topic Re: QVC sending wrong items in Q Talk

QVC sending wrong items

Wobin — Thu, 25 Jan 2024 19:51:44 GMT

I have been a QVC customer for 30 years and this month experienced a problem that I've never had before. QVC sent the wrong item on my last 3 orders. The first they corrected, the second was out of stock and I was just told the one today is in stock and they can send the correct item. On 1 and 3 they sent me someone else's order with that person's name and address on the packing slip in a shipping bag addressed to me. The second order had the wrong pants in a bag with the item number of the pants I wanted. The one today came from Ontario, California; I wish I had made note of the shipping source on the other 2. I have a home decor item in shipping and will be curious to see if I receive the right item and which warehouse it came from.

Re: QVC sending wrong items

Kachina624 — Thu, 25 Jan 2024 19:58:32 GMT

@Wobin. I've had maybe 25 items shipped from Ontario since December 1st. Not a single error in the whole group. you just had a run of bad luck.

You can check the source of your shipments by looking at the entire shipping history in order status.

Re: QVC sending wrong items

Wobin — Thu, 25 Jan 2024 20:03:30 GMT

Thank you Kachina624, they did not all originate in Ontario.

Re: QVC sending wrong items

cheriere — Thu, 25 Jan 2024 20:06:32 GMT

@Wobin I had that happen last year with three separate orders, all strangely enough, Kim gravel items. The first two were shirts I had ordered but in the wrong colors. The third was with a pair of shorts in the wrong size.

The first two I just kept, but the shorts went unnoticed until too late to return. Although I checked the packing slip, which was marked correctly, I did not check the shorts that were the wrong size 😟. Now, I TRY to look everything over really well.

Re: QVC sending wrong items

skatting44 — Thu, 25 Jan 2024 20:09:48 GMT

Well , some of us have had similar issues. I ordered shoes and received Lawless make up instead. Another time I ordered Peria storage containers and received a Joan Rivers shirt instead. Must be staffing issues or if they have a robot, maybe sku# are getting mixed up. I contacted QVC and to inform abt the problem but I also asked them to makesure I was not charged return shipping on their mistake. Also , the tax they chare when QVC sends the wrong item .

Really concerning abt the QVC return slips with other customers names , account # and addresses.

Re: QVC sending wrong items

Kachina624 — Thu, 25 Jan 2024 20:17:02 GMT

@skatting44. The invoice doesn't include your account number.

Re: QVC sending wrong items

KingstonMom — Thu, 25 Jan 2024 20:21:58 GMT

I've also had a flurry of wrong items sent lately, must be a problem in the warehouse(s).

Re: QVC sending wrong items

skatting44 — Thu, 25 Jan 2024 20:59:22 GMT

@Kachina624

Sorry, I should have clarified that return slips I've seen with my orders included the last #4 of my account with full name & adress.

Re: QVC sending wrong items

ChillyTulip — Thu, 25 Jan 2024 21:27:55 GMT

Yep; just came back from the post office. Had to send back a SG item that came in the wrong size.

Re: QVC sending wrong items

SandySparkles — Thu, 25 Jan 2024 21:46:50 GMT

Wow!😮 I can understand how frustrating that must be!!!! I am waiting for several items, and now hope I do not have an issue.🤞, but I know that The Q will expeditiously work to make things right.😊

~~~All we need is LOVE💖

Re: QVC sending wrong items

Wobin — Thu, 25 Jan 2024 23:10:31 GMT

@SandySparkles wrote:
Wow!😮 I can understand how frustrating that must be!!!! I am waiting for several items, and now hope I do not have an issue.🤞, but I know that The Q will expeditiously work to make things right.😊

~~~All we need is LOVE💖

Unfortunately they can't always make it right when an item has sold out as happened to me with one of the earlier items.

Re: QVC sending wrong items

Wobin — Sun, 28 Jan 2024 00:38:45 GMT

I received one of the resent items today. This was also sent from Ontario but this time the correct item and size. It fits, looks good and I'm keeping it! A594366