topic Order Received, Not the size I ordered, need advice in Q Talk

Order Received, Not the size I ordered, need advice

Catch71 — Mon, 13 Nov 2023 16:34:19 GMT

Looking for email address of who I could write to to expedite an exchange. I ordered something in a small and was sent a medium. First time this ever happened. The bag label said small but the label in the vest says Medium. It is not defective, just not what I ordered. I would like to exchange it fast as it may sell out. Opinions on how to handle this quickly? I wrote to qvc easy returns but I know it takes a few days for them to respond and it may sell out. Is there an email for customer care and do they handle this type of thing? Thanks lfor any input.

Re: Order Received, Not the size I ordered, need advice

Imaoldhippie — Mon, 13 Nov 2023 16:36:11 GMT

Try calling customer service.

Re: Order Received, Not the size I ordered, need advice

sligo — Mon, 13 Nov 2023 16:38:01 GMT

@Catch71 Go to QVC SOCIAL TEAM.com NOW!!! This group is great with helping customers.Most helpful team on the Q!!

Re: Order Received, Not the size I ordered, need advice

Catch71 — Mon, 13 Nov 2023 18:39:03 GMT

Thanks for your responses. I reached out to the Social Team.

Re: Order Received, Not the size I ordered, need advice

Effie54 — Mon, 13 Nov 2023 19:00:50 GMT

I would,call Customer Service, it's fast and you might get an immediate response and exchange.

Re: Order Received, Not the size I ordered, need advice

SaveTheTurtles — Mon, 13 Nov 2023 19:35:59 GMT

I've never had any luck with the customer service call center being very helpful or fast at anything. I have had better luck with the chat feature,

Re: Order Received, Not the size I ordered, need advice

Pecky — Mon, 13 Nov 2023 19:54:24 GMT

I recommend using chat. It is much faster.

Re: Order Received, Not the size I ordered, need advice

bells4me — Wed, 15 Nov 2023 04:26:05 GMT

It just happened to me. I emailed the social team & they replied within 10 minutes. Anjalena emailed me to send back & no shipping charges.