topic Re: Warning in Q Talk

Warning

BalletBabe — Fri, 15 Dec 2023 12:27:23 GMT

Hello everyone. Just thought I would give you a heads up on this. The last few orders I placed could not be cancelled at anytime. I think they are rushing the orders to get them out as fast as they can.

Make sure you really want what you are ordering.

Re: Warning

Group 5 minus 1 — Fri, 15 Dec 2023 12:41:58 GMT

Warning, Will Robinson!

Re: Warning

geezerette — Fri, 15 Dec 2023 12:46:39 GMT

Some of the orders I have placed in the last week have shipped out the same day.

Re: Warning

Gorgf — Fri, 15 Dec 2023 12:46:50 GMT

@BalletBabe. Thanks for the "Heads Up post." I had this happen several months ago trying to immediately pull up the order to change my CC payment and was not allowed. CS said it can happen that an order can sometimes go through within minutes! Sounds like it is worse now trying to get things shipped.

Re: Warning

Boehm Collector — Fri, 15 Dec 2023 12:57:12 GMT

@BalletBabe we haven't been able to cancel orders for a long time. This is nothing new.

Re: Warning

Caaareful Shopper — Fri, 15 Dec 2023 12:58:37 GMT

@BalletBabe I remember this last year this time as well.

Yesterday I ordered the new Berkshire robe. Five minutes later just wanted to cancel to order a different size. Too late, in just 5 minutes it was in the Preparing Your Order status and could not cancel. Oh well.

Re: Warning

Caaareful Shopper — Fri, 15 Dec 2023 13:01:18 GMT

@Boehm Collector wrote:
@BalletBabe we haven't been able to cancel orders for a long time. This is nothing new.

@Boehm Collector Not true. I have cancelled within the hour of placing my order. Always. It may depend of what the item is, but I have never had a problem with that at all.

But during this extreme Christmas crunch -- no, the orders are being prepared for shipping immediately.

Re: Warning

Boehm Collector — Fri, 15 Dec 2023 15:50:17 GMT

@Caaareful Shopper wrote:
@Boehm Collector wrote:
@BalletBabe we haven't been able to cancel orders for a long time. This is nothing new.

@Boehm Collector Not true. I have cancelled within the hour of placing my order. Always. It may depend of what the item is, but I have never had a problem with that at all.

But during this extreme Christmas crunch -- no, the orders are being prepared for shipping immediately.

You're lucky.... I have never been able to cancel an order ... even just minutes after it was placed. And I believe there have been many complaints posted about it.

Updated to add: I very rarely need to cancel an order... but the couple of times I have wanted to do so it was just a matter of minutes after the order had been placed.

Re: Warning

CalminHeart — Fri, 15 Dec 2023 13:11:07 GMT

IMO, this is on the customer. The customer placed the order and it's no one else's fault if they reconsider afterwards. It happens to everyone at some point in life.

There are very few retailers that let you cancel after the order is placed. People need to stop and think before hitting that last button.

Re: Warning

Caaareful Shopper — Fri, 15 Dec 2023 13:20:19 GMT

@CalminHeart wrote:

IMO, this is on the customer. The customer placed the order and it's no one else's fault if they reconsider afterwards. It happens to everyone at some point in life.

There are very few retailers that let you cancel after the order is placed. People need to stop and think before hitting that last button.

@CalminHeart I think 10 to 15 minutes is good customer service to let one cancel an order. What retailer allows it? Amazon on all my orders, Zulily, 6PM, Zappos, The Gap, many more, and almost all food deliveries.

I buy for me, my sister, and my mom regularly. My sister & mom are much older and never shop online. Sometimes I see something they need or want, but they get back to me slowly and I may have to cancel to edit the order. I don't purchase on a whim. But when I need to get their clothes, personal items, food delivered (they live 300 miles away), etc., sometimes I'm working on crunch time because I also telework.

Everyone's situation isn't the same.

Re: Warning

Tori3569 — Fri, 15 Dec 2023 13:37:35 GMT

@Caaareful Shopper wrote:
@CalminHeart wrote:

IMO, this is on the customer. The customer placed the order and it's no one else's fault if they reconsider afterwards. It happens to everyone at some point in life.

There are very few retailers that let you cancel after the order is placed. People need to stop and think before hitting that last button.

@CalminHeart I think 10 to 15 minutes is good customer service to let one cancel an order. What retailer allows it? Amazon on all my orders, Zulily, 6PM, Zappos, The Gap, many more, and almost all food deliveries.

I buy for me, my sister, and my mom regularly. My sister & mom are much older and never shop online. Sometimes I see something they need or want, but they get back to me slowly and I may have to cancel to edit the order. I don't purchase on a whim. But when I need to get their clothes, personal items, food delivered (they live 300 miles away), etc., sometimes I'm working on crunch time because I also telework.

