topic Re: Returning multiple orders in one box in Q Talk

Returning multiple orders in one box

sunsetbeach — Mon, 22 Jan 2024 01:46:37 GMT

I have 3 orders of clothing to return and emailed the Social team to ask if you can return multiple orders in one box using one Q return label. In the past, I have seen posts saying this was acceptable, and I guess that's not the case any longer. I just thought I would pass this along in case anyone else was wondering.

In response to my inquiry, I received the following:

"We strongly discourage customers from returning multiple orders together in one box. For fastest processing, we encourage customers to return the items separately using a label or QR code for each item or order.

Wayne

QVC Social & Community Support"

Re: Returning multiple orders in one box

SaveTheTurtles — Mon, 22 Jan 2024 01:54:26 GMT

@sunsetbeach wrote:
I have 3 orders of clothing to return and emailed the Social team to ask if you can return multiple orders in one box using one Q return label. In the past, I have seen posts saying this was acceptable, and I guess that's not the case any longer. I just thought I would pass this along in case anyone else was wondering.

In response to my inquiry, I received the following:

"We strongly discourage customers from returning multiple orders together in one box. For fastest processing, we encourage customers to return the items separately using a label or QR code for each item or order.

Wayne
QVC Social & Community Support"

I'm confused, you say it is now acceptable yet the quote you provided says it is not. Am I reading this wrong?

Re: Returning multiple orders in one box

KathyM23 — Mon, 22 Jan 2024 01:56:58 GMT

@sunsetbeach Thanks for the info.

Yesterday I returned 2 pair of D&C pants - same pants in different colors - in the same package. Both had a different Order # even tho I ordered them at the same time. AND they both came to me in the same package.

Seems like the Q should practice what they preach and send items with different order numbers separately to us.

I have nothing to return presently, but I will continue to do as I have and use one box or package if possible saving return postage. Wayne said they strongly discourage, but dd not say forbid. So if returning 3 orders in the same box would save 13.90 in postage.

Re: Returning multiple orders in one box

moonandthestars — Mon, 22 Jan 2024 02:23:13 GMT

@sunsetbeach I did a chat just the other week about returns from different orders being sent in the same box. None of the orders came with a label some without the paperwork. Anyway, I was told if I printed out a label for one order I could use it to send all of the items back. They ended up emailing me a label because one had to be shipped UPS for some reason, so they all went back UPS. And no problem with the returns.

Re: Returning multiple orders in one box

sunsetbeach — Mon, 22 Jan 2024 02:26:35 GMT

@SaveTheTurtles wrote:
@sunsetbeach wrote:
I have 3 orders of clothing to return and emailed the Social team to ask if you can return multiple orders in one box using one Q return label. In the past, I have seen posts saying this was acceptable, and I guess that's not the case any longer. I just thought I would pass this along in case anyone else was wondering.

In response to my inquiry, I received the following:

"We strongly discourage customers from returning multiple orders together in one box. For fastest processing, we encourage customers to return the items separately using a label or QR code for each item or order.

Wayne
QVC Social & Community Support"

I'm confused, you say it is now acceptable yet the quote you provided says it is not. Am I reading this wrong?

No, I'm not saying it is now acceptable, I said I read previous posts saying so, but the impression I got from Wayne, was that they discourage it.

Re: Returning multiple orders in one box

sunsetbeach — Mon, 22 Jan 2024 02:28:19 GMT

@KathyM23 wrote:
@sunsetbeach Thanks for the info.

Yesterday I returned 2 pair of D&C pants - same pants in different colors - in the same package. Both had a different Order # even tho I ordered them at the same time. AND they both came to me in the same package.

Seems like the Q should practice what they preach and send items with different order numbers separately to us.

I have nothing to return presently, but I will continue to do as I have and use one box or package if possible saving return postage. Wayne said they strongly discourage, but dd not say forbid. So if returning 3 orders in the same box would save 13.90 in postage.

I agree with you. I think that if they send 2 different orders in 1 package, you can return both using one return label. So, what you did was perfectly correct.

Re: Returning multiple orders in one box

sunsetbeach — Mon, 22 Jan 2024 02:31:22 GMT

@moonandthestars wrote:
@sunsetbeach I did a chat just the other week about returns from different orders being sent in the same box. None of the orders came with a label some without the paperwork. Anyway, I was told if I printed out a label for one order I could use it to send all of the items back. They ended up emailing me a label because one had to be shipped UPS for some reason, so they all went back UPS. And no problem with the returns.

Maybe it depends on who you ask if it can be done. It certainly seems that way to me.

Re: Returning multiple orders in one box

Kachina624 — Mon, 22 Jan 2024 02:44:14 GMT

They may be discouraging it because they make more profit on returns if sent separately.

Re: Returning multiple orders in one box

Sooner — Mon, 22 Jan 2024 02:52:52 GMT

I strongly discourage myself from buying anything from a retailer who would make me return everything I bought in separate packages.

I strongly encourage myself to buy from a retailer who happily lets me drop off a return with NO packaging and NO label at a location about 1 1/2 miles from my house. I walk in, get my e-mail scanned, hand it to them and walk out.

Re: Returning multiple orders in one box

charsha — Mon, 22 Jan 2024 11:16:48 GMT

I have, in the past, sent back multiple items in one box to save on postage. I print my own return address label, it is much, much cheaper than the $6.95 for each item. I did use the pre-printed label once for multiple items, and ended up being charged the return postage for each item in the box. I no longer do that. Keep in mind, sending multiples with your own label can take a few weeks, as opposed to a quicker refund using the pre-paid postage label. Still worth the wait for me, less shipping costs.

Re: Returning multiple orders in one box

wifey2qt — Mon, 22 Jan 2024 11:56:34 GMT

I have returned multiple items in one package many times. Never had an issue.

