she gave me a small but decent credit on the order. I was happy with that even though what I really wanted was the pump but I thought oh well they can't just send that so this is fine.</P> <P> </P> <P>What shows up at my house last week??? A PUMP!!!!!! She came through for me and even though I already got the credit they found a way to get me my missing pump.</P> <P> </P> <P>QVC you went above and beyond and it's reasons like this I would recommend you to anyone and continue buying. </P> <P> </P> <P>THANK YOU QVC!!!</P> Tue, 24 Jul 2012 23:24:05 GMT SaraLQ 2012-07-24T23:24:05Z https://community.qvc.com/t5/Q-Talk/GREAT-Customer-Service/m-p/229797#M2965 <P>I recently ordered the philosophy tsv and it only came with one pump instead of two for the product. One lotion and one shower gel. I called QVC customer service and the very nice rep put me on hold for a while and came back and said they were unable to ship out just the pump but I could return the order. I didn't want to send it back because I really like it so she gave me a small but decent credit on the order. I was happy with that even though what I really wanted was the pump but I thought oh well they can't just send that so this is fine.</P> <P> </P> <P>What shows up at my house last week??? A PUMP!!!!!! She came through for me and even though I already got the credit they found a way to get me my missing pump.</P> <P> </P> <P>QVC you went above and beyond and it's reasons like this I would recommend you to anyone and continue buying. </P> <P> </P> <P>THANK YOU QVC!!!</P> Tue, 24 Jul 2012 23:24:05 GMT https://community.qvc.com/t5/Q-Talk/GREAT-Customer-Service/m-p/229797#M2965 SaraLQ 2012-07-24T23:24:05Z