topic Re: Has Easy Returns changed? in Q Talk

Has Easy Returns changed?

1Professor — Fri, 16 Feb 2024 13:44:06 GMT

Have used QVC Easy Returns many times in the past.

A few days to get a response, but always get a refund soon.

It's been a few months, but I am using it again.

SURPRISE:

No longer an EASY RETURNS BANNER on the top of a page?

Went to the bottoms of the Q page and couldn't find Easy Returns under any of the "Returns" info.

Wondering if they are discontinuing it?

Any RECENT experiences?

Is it BURIED somewhere else??

Re: Has Easy Returns changed?

sunsetbeach — Fri, 16 Feb 2024 13:53:46 GMT

I used it a couple of weeks ago. The response time was a few days, but it worked fine for me. I just sent an email to: QVCEasyReturns@qvc.com and in the subject line put QVC RETURN.

Re: Has Easy Returns changed?

1Professor — Fri, 16 Feb 2024 13:56:13 GMT

@sunsetbeach Thanks so much for the update!

I have all the necessary info for Easy Returns and will use it today, but WHY CAN'T I FIND IT ANYWHERE. Hmmmm . . .

Re: Has Easy Returns changed?

lovesfootball — Fri, 16 Feb 2024 13:57:24 GMT

I'm wondering the same thing. I used Easy Returns twice in the last few weeks. I emailed again after not hearing back after a week of waiting. I usually get a response in a day or two. They did respond and refunded after the second email. I still have not gotten a response for the other return. I'm really disappointed because the process worked so well until now.

Re: Has Easy Returns changed?

sunsetbeach — Fri, 16 Feb 2024 14:00:37 GMT

@1Professor wrote:
@sunsetbeach Thanks so much for the update!

I have all the necessary info for Easy Returns and will use it today, but WHY CAN'T I FIND IT ANYWHERE. Hmmmm . . .

I don't know! Maybe they are just not advertising it any longer. I failed to mention, just make sure to note the order number, item, reason for return and if you want a refund, etc. Also, you must use the QVC return label. I hope it works well for you, as I've used it several times and it is convenient!

Re: Has Easy Returns changed?

1Professor — Fri, 16 Feb 2024 14:04:11 GMT

@sunsetbeach Great reminder on the details.

I kept the original notice.

For anyone wondering or didn't have it:

Re: Has Easy Returns changed?

haddon9 — Fri, 16 Feb 2024 14:49:40 GMT

@1Professor I had been using easy returns all through the fall and into early Jan. It was several weeks since I used it and made a return on Feb. 12 th. I sent my usual email (I always give all information in the email) and have not heard anything back yet.

I also have always heard back within a day or two. It's only been 4 days but I needed to call customer service last night for a different issue and I happened to ask about returns. I didn't ask if easy returns was still a thing as I assumed that it was.

When I do an easy return email I just start with Q and their easy return address pops up. I realize of course it's my computer that has stored the address but I never gave it a second thought.

So I asked customer service last night if they were having issues with returns. She said that yes, returns were backed up right now. She didn't say why. If I don't hear back in a few days I will send another email.

Oh, and another thing that I do when I ship a return back....I take a picture of the package with the return tracking number (I will add a little note as to what it is) because once I got an email from QVC asking if I knew the tracking number of a return. I was afraid they weren't going to give me my refund if there was a problem but it all worked out.

Re: Has Easy Returns changed?

1Professor — Fri, 16 Feb 2024 14:53:33 GMT

@haddon9

Your information is shining some light on the now-disappearing-invitation-to-use-EasyPay!

As a former criminal defense attorney (before university professor) I wonder if there's a problem with people claiming they returned something (then never doing it or doing it wrong), yet they were given a REFUND.

Re: Has Easy Returns changed?

1Professor — Fri, 16 Feb 2024 14:55:58 GMT

Oooops,

The now-disappearing-invitation-to-use-EASY RETURNS!

Re: Has Easy Returns changed?

RescueLover — Fri, 16 Feb 2024 16:50:55 GMT

It takes minimum 4 days for the Q to respond to your email regarding an Easy Return. @1Professor did you send the email and not get a response? I don’t understand what you’re looking for?

Re: Has Easy Returns changed?

1Professor — Fri, 16 Feb 2024 17:01:01 GMT

@RescueLover wrote:
It takes minimum 4 days for the Q to respond to your email regarding an Easy Return. @1Professor did you send the email and not get a response? I don’t understand what you’re looking for?

@RescueLover

I had not used Easy Returns for awhile.

I was just ASKING, because, strangely, I could no longer FIND it on the web page.

Wondered if it was discontinued.

Used to be a huge banner.

Was getting ready to use it, but wondered.

Re: Has Easy Returns changed?

Kachina624 — Fri, 16 Feb 2024 17:04:44 GMT

@1Professor. In keeping with my annual tradition, I procrastinated and sent back a lot of stuff on Janurary 31st. It was working just fine then, and I quickly got a confirmation.

Re: Has Easy Returns changed?

loriqvc — Fri, 16 Feb 2024 17:20:34 GMT

@1Professor - Contacting the Easy Returns Team is still an option; it has just become verrrrry slow and thus not particularly helpful. For a few months now, I've simply sent my returns without emailing them and had good luck with prompt refunds.