Re: Returning multiple orders in one box

HiLo — Mon, 22 Jan 2024 12:16:25 GMT

@sunsetbeach wrote:
I have 3 orders of clothing to return and emailed the Social team to ask if you can return multiple orders in one box using one Q return label. In the past, I have seen posts saying this was acceptable, and I guess that's not the case any longer. I just thought I would pass this along in case anyone else was wondering.

In response to my inquiry, I received the following:

"We strongly discourage customers from returning multiple orders together in one box. For fastest processing, we encourage customers to return the items separately using a label or QR code for each item or order.

Wayne
QVC Social & Community Support"

The quote you mentioned didn't say you can't send purchases together when returning, it only said they discourage it and gave their reasons for their response.

Re: Returning multiple orders in one box

PINKdogWOOD — Mon, 22 Jan 2024 13:26:30 GMT

@sunsetbeach Oh that's crazy stuff! One day they say YES return multiples in one package. It's a-ok. The next day they tell you no don't d o that, it makes us crazy!!!

Here's what I know - YesI do send back one, two, even three items in one package. These of course are all clothing items. They ALL go to the same return address, same warehouse. I do not and would not mix apples with oranges in one package, that I know not to do.

However, I do believe they charge return s/h to each item IF INDEED they were sent to me with separate order numbers as I bought them. I DO make certain I have a return slip attached to each item with my reason for returning and how I prefer my refund ie credit my card or give m merch credit. I rarely do merch credit because it's to hard to keep track of, did I get it and exactly how much.

Re: Returning multiple orders in one box

sunsetbeach — Mon, 22 Jan 2024 13:29:07 GMT

@HiLo wrote:
@sunsetbeach wrote:
I have 3 orders of clothing to return and emailed the Social team to ask if you can return multiple orders in one box using one Q return label. In the past, I have seen posts saying this was acceptable, and I guess that's not the case any longer. I just thought I would pass this along in case anyone else was wondering.

In response to my inquiry, I received the following:

"We strongly discourage customers from returning multiple orders together in one box. For fastest processing, we encourage customers to return the items separately using a label or QR code for each item or order.

Wayne
QVC Social & Community Support"

The quote you mentioned didn't say you can't send purchases together when returning, it only said they discourage it and gave their reasons for their response.

True, but the "strongly" was kind off putting to me. Not sure what I'm going to do at this point except buy less clothig on the Q. I've never combined orders in a return, but in this case I thought I would. Oh well.

Re: Returning multiple orders in one box

PINKdogWOOD — Mon, 22 Jan 2024 13:36:30 GMT

AMEN Kathy @KathyM23 They DO NEED to practice what they preach.

We order just like you do, same item same order number, different colors. They encourage us to do that - spend more money, you'll be sorry later when you love it but didn't buy more than one.

And then what happens? They send out the items at different times in different bags!!!!!!!!!!!!!!!!!!!!!!!!!!!! What's up with this???? They're pulling the goods in the same warehouse, the same item groupings. Why can't we get what we ordered under the same order number same size, just diff colors but we don't get the goods in one bag?????

And now they're telling us if we return, send them back in separate bags? WHY???? They were ordered in the same order, same order number.

It's no wonder we as the shoppers can't keep track of their rules that they change daily.. Maybe Wayne cs rep should check again the rules of their game here.

Re: Returning multiple orders in one box

kaydee50 — Mon, 22 Jan 2024 13:40:02 GMT

S/h charges are a money maker for QVC. Of course, they want you to use separate labels. As long as the items are being returned to the same address, I see no problem with putting them all in one package.

Re: Returning multiple orders in one box

sunsetbeach — Mon, 22 Jan 2024 13:43:53 GMT

@PINKdogWOOD wrote:
@sunsetbeach Oh that's crazy stuff! One day they say YES return multiples in one package. It's a-ok. The next day they tell you no don't d o that, it makes us crazy!!!

Here's what I know - YesI do send back one, two, even three items in one package. These of course are all clothing items. They ALL go to the same return address, same warehouse. I do not and would not mix apples with oranges in one package, that I know not to do.

However, I do believe they charge return s/h to each item IF INDEED they were sent to me with separate order numbers as I bought them. I DO make certain I have a return slip attached to each item with my reason for returning and how I prefer my refund ie credit my card or give m merch credit. I rarely do merch credit because it's to hard to keep track of, did I get it and exactly how much.

Thank you, the way you do it makes alot of sense. These are indeed clothing items being returned to the same warehouse. The only reason it is 3 orders is because it was 2 Logo tops and then I got the matching tanks to wear with them, which are too short. I was so bummed about the situation I decided to return them. I don't know, I'm just not happy right now but thank you again for taking the time to respond.

Re: Returning multiple orders in one box

Stray — Mon, 22 Jan 2024 14:54:30 GMT

I’ve sent multiples back in the same box but have made very few returns. I put the invoices in the boxes taped on to the individual items. I’ve always been reimbursed with no issues.

Re: Returning multiple orders in one box

GinaV24 — Mon, 22 Jan 2024 15:05:39 GMT

huh interesting. I have mulitple items to ship back (they didn't fit) and I am shipping them on MY $$ back to QVC in one box. No way I'm paying for each one separately. I put a list with order #'s in the box and have a copy for myself so I can make sure they are all credited to my account.

Since they aren't sending return labels in each item these days and I don't want to use one of those labels that I do have since they may only scan the one item in then I'll jsut have to keep an eye on it.

Re: Returning multiple orders in one box

Redshoes07 — Mon, 22 Jan 2024 18:16:59 GMT

I've been sending multiple orders in one package, I just email the social team. I give them the order numbers, the name of the items, and also the tracking number from the prepaid label. I've never had a problem.