Everyone's situation isn't the same.

True, but the difference here is that with the exception of Amazon, the other retailers you noted don't ship from vendors, but from their own warehouses. With Amazon, I have tried to cancel orders from 3rd parties that haven't been able to be canceled either. Actual Amazon orders can be canceled pretty much anytime.

Re: Warning

millieshops — Fri, 15 Dec 2023 13:38:19 GMT

@BalletBabe Good advice, but good advice always.

After I taught myself to walk away from the TV or my computer before placing an order just because I saw a possibility, I haven't nnded to cancel anything, and have had fewer returns than I had in what lots of posters think were years when QVC had no problems. I put 3 long-time vendors on my personal Do Not Buy list within a few months! It was several years into the new century before I tried 2 of them again. One never.

Re: Warning

Caaareful Shopper — Fri, 15 Dec 2023 13:47:46 GMT

@Tori3569 wrote:
@Caaareful Shopper wrote:
@CalminHeart wrote:

IMO, this is on the customer. The customer placed the order and it's no one else's fault if they reconsider afterwards. It happens to everyone at some point in life.

There are very few retailers that let you cancel after the order is placed. People need to stop and think before hitting that last button.

@CalminHeart I think 10 to 15 minutes is good customer service to let one cancel an order. What retailer allows it? Amazon on all my orders, Zulily, 6PM, Zappos, The Gap, many more, and almost all food deliveries.

I buy for me, my sister, and my mom regularly. My sister & mom are much older and never shop online. Sometimes I see something they need or want, but they get back to me slowly and I may have to cancel to edit the order. I don't purchase on a whim. But when I need to get their clothes, personal items, food delivered (they live 300 miles away), etc., sometimes I'm working on crunch time because I also telework.

Everyone's situation isn't the same.

True, but the difference here is that with the exception of Amazon, the other retailers you noted don't ship from vendors, but from their own warehouses. With Amazon, I have tried to cancel orders from 3rd parties that haven't been able to be canceled either. Actual Amazon orders can be canceled pretty much anytime.

@Tori3569 I have always been able to cancel with Zulily, and they never had their own warehouse. I cancel with 6PM, and they even clearly outline their cancellation process on their site. The only time I've even not been able to cancel is when too much time has lapsed, and that's absolutely understandable.

Re: Warning

CalminHeart — Fri, 15 Dec 2023 13:53:11 GMT

@Caaareful Shopper wrote:
@CalminHeart wrote:

IMO, this is on the customer. The customer placed the order and it's no one else's fault if they reconsider afterwards. It happens to everyone at some point in life.

There are very few retailers that let you cancel after the order is placed. People need to stop and think before hitting that last button.

@CalminHeart I think 10 to 15 minutes is good customer service to let one cancel an order. What retailer allows it? Amazon on all my orders, Zulily, 6PM, Zappos, The Gap, many more, and almost all food deliveries.

I buy for me, my sister, and my mom regularly. My sister & mom are much older and never shop online. Sometimes I see something they need or want, but they get back to me slowly and I may have to cancel to edit the order. I don't purchase on a whim. But when I need to get their clothes, personal items, food delivered (they live 300 miles away), etc., sometimes I'm working on crunch time because I also telework.

Everyone's situation isn't the same.

Sure, having a few minutes would be nice but it's not required and no retailer is obligated to do it.

I buy online for my 92 yr old dad, no different than you buying for your family. The customer made the decision to buy something so it's on the customer if it doesn't work out or if there are second thoughts.

Re: Warning

Caaareful Shopper — Fri, 15 Dec 2023 14:00:48 GMT

@CalminHeart wrote:
@Caaareful Shopper wrote:
@CalminHeart wrote:

IMO, this is on the customer. The customer placed the order and it's no one else's fault if they reconsider afterwards. It happens to everyone at some point in life.

There are very few retailers that let you cancel after the order is placed. People need to stop and think before hitting that last button.

@CalminHeart I think 10 to 15 minutes is good customer service to let one cancel an order. What retailer allows it? Amazon on all my orders, Zulily, 6PM, Zappos, The Gap, many more, and almost all food deliveries.

I buy for me, my sister, and my mom regularly. My sister & mom are much older and never shop online. Sometimes I see something they need or want, but they get back to me slowly and I may have to cancel to edit the order. I don't purchase on a whim. But when I need to get their clothes, personal items, food delivered (they live 300 miles away), etc., sometimes I'm working on crunch time because I also telework.

Everyone's situation isn't the same.

Sure, having a few minutes would be nice but it's not required and no retailer is obligated to do it.

