topic Re: Return shipping Question in Q Talk

Return shipping Question

MG Chris — Wed, 15 Nov 2023 19:51:01 GMT

The online chat isn't working for me. I ordered Valerie’s Set of 6 Glitterburst Picks in two colors. I wanted to do a tree topper like she did. They sent the wrong item instead of one of the sets of picks. Of course they are sold out. The second set is useless to me without both colors.

Will I have to pay return shipping on the second set? I would not be returning them if they hadn't messed up my order and I don't want them.

Re: Return shipping Question

debfau — Wed, 15 Nov 2023 19:55:56 GMT

@MG Chris wrote:
The online chat isn't working for me. I ordered Valerie’s Set of 6 Glitterburst Picks in two colors. I wanted to do a tree topper like she did. They sent the wrong item instead of one of the sets of picks. Of course they are sold out. The second set is useless to me without both colors.

Will I have to pay return shipping on the second set? I would not be returning them if they hadn't messed up my order and I don't want them.

I would email the QVC Social.Team@qvc.com

Re: Return shipping Question

SaveTheTurtles — Thu, 16 Nov 2023 16:54:59 GMT

I was WRONG---- Disregard my answer completely! YUP. If you aren't exhanging then you are returning=pay for shipping back. Did you use the chat on the webiste or the app? Try both. It should work or you can always call customer service to plead your case. Good luck!

Re: Return shipping Question

Kachina624 — Wed, 15 Nov 2023 20:13:10 GMT

@MG Chris. Email the social team with your order numbers and ask them to include an explanation on your account so you won't be charged return shipping on both.

Re: Return shipping Question

MG Chris — Thu, 16 Nov 2023 01:44:34 GMT

Thank you everyone. Called and they said I would not be charged return shipping.

Re: Return shipping Question

Sage04 — Thu, 16 Nov 2023 01:52:13 GMT

Keep watching because sometimes they forget. Hope they made a note of it on your account.

Re: Return shipping Question

RespectLife — Thu, 16 Nov 2023 13:51:33 GMT

@SaveTheTurtles wrote:
YUP. If you aren't exhanging then you are returning=pay for shipping back. Did you use the chat on the webiste or the app? Try both. It should work or you can always call customer service to plead your case. Good luck!

NO NO NO

If she received the wrong item...she will NOT have to pay/lose any shipping charges.

It was QVC error. @SaveTheTurtles

@MG Chris

Contact the mods as suggested. They will mark the account you should get a full refund. Use the label and send them back.

IF when your refund is applied it is not in full....contact the mods again for a correction.

The returns dept. is notorious for errors.

Re: Return shipping Question

MG Chris — Thu, 16 Nov 2023 14:11:18 GMT

@RespectLife wrote:
@SaveTheTurtles wrote:
YUP. If you aren't exhanging then you are returning=pay for shipping back. Did you use the chat on the webiste or the app? Try both. It should work or you can always call customer service to plead your case. Good luck!

NO NO NO

If she received the wrong item...she will NOT have to pay/lose any shipping charges.

It was QVC error. @SaveTheTurtles

@MG Chris

Contact the mods as suggested. They will mark the account you should get a full refund. Use the label and send them back.

IF when your refund is applied it is not in full....contact the mods again for a correction.

The returns dept. is notorious for errors.

I did an online chat. I can return both with no shipping fees. The CS person agreed, and I bought two items with the idea of them working together. Because of their mistake, I should not have to pay to return the second item. She noted my account.

Re: Return shipping Question

SaveTheTurtles — Thu, 16 Nov 2023 16:53:11 GMT

@RespectLife @MG Chris My apologies, I should not stick my nose in where it doesn't belong. I guess lesson learned here to to contact QVC first with the question since they would know best!

Re: Return shipping Question

RespectLife — Thu, 16 Nov 2023 16:56:26 GMT

@MG Chris

Just be sure to check afterwards to be sure they credited you in full!!

Sorry that happened to you.....I'm not the least bit 'crafy' but I can imagine what you were going to create would have been lovely if you got the right items.