topic UPS Return label in Q Talk

UPS Return label

GoodyShoes — Thu, 21 Mar 2024 03:22:11 GMT

Uggh. I had three QVC returns and took them all to the post office a couple of weeks ago. Two of the three have been refunded and so i looked at the picture of the return label that i took before mailing for the third package, and it is a UPS label. Since when does QVC send out UPS return labels? And why are some labels USPS and some UPS? I don’t know what the post office did with it. The tracking number is not on UPS’s website. Any suggestions? I guess I will go by the post office on Friday.

Re: UPS Return label

rms1954 — Thu, 21 Mar 2024 03:40:56 GMT

@GoodyShoes wrote:
Uggh. I had three QVC returns and took them all to the post office a couple of weeks ago. Two of the three have been refunded and so i looked at the picture of the return label that i took before mailing for the third package, and it is a UPS label. Since when does QVC send out UPS return labels? And why are some labels USPS and some UPS? I don’t know what the post office did with it. The tracking number is not on UPS’s website. Any suggestions? I guess I will go by the post office on Friday.

Did you try searching the tracking on USPS site?

Re: UPS Return label

Kachina624 — Thu, 21 Mar 2024 03:42:24 GMT

@GoodyShoes. It seems that all the return labels I'VE seen can be used at either usps or UPS.

Re: UPS Return label

rms1954 — Thu, 21 Mar 2024 03:51:49 GMT

@Kachina624 wrote:
@GoodyShoes. It seems that all the return labels I'VE seen can be used at either usps or UPS.

But the PO won't scan it as UPS.

Re: UPS Return label

OneHappyHiker — Thu, 21 Mar 2024 03:54:28 GMT

@GoodyShoes I can answer this because it almost happened to me a couple of weeks ago! I brought my return box into the post office to get a receipt from them for the return. The guy glanced and said this is a UPS label, just like that, not blinking an eye lol. I looked and sure enough - UPS! I said I always take pictures of the return label before putting it into their night drop box but have never seen a UPS-only return label. I said now I'm wondering had I dropped off the UPS box at the USPS night box what would happen... he said people do that all the time due to the close connection USPS now has with UPS and all the smart and sure post labels being combined. He said it would simply be picked up by UPS when they made their dropoffs of those sure post items, and sent out just as though I had dropped it off at their drop box. He said it would take a bit longer because of the additional step of waiting for UPS to pick it up at the post office, but it would get there. Phew. Now I always double check lol.

Re: UPS Return label

GoodyShoes — Thu, 21 Mar 2024 03:59:08 GMT

This label was different. The other two did say “UPS mail innovations” but the tracking code was a USPS tracking code. The one that disappeared had a UPS tracking code. It was a Dennis Basso item, so it’s not like it shipped directly from the vendor like some brands of shoes do.

Re: UPS Return label

GoodyShoes — Thu, 21 Mar 2024 04:02:22 GMT

@OneHappyHiker. Thanks for the info. I guess I will email the easy returns address so that the 30 day window won’t close. I will also try to go by that post office just in case.

Re: UPS Return label

OneHappyHiker — Thu, 21 Mar 2024 05:12:13 GMT

@OneHappyHiker. Thanks for the info. I guess I will email the easy returns address so that the 30 day window won’t close. I will also try to go by that post office just in case.

@GoodyShoes

I agree with you as I would do the same thing by calling the post office or stopping by if I had the chance. Two things I would like to add:

1 - My label was also only UPS. No mail innovations, nothing added like that. Only UPS. The PO guy was super nice and said not to give it another thought had I done that before because, like he said, these labels are getting more confusing by the day so they get UPS labels there all the time. The beauty is UPS goes to the USPS regularly now because of the combined (confusing) labels. Must make them all a bit crazy if you ask me.

2 - Second thing I would suggest is call CS and get it on your record. It has been my experience they take pretty good care to record the info we give them into our account, so at least you have given them a timeframe of what you did. It's always good to let them know it should be expected but might be delayed.

Oh - funny thing - mine was also a DB exchange lol. Funny coincidence!

Re: UPS Return label

Trix — Thu, 21 Mar 2024 07:13:26 GMT

When you print your return label from QVC.com you are given a choice of printing a UPS or USPS label.

Re: UPS Return label

Haoo — Thu, 21 Mar 2024 08:15:21 GMT

I either get UPS or USPS. UPS can take USPS labels/packages and will give the package to USPS when they come to the store later in the day. However, if you give the USPS the box and it was supposed to go through UPS, I don't know if the postal office would transfer the package to UPS.

