topic : Product Review Problem bad in Q Talk

Product Review Problem

rms1954 — Thu, 26 Oct 2023 18:37:01 GMT

When I go to view a product, video and information is fine; however, when I click on reviews, all I get is a faint white page. I can see that there are reviews but they are unreadable. Any one else have this problem?

Re: Product Review Problem

Effie54 — Thu, 26 Oct 2023 18:41:50 GMT

Yes, if you're on Safari, that's what happened to me. I switched to the Chrome browser and I can see all reviews fine.

: Product Review Problem bad

anxious1 — Thu, 26 Oct 2023 18:45:20 GMT

I think it is on purpose. If there are bad reviews people wont buy.. I suppose you would have to block all of them. It makes no sense you can see everything else. Pwesonally I am fed up with the Q. Prices for me are rediculous. Happy so many people have a LOT of disposable cash but sadly I am not one. I love shopping so lately I am doing Macy's clearance. I like their clothes and they have great sales. I will still buy food items like salmon., I love a few pieces of silver jewelry but those prices make my head spin. I used to buy a lot of jewelry. Yes I know prices have gone up everywhere but I am not buying there either.

Re: Product Review Problemnope

anxious1 — Thu, 26 Oct 2023 18:46:20 GMT

I am on A brand new week old computer and I use chrome. No reviews

Re: Product Review Problem

loriqvc — Thu, 26 Oct 2023 18:55:21 GMT

@rms1954 - This frustrating situation has been going on for a little while now; it doesn't seem to affect many users, and for those of us experiencing it (at least me), it doesn't happen every time we try to check item reviews. Not sure what's going on. Here's a link to a previous thread on the subject if you're interested:

https://community.qvc.com/t5/Customer-Care/Can-t-see-reviews/m-p/8165062#M81031

Re: : Product Review Problem bad

RespectLife — Thu, 26 Oct 2023 19:03:44 GMT

@anxious1 wrote:
I think it is on purpose. If there are bad reviews people wont buy.. I suppose you would have to block all of them. It makes no sense you can see everything else. Pwesonally I am fed up with the Q. Prices for me are rediculous. Happy so many people have a LOT of disposable cash but sadly I am not one. I love shopping so lately I am doing Macy's clearance. I like their clothes and they have great sales. I will still buy food items like salmon., I love a few pieces of silver jewelry but those prices make my head spin. I used to buy a lot of jewelry. Yes I know prices have gone up everywhere but I am not buying there either.

That makes No sense @anxious1

because tons of us have no problems reading reviews......why would they let some of us see the bad reviews and hide it from others??

Re: : Product Review Problem bad

Mindy D — Thu, 26 Oct 2023 19:10:34 GMT

@RespectLife wrote:
@anxious1 wrote:
I think it is on purpose. If there are bad reviews people wont buy.. I suppose you would have to block all of them. It makes no sense you can see everything else. Pwesonally I am fed up with the Q. Prices for me are rediculous. Happy so many people have a LOT of disposable cash but sadly I am not one. I love shopping so lately I am doing Macy's clearance. I like their clothes and they have great sales. I will still buy food items like salmon., I love a few pieces of silver jewelry but those prices make my head spin. I used to buy a lot of jewelry. Yes I know prices have gone up everywhere but I am not buying there either.

That makes No sense @anxious1

because tons of us have no problems reading reviews......