I buy online for my 92 yr old dad, no different than you buying for your family. The customer made the decision to buy something so it's on the customer if it doesn't work out or if there are second thoughts.

I agree, it's totally on the customer. But I like, and remember, the added customer service of some retailers. There are things a retailer can do to make a customer truly loyal, and sometimes it's not just about price. I never have an intention of cancelling. It just something that happens every blue moon, and I'm always relieved when it's successful in those few minutes. That's full cycle customer service to me.

Re: Warning

cjm61 — Fri, 15 Dec 2023 14:07:21 GMT

@BalletBabe This has been addressed here many times. It's not clear, and I doubt anybody on this forum knows why, some items can be cancelled and others cannot.

Like @CalminHeart states, it really is ultimately on the customer. A shopper hits that BUY button too easily. It's up to us to do our research and be sure we want the item, it's not the retailers responsibility to let us change our minds when another potential buyer WOULD make the purchase. When we cancel it could very well prevent another sale to perhaps a new customer.

I do understand the frustration when we change our minds and can't stop the sale. I also understand the frustration on delayed shipment. We can't have it both ways. Most people want their items as quick as possible, especially at this time of year. We don't want it sitting there in limbo, able to cancel, causing further shipping delays than there already are.

To @Caaareful Shopper , as for Zulily, and this is pre-going out of business, they actually TAKE orders when you buy something. Then, they order everything that is purchased from them to the vendor who in turn, ships only what is ordered to Zulily, finally it is shipped from Zulily. Very long process. This is why there are thousands of complaints about length of shipping from them, they have very little in stock of anything (except now that they are going out of business they are selling what's in stock). So yes, you can cancel with Zulily but shipping tended to take longer.

With 6PM you can cancel on "select" items. Not everything. And, it is for a very short period of time, I believe minutes not hours.

Re: Warning

Krimpette — Fri, 15 Dec 2023 14:05:47 GMT

At this time of year, the crunch is on. If there's any hope of getting it by Christmas, I would expect there would not be any time for the order to be cancelled.

Re: Warning

Caaareful Shopper — Fri, 15 Dec 2023 14:08:57 GMT

@cjm61 wrote:
@BalletBabe This has been addressed here many times. It's not clear, and I doubt anybody on this forum knows why, some items can be cancelled and others cannot.

Like @CalminHeart states, it really is ultimately on the customer. A shopper hits that BUY button too easily. It's up to us to do our research and be sure we want the item, it's not the retailers responsibility to let us change our minds when another potential buyer WOULD make the purchase. When we cancel it could very well prevent another sale to perhaps a new customer.

I do understand the frustration when we change our minds and can't stop the sale. I also understand the frustration on delayed shipment. We can't have it both ways. Most people want their items as quick as possible, especially at this time of year. We don't want it sitting there in limbo, able to cancel, causing further shipping delays than there already are.

To @Caaareful Shopper , as for Zulily, and this is pre-going out of business, they actually TAKE orders when you buy something. Then, they order everything that is purchased from them to the vendor who in turn, ships only what is ordered. This is why there are thousands of complaints about length of shipping from them, they have very little in stock of anything (except now that they are going out of business they are selling what's in stock). So yes, you can cancel with Zulily but shipping tended to take longer.

With 6PM you can cancel on "select" items. Not everything. And, it is for a very short period of time, I believe minutes not hours.

@cjm61 I don't think cancelling after hours should ever be allowed. My comments were all about 10 minutes or so.

Zulily gets flack about their longer delivery times because people don't read the estimated delivery time for their specific items ordered. Zulily has never hidden that information, it's all clearly stated for each item. I have never been disappointed in Zuliy's delivery time because I purchased based on whether I needed that item right away or not.

Re: Warning

geezerette — Fri, 15 Dec 2023 14:10:34 GMT

I think they're concentrating on getting their orders out quickly that they have advertised to arrive by Christmas. I have some orders that specifically state "Holiday Delivery", which I've never seen before. Those are the ones that shipped the same day I ordered and are on their way.

Others, like my auto deliveries, are taking longer than normal to ship. I think those "regular" orders aren't the priority right now.

Re: Warning

cjm61 — Fri, 15 Dec 2023 14:15:26 GMT

@Caaareful Shopper Right about Zulily. People don't pay attention to the delivery dates. However, you pointed out that you could cancel orders on Zulily. I was explaining why you can. At least in the past, most everything was basically a pre-order. They also had a "hold" on your items since they gave you free shipping the rest of the day or the entire weekend if you ordered on a Friday or Saturday. So, yes, it was easy for them to cancel within a day or hours since your order was essentially not placed yet.

I purchased frequently from Zulily in the beginning, so many cool, unique items. Shipping was never a problem since I knew it would take longer than usual. In some cases I received items 6 weeks later.