topic Re: Shipping Issues...already? in Q Talk

Shipping Issues...already?

AMJ1234 — Mon, 20 Nov 2023 19:21:49 GMT

It seems the Q is having shipping issues already for the holiday season. Started back on 11/04, when everything was delayed by weeks. Just received those items last week. And of course you can't cancel the order.....how can they not get this right? Ridiculous!

Re: Shipping Issues...already?

SaveTheTurtles — Mon, 20 Nov 2023 20:37:22 GMT

I've often wished QVC would take lessons from Amazon on shipping. Geez, you can sometimes get your stuff in a matter of hours!

Re: Shipping Issues...already?

Kachina624 — Mon, 20 Nov 2023 20:50:56 GMT

@AMJ1234. You apparently don't order much online. Every merchant is having issues. The big rush started much earlier than usual. Once they get things ready to be shipped, there's an unusually long wait for the over-burdened shippers to pick them up.

Suggest you hone your patience skills.

Re: Shipping Issues...already?

Kachina624 — Mon, 20 Nov 2023 20:55:00 GMT

@SaveTheTurtles. Are you serious? I'm lucky to get Amazon orders in 3-4 days! Not only that, Amazon gets special considerations from the USPS that no other merchant gets, an unfair advantage.

Re: Shipping Issues...already?

Carmie — Mon, 20 Nov 2023 20:56:58 GMT

Two weeks ago, I had an order from Amazon that I was supposed to receive the same day as ordered.

It was for medication for my dog with digestive issues. It never got here, but I did receive several e-mails saying it was delayed.

After six days,I cancelled and reordered. The meds went up in price by $2. By then I didn't need it, but got it to keep on hand.

Shipping is delayed everywhere, it seems.

Re: Shipping Issues...already?

LTT1 — Mon, 20 Nov 2023 21:05:34 GMT

@AMJ1234 @Carmie @Kachina624 @SaveTheTurtles

I ordered Sketchers Bikers light olive suede ankle boots on 11-12-23.

Got sick with a "bug" last week but UPS showed it delivered on Wednesday 11-15.

Today I looked all over for those boots.

Finally, called QVC customer service and a very nice lady checked for me. She said they are showing as being delivered 11-21 or 11-22.

This is the picture I'm getting of "proof of delivery".

This has happened before.

So, UPS is lying?

Re: Shipping Issues...already?

sunshine45 — Mon, 20 Nov 2023 21:13:21 GMT

guess i have been lucky and havent had any MAJOR issues with any company yet. i have been getting very good delivery times with items i have ordered via QVC. i am on the east coast.

Re: Shipping Issues...already?

loriqvc — Mon, 20 Nov 2023 21:19:47 GMT

Comparing QVC to Amazon is ludicrous; the scale, scope, staffing, and financing of their operations is like apples to watermelons (yep, way more than just oranges). That said, I live within 30 minutes of THREE major Amazon hubs and still sometimes have difficulty getting my supposed one-day or two-day Prime deliveries.

Every retailer has issues with order fulfillment and shipping, and I've been very happy that most of my orders from QVC and Amazon are typically delivered within a few days of the originally anticipated date. Don't rely on any online retailer to get things to you in a timely manner at this time of year; the volume of orders in progress at any given moment is mind-blowingly massive. They'll certainly try their best, but there are only so many hours in a day and inches on a truck.

Re: Shipping Issues...already?

loriqvc — Mon, 20 Nov 2023 21:17:14 GMT

@LTT1 - Out of curiosity, do you live in Pittsburgh? That photo looks like it is a delivery to some kind of office or warehouse, so I'm wondering if there was some confusion in the UPS reporting/tracking system and someone took a photo of the delivery to a QVC fulfillment center that inadvertently was communicated to you. That's really odd!

Re: Shipping Issues...already?

Kachina624 — Mon, 20 Nov 2023 21:19:13 GMT

@LTT1 The only info QVC has on tracking comes from the shippers. It sounds like they didn't notify QVC they'd delivered the package.

By the way, is that your house?

Re: Shipping Issues...already?