Agree with contacting the USPS to see where your package is. Did you just drop it in a USPS bin/box? I always take mine to the front desk and get a receipt, because that is how they are able to accept it through scanning the label.

Good luck!

Re: UPS Return label

Auntiebean1 — Thu, 21 Mar 2024 11:07:28 GMT

When I used the UPS label and took to my post office they would not accept the package! They told me to take it to a UPS location. So now if I get a UPS label which on mine say $8.95 to use, I go to QVC.com and print out the return label for the post office! It's only 6.95 and more convenient for me. Sometimes I don't even get a receipt kind of like Amazon never a receipt but at least Amazon is free return!

Re: UPS Return label

loriqvc — Thu, 21 Mar 2024 15:48:51 GMT

I just posted this in another thread, but UPS has recently taken on a role in the returns process for a few retailers, including QVC. You'll notice that if you initiate a return online, you're almost always given the option to select USPS or UPS for your label so you can go to the courier/location nearest to you. When I recently returned an item via UPS, I chatted with the manager, and he mentioned that UPS now does regular pickups at USPS hubs to collect and ship returns, so it appears that QVC may be decreasing or eliminating its relationship with Newgistics as a returns agent.

Basically, it seems that USPS sites are still simply functioning as drop-off hubs for returns, so if you want your return/exchange to be processed more quickly, it is best to select UPS for your label and courier whenever possible since they actually ship the packages through their system (with full, transparent tracking as well). And in my experience, returns get to their destinations about twice as quickly when I choose UPS. Good luck to all!

Re: UPS Return label

why again — Thu, 21 Mar 2024 19:21:48 GMT

i did this once and the post office left it for UPS (apparently they have a box in back) but they don;t pick up often but it did finally get processed. I always go to the counter with my packages to get a reciept, so I have no idea why they didnt catch my mistake when they were scanning them in,.

Re: UPS Return label

GoodyShoes — Fri, 22 Mar 2024 19:18:24 GMT

I went by the post office today. She said everything gets taken to a sorting facility and they leave it at the airport and UPS will get it there. It won’t be able to be tracked until UPS gets it. She said it takes a long time and I said since it’s been two weeks, should it be pretty soon and she thought maybe.

I usually just take my returns and lay them on the counter at the post office. They usually have a pile where you can drop off. Otherwise, the line is really long. The mail service is notoriously bad in my area. In fact, there is an ongoing US congressional investigation about it!

Re: UPS Return label

Catch71 — Fri, 22 Mar 2024 21:42:34 GMT

I had a different e perience. About a month ago I had to return jeans from NYDJ. My packing slip had a return label so I used it. When I got to the postal clerk he said it was a legitimate label but it had no barcode so he could not give me a receipt. I did not think to take a picture. I am in NJ and the package from NYDJ originated in California. He assured me it would get there. I shouldn't have left it but I did. I was refunded by qvc easyreturns and am praying they don't tell me they never received it because I have no proof or tracking. Lesson learned; I should have printed the label online.

Re: UPS Return label

RescueLover — Fri, 22 Mar 2024 23:36:52 GMT

@Catch71 Go to your Order Status and track your return. It should show the status if you used the label included with your item. 🤗🤗🤗

Re: UPS Return label

Catch71 — Sat, 23 Mar 2024 16:24:59 GMT

@RescueLover

I tried that but the tracking showed I hadn't used the return label. I should have printed the label online but used the one attached to the pack slip and it had no tracking. It is my fault; should have taken the package home and printed the label. Post office said the label would work, just didn't have tracking. Lesson learned. I was already refunded, but i hope the package got back there and they do not charge me for not returning. So far, have not heard from them. I did put a slip inside the package with all the info, my name, etc. So I hope even if the package was not able to be scanned in at the warehouse, the slip inside would be sufficient to see who returned it.

Re: UPS Return label

RescueLover — Sat, 23 Mar 2024 18:48:40 GMT

@Catch71 Oh ok I understand now. I’m sure they will process your return and let you know. If you’re signed up for text messages you will know asap. Love the texting system the Q has set up! 🤗🤗🤗

Re: UPS Return label

homedecor1 — Sat, 23 Mar 2024 19:42:27 GMT

This is a recent return label I received. I took to UPS and they processed it then gave me receipt. Yes, it's very confusing -- my PO won't take these returns.

Re: UPS Return label

RescueLover — Sat, 23 Mar 2024 20:08:10 GMT

That’s strange my post office takes them all the time.