topic Re: Automatic Mattress removal fees in Q Talk

Automatic Mattress removal fees

Whitney400 — Sun, 31 Dec 2023 16:49:55 GMT

I ordered the TSV Northern Lights Mattress in the full, medium firm today. When I checked my cart, there was a charge of $11.95 for "shipping and handling". I thought it was a mistake so I called CS. The rep told me that the $11.95 was an automatic electronic charge from the State of Connecticut for the recycling of the old matress and was not a charge from QVC. This charge applies only to CT, RI and CA and QVC cannot do anything about it. QVC shoud note what this charge is for and show S&H as free. Once I receive the new mattress, how do I show proof of payment of the removal fee to have it removed should it be required? Can I call QVC within 30 days to schedule the removal of the old mattress as stated in the information on the recycling charge? Has anyone else noted this today?

Re: Automatic Mattress removal fees

colleena — Sun, 31 Dec 2023 16:52:28 GMT

@Whitney400 Click on the tsv description from the website & it explains this fee.

Re: Automatic Mattress removal fees

Kachina624 — Sun, 31 Dec 2023 16:53:14 GMT

@Whitney400. What if you dont want the old mattress removed and intend to keep it?)

Re: Automatic Mattress removal fees

Whitney400 — Sun, 31 Dec 2023 16:55:40 GMT

That is where I got the information I put into my post from.

Re: Automatic Mattress removal fees

Whitney400 — Sun, 31 Dec 2023 16:57:15 GMT

Good point! This is not mentioned in the description of the recycling fee. It seems you are still paying for the removal fee with no control over getting your money back.

Re: Automatic Mattress removal fees

SilleeMee — Sun, 31 Dec 2023 17:35:49 GMT

My trash company charges $75 to haul away a mattress and it has to be left on the curb for them to get it. They don't come inside to get it so that means i would have to pay someone else to put it out on my curb...probably another $25 for that.

Re: Automatic Mattress removal fees

CAcableGirl2 — Sun, 31 Dec 2023 19:40:53 GMT

@Whitney400 It's probably like whe you buy a TV. Last time I remembered there was a recyling fee even if I wasn't replacing a television, so maybe it's a charge for the eventual recycling of the new TV?

Re: Automatic Mattress removal fees

Cats3000 — Sun, 31 Dec 2023 21:17:52 GMT

@Whitney400Does the fee apply to residents AND non-residents of those states? Are you a resident of one of those states? Customer service should be able to tell you how the fee is applied.

Re: Automatic Mattress removal fees

SaveTheTurtles — Mon, 01 Jan 2024 02:15:00 GMT

There's a local store here that sells mattresses and has free shipping and free removal of the old mattress. If you're keeping the old one they will move it to the room you want it in. This is so convenient that I would not buy a mattress from tv when you can't even lay on it first to see if you like it. I can't imagine the shipping charge to return the mattress if you don't like it.

Re: Automatic Mattress removal fees

pieman12 — Mon, 01 Jan 2024 02:46:03 GMT

@Whitney400

I have to say I would never purchase a mattress from here again..

You worry about the charge for hauling the old one away, worry about the warranty from the new one you just purchased.

I purchased 2 that were a TSV months back,

The vendor said over and over, "10 year warranty on this mattress, its what hotels use , you'll love it":

Well I took him for what he said...Neither one lasted more than a few weeks before the sinking holes began to show up.

I phoned CS,, "sorry call the company, out of our hands"

So I did, after taking photo's of this slip on the mattress and the sunken indentations, I waited months before they agreed to replace it,,,Replaced with the same mattress style and you guessed it,, had the same problem with indentations... I have to claw my way out of this thing and I am small...

So I phoned again and was told, "we're so sorry", I mean you all know the drill you get.. So again, they agreed to deliver another . Again, we are talking months here and they told me it would take 8 weeks before I would see this one....

I never thought of being charged ,for hauling their "mistakes" away,

They never do say it on the Q that you are charged, come to think of it.

Well, if this one does the same, they can come remove this too.

I learned if your getting something like a mattress get it at a store close to you, not through the mail , so to speak,,

You want someone who will back up your purchase, especially when the manufactuer doesn't..

I wish you luck,

Re: Automatic Mattress removal fees

Whitney400 — Mon, 01 Jan 2024 11:02:19 GMT

@pieman12

I ordered a TSV mattress a couple of years ago and judging from your description of "hotel" quality, it might be the same one you bought, which was a Serta Hospitality Mattress. I will never buy another Serta again. I bought yesterday's TSV from Northern Lights because I am desperate. I have the same issues that you have: I can barely sleep on it, I can feel the springs poking me everywhere and am not getting a good night's sleep.

I called QVC about the warranty as you did and they told me I had to contact Serta. Serta closed the distribution center here in CT and they were of no help.

I'm hoping this one was a better choice.

Re: Automatic Mattress removal fees

50Mickey — Mon, 01 Jan 2024 13:52:57 GMT

I am not judging anyone here but I am wondering why someone would purchase a mattress or a recliner from a TV shopping channel or online from a website as opposed to going to a store and trying one out? Unless one lives miles and miles from a brick and mortar store what is the reason to gamble on an expensive purchase like a mattress especially since we spend a good portion of our lives sleeping.

Re: Automatic Mattress removal fees

pieman12 — Mon, 01 Jan 2024 14:57:34 GMT

Spot On, Whitney!

I'm thinking of telling them not to bother with yet another.

Good luck with your new one, hope it works out for you...

Have a Happy New Year, and a Restful one....

Re: Automatic Mattress removal fees

Mindy D — Fri, 05 Jan 2024 16:36:38 GMT

@50Mickey wrote:
I am not judging anyone here but I am wondering why someone would purchase a mattress or a recliner from a TV shopping channel or online from a website as opposed to going to a store and trying one out? Unless one lives miles and miles from a brick and mortar store what is the reason to gamble on an expensive purchase like a mattress especially since we spend a good portion of our lives sleeping.

@50Mickey @Even when you go to a store to try your mattress out you really can't tell how it will feel to sleep on. I've hated mattresses I've picked this way too. I hate shopping for mattresses.

Re: Automatic Mattress removal fees

blondegirl — Fri, 05 Jan 2024 17:21:46 GMT

it's very difficult to find non-toxic, green mattresses without just buying those online as an FYI. Not that the ones on QVC are green non-toxic but I wanted to explain why some of us buy a mattress online. I have bought two Saatvas that way!

Re: Automatic Mattress removal fees

ROMARY — Sat, 06 Jan 2024 23:34:11 GMT

I misplaced my notes re: which mattresses are non-odor, minimum (if any at all) chemicals, etc.

Someone here gave me a few suggestions a couple or more years ago.

Re: Automatic Mattress removal fees

Barbiedr — Thu, 11 Jan 2024 02:16:33 GMT

During covid I took a chance and bought a Serta mattress from. QVC as I did not want to go into a store. I've had it for 2 years without a problem. I'm the only one sleeping on it. Since I am in MD there were no extra fees.

Re: Automatic Mattress removal fees

icezeus — Thu, 11 Jan 2024 19:15:11 GMT

I purchased a Serta Mattress from QVC about 11 years ago and I have not had one problem with it.

I just recently purchased the Lazy Boy TSV, and although it has not been delivered yet, the only problem that I am having is that my card has been charged twice for one chair. I am giving them till the end of the week to fix that snafu.