topic Re: Not Seeing Shipping Fee in Q Talk

Not Seeing Shipping Fee

Pecky — Fri, 10 Nov 2023 15:57:08 GMT

What happened to the shipping fee on the item description page? It's not showing on my laptop nor my phone. I don't see it until I check out.

Re: Not Seeing Shipping Fee

cjm61 — Fri, 10 Nov 2023 22:45:10 GMT

@Pecky There are a few other threads concerning this same issue. Others feel it is "tricky" and "sneaky" on QVC's part. However, before you check out it clearly gives you the S&H so you aren't purchasing before knowing the shipping.

With that said, I wondered why QVC would do this. My theory is they can keep better track of items that customers are interested in. When we add an item to our carts, the powers that be know, there are counters that keep track of this. Again, my own perspective, they are doing some sort of tracking to see what items we are interested enough in that we add to the cart. If we check out then the shipping cost did not deter us. If we put it in our cart then remove it, maybe they will believe the shipping is too high? I do believe most of us are aware that apparel usually costs $3.50, and just about everything else is $5.50.

I don't find it tricky or misleading but I do find it interesting and I'm curious why they have removed the S&H on the item screen.

Re: Not Seeing Shipping Fee

Shelbelle — Fri, 10 Nov 2023 16:07:27 GMT

Hey, if it is not shown, then I would assume it is FREE !!! LOL !!

Re: Not Seeing Shipping Fee

frenchie — Fri, 10 Nov 2023 16:16:37 GMT

Shipping is different depending where you live. Maybe they had complaints about higher costs so this works I guess. In your cart it knows your zip code.

Re: Not Seeing Shipping Fee

Shelbelle — Fri, 10 Nov 2023 16:21:16 GMT

@frenchie wrote:
Shipping is different depending where you live. Maybe they had complaints about higher costs so this works I guess. In your cart it knows your zip code.

Maybe different in places like Alaska and Hawaii and the residents there already know it is going to be more.

Re: Not Seeing Shipping Fee

Icegoddess — Fri, 10 Nov 2023 16:33:45 GMT

S/H can sometimes be a dealbreaker for me. I've backed out of some transactions when I see how much the item is really gonna cost me.

The thing that bugs me is the way hosts downgrade the price. For example, if the item is $29.99, they'll either say it's $29 or they'll say 29 & change. No, it's basically $30, and that's a lot of change. I know it's a sales tactic; it just irritates me.

Re: Not Seeing Shipping Fee

loriqvc — Fri, 10 Nov 2023 17:11:46 GMT

They had this same website bug a few months ago; hopefully, they'll fix it soon.

Re: Not Seeing Shipping Fee

Skyegirl21 — Fri, 10 Nov 2023 17:31:58 GMT

AGREE, not right. I just added a post to Customer Care forum category...

Re: Not Seeing Shipping Fee

geezerette — Fri, 10 Nov 2023 19:48:57 GMT

@loriqvc wrote:
They had this same website bug a few months ago; hopefully, they'll fix it soon.

I agree. I think it's the same glitch. People were complaining then too, and it was fixed in a day or two.

Re: Not Seeing Shipping Fee

alohakz — Mon, 13 Nov 2023 16:41:23 GMT

i don't think it's a glitch...they still haven't fixed it & doubt they will

Re: Not Seeing Shipping Fee

alohakz — Mon, 13 Nov 2023 16:43:10 GMT

@frenchie i didn't know that s&h depends on where u live? does this only apply to Hawaii & Alaska?

Re: Not Seeing Shipping Fee

frenchie — Mon, 13 Nov 2023 18:56:32 GMT

@alohakz wrote:
@frenchie i didn't know that s&h depends on where u live? does this only apply to Hawaii & Alaska?

Not sure but that must be the reason. Shipping charges are meant to be for most, so makes sense to point out if it's different for you.