SaveTheTurtles — Mon, 20 Nov 2023 21:45:54 GMT

@Kachina624 Yes, I am totally serious. I just placed an order today with Amazon that will be delivered on Wednesday. Not all items are delivered same day--just depends on what you are ordering. Part of my order would have been delivered tomorrow morning by 8am but I opted for Wednesday so I would get the whole order at the same time.

Perhaps you are not a prime member.

Even 3-4 days is faster than QVC at least in my experience. It always takes a week or more for me to receive my orders.

Unfair advantage or not--shipments arrive quickly which IS an advantage to most consumers.

Re: Shipping Issues...already?

Kachina624 — Mon, 20 Nov 2023 21:56:03 GMT

@SaveTheTurtles. Oh, but I am a Prime member.

Re: Shipping Issues...already?

SaveTheTurtles — Mon, 20 Nov 2023 21:57:35 GMT

@Kachina624 WOWZER. Don't know what to tell ya, then!

Re: Shipping Issues...already?

cosmic1 — Mon, 20 Nov 2023 22:09:50 GMT

I needed a new Fit Bit. I decided to buy from Amazon because it will be here tomorrow. Q lost my sale because I didn’t want to wait weeks.

If I don’t need something fast, I will buy from the Q. Otherwise, I opt for Amazon.

Re: Shipping Issues...already?

Etoile308 — Mon, 20 Nov 2023 22:18:06 GMT

I'm also a Prime member who doesn't receive promised next day, or two day delivery. I do get several emails telling me about delays, then another telling me additional delays. I'm lucky if things come in three or four days. Just like non-Prime members. Is it because of the items ordered? Is it the delivery route? Who knows. Prime is not all things to all people.

My QVC orders seem to be delivered within the week.

I pay no attention to the QVC emails about delivery dates. Often I've been told an item will be delivered tomorrow when I've received it the day before. Or I'm told it's been delivered but I know the truck never came up my street. I always wait a couple of days and see if it's arrived. I think it depends on the drivers, both UPS and USPS. What they scan, and when they deliver is not necessarily in sync.

Re: Shipping Issues...already?

rockygems123 — Mon, 20 Nov 2023 23:00:30 GMT

@SaveTheTurtles wrote:
I've often wished QVC would take lessons from Amazon on shipping. Geez, you can sometimes get your stuff in a matter of hours!

@SaveTheTurtles

QVC doesn't have fulfillment centers located throughout the country to handle same day shipping.

Plus there's room for only one Jeff Bezos most likely.

Re: Shipping Issues...already?

Venezia — Tue, 21 Nov 2023 00:41:56 GMT

I'm a Prime member and my orders generally take a few days, but I have no complaints about that. Much of it, I'm sure, depends on where you live. (No "next day delivery" in my rural area.)

As for QVC, everything I've ordered since the beginning of this month (and before) has been delivered in just over a week. I took advantage of the free shipping days, so no complaints there either.

I only have one outstanding order from QVC, ordered on the 12th and due to be delivered tomorrow. 24-hour delay courtesy of UPS handover to the local post office! Makes me shake my head every time - 3 miles away; UPS goes by my house and hands the package to the post office. Their system I guess.

Re: Shipping Issues...already?

Stray — Tue, 21 Nov 2023 01:00:12 GMT

The only items at QVC that take long for me are Lug & Spenco

Re: Shipping Issues...already?

QVC101 — Tue, 21 Nov 2023 01:12:55 GMT

@LTT1 UPS did deliver it.....to the post office who will deliver it to you. Happens all the time with SurePost shipping.

Re: Shipping Issues...already?

LTT1 — Tue, 21 Nov 2023 01:16:58 GMT

@QVC101

But that is not what happened?

QVC customer service said it will be delivered on the 21st or 22nd, but UPS is showing it delivered on 11-17?

So, why did the UPS guy take a picture of it sitting on a cart in the office? It wasn't?

Looks to me like the UPS guy got overwhelmed and just...what... made up a story?

How can I go down to the office and find the package when it's not even there? Is this a CYA by UPS?