But about two weeks ago, I wanted to exchange an item, so I contacted them the same day I dropped off the return package, hoping to make sure I got a new item and not just a refund. After five days, I hadn't heard anything and my package was scheduled for delivery to QVC that day, so I used chat to request my exchange. Two days later, I got a confirmation from Easy Returns that my request was being processed—but the new item was already on its way to me. When I checked my Order Status page, they had marked the new item as "Returned." Yikes. Fortunately, the new item was perfect and I didn't need to try to exchange it again, or I think it would have been messy.

FWIW, I also just searched the customer service / help area of the website, and the Easy Returns process is no longer mentioned anywhere. Searching for anything with "easy" provided mostly "easy pay" info and "returns" yielded nothing about anything specialized, though they now have a step-by-step tutorial for initiating returns online. Searching for "easyreturns@qvc.com" prompted the system to ask if I meant "resurrections" and a search for "qvceasyreturns@qvc.com" asked me if I meant "vesture." Sure, because they'll have articles about those terms...

Re: Has Easy Returns changed?

RescueLover — Fri, 16 Feb 2024 17:23:18 GMT

@1Professor Oh I see. I’ve never paid any attention to it being on their web page. I received an email from the Q back when they first launched the program, so I automatically send an email to Q Easy Returns on returns, exchanges etc. when I need to. It’s still working great for me. I’m very appreciative of this convenient time saving service.

Re: Has Easy Returns changed?

1Professor — Fri, 16 Feb 2024 18:06:08 GMT

@loriqvc wrote:
@1Professor - Contacting the Easy Returns Team is still an option; it has just become verrrrry slow and thus not particularly helpful. For a few months now, I've simply sent my returns without emailing them and had good luck with prompt refunds.

But about two weeks ago, I wanted to exchange an item, so I contacted them the same day I dropped off the return package, hoping to make sure I got a new item and not just a refund. After five days, I hadn't heard anything and my package was scheduled for delivery to QVC that day, so I used chat to request my exchange. Two days later, I got a confirmation from Easy Returns that my request was being processed—but the new item was already on its way to me. When I checked my Order Status page, they had marked the new item as "Returned." Yikes. Fortunately, the new item was perfect and I didn't need to try to exchange it again, or I think it would have been messy.

FWIW, I also just searched the customer service / help area of the website, and the Easy Returns process is no longer mentioned anywhere. Searching for anything with "easy" provided mostly "easy pay" info and "returns" yielded nothing about anything specialized, though they now have a step-by-step tutorial for initiating returns online. Searching for "easyreturns@qvc.com" prompted the system to ask if I meant "resurrections" and a search for "qvceasyreturns@qvc.com" asked me if I meant "vesture." Sure, because they'll have articles about those terms...

@loriqvc Looks like EASY RETURNS has ghosted us (as my students would say) . . .

Re: Has Easy Returns changed?

geezerette — Fri, 16 Feb 2024 18:24:18 GMT

Apparently it's still in use as evidenced by a moderator's post in another thread just a short while ago today:

AnjalenaQVC

QVC Customer Care

Posts: 164

Registered: ‎07-21-2018

Re: Quality Control & Return Costs

‎02-16-2024 11:46 AM

Hello! I'm sorry about how your order arrived. You can mark the order as Defective and no return fees will be billed.You can follow this step-by-step guide for our fast and Easy Returns: Once your return is in transit to us, please email to QVCEasyReturns@qvc.com with subject line: QVC Return. Include written in the body of your email: Please provide any details about the reason for your return, The order number(s), item number(s), item description(s), price (each), and the quantity you returned and tell us if you would like to receive an exchange or refund. Please do not attach or post pictures of the order.

Re: Has Easy Returns changed?

SaveTheTurtles — Fri, 16 Feb 2024 19:51:47 GMT

Easy returns are not as easy as they used to be for quite some time now.

Re: Has Easy Returns changed?

Catch71 — Fri, 16 Feb 2024 20:25:50 GMT

@sunsetbeach wrote:
I used it a couple of weeks ago. The response time was a few days, but it worked fine for me. I just sent an email to: QVCEasyReturns@qvc.com and in the subject line put QVC RETURN.

Thats what I did and I always did it that way. Worked fine for me twice this month. First time took a few days, second time about 5 days but they handled my return with no problem.

Re: Has Easy Returns changed?

Catch71 — Fri, 16 Feb 2024 20:26:42 GMT

Intresting; never knew there was a banner. I always just emailed them.

Re: Has Easy Returns changed?

Catch71 — Fri, 16 Feb 2024 20:28:30 GMT

@sunsetbeach wrote:
@1Professor wrote:
@sunsetbeach Thanks so much for the update!

I have all the necessary info for Easy Returns and will use it today, but WHY CAN'T I FIND IT ANYWHERE. Hmmmm . . .

I don't know! Maybe they are just not advertising it any longer. I failed to mention, just make sure to note the order number, item, reason for return and if you want a refund, etc. Also, you must use the QVC return label. I hope it works well for you, as I've used it several times and it is convenient!

I use qvceasyreturns and they never deduct the qvc label charge and never said I had to use their label. The label if I use it gets charged later after the warehouse receives the return. easy returns only deducts original shipping.