topic Re: What has happened to the live chat? in Q Talk

What has happened to the live chat?

Kcubed — Wed, 21 Feb 2024 23:55:02 GMT

The chat link does not work anymore.

Re: What has happened to the live chat?

1tuffcookie — Thu, 22 Feb 2024 00:29:38 GMT

Are you referring to David's live chat/watch party? If so, it's scheduled to begin in about 30 minutes. Here's the link:

https://www.qvc.com/content/featured/qvc-livestreams.html?qq=mh&autoplayLiveShopping=ePTzTkqrycUHjvS2ZROa

I've noticed some of the livestreams start a little later than they advertise.

Re: What has happened to the live chat?

Stray — Thu, 22 Feb 2024 02:53:31 GMT

I used the live chat the other day with no problem & got my refund processed already.

I just tested it at 9:52 pm & Gabby came online

It may not be available 24/7

Re: What has happened to the live chat?

Stray — Thu, 22 Feb 2024 02:53:41 GMT

Re: What has happened to the live chat?

RespectLife — Thu, 22 Feb 2024 13:59:23 GMT

This was recently discussed in a thread....it works fine for some...and not for others.

Doesn't work for me on any device and trying multiple browsers.

HSN Live Chat works fine.

Re: What has happened to the live chat?

PINKdogWOOD — Fri, 23 Feb 2024 13:04:56 GMT

@Kcubed If you're referring to the actual Live Chat to work with a rep to do some business, I've had recent problems with it too. In fact about 2 weeks ago I started a post about this too, not that it did any good because it didn't.

It seems to be hit and miss anymore which is a problem for me because it IS how I get my business done without making a phone call instead.

I was bashed here in fact by one poster who told me to stop complaining and call a CS instead.

Live Chat is just another service provided here that used to work seamlessly but now it doesn't. I prefer to use LC instead of needing to hang on their phone line, with all of their promtps for this and that, takes forever to get to the right CS person to actually help me with my business.

Re: What has happened to the live chat?

Kcubed — Fri, 23 Feb 2024 21:48:10 GMT

I totally agree PINKdogWOOD. They either need to fix this, or take down the link.

Re: What has happened to the live chat?

elated — Fri, 23 Feb 2024 22:37:35 GMT

The Chat Link has not worked for me for many months. It worked fine and then one day it just stopped.

Re: What has happened to the live chat?

sunshine45 — Sat, 24 Feb 2024 00:44:58 GMT

the chat link worked fine for me when i used it last week to "test it out."

i am on a windows laptop using the edge browser. i was helped within 1 minute of beginning the chat.

Re: What has happened to the live chat?

PINKdogWOOD — Sat, 24 Feb 2024 12:29:49 GMT

@Kcubed I'd much rather find that they fixed LC for those of us who do use it every time we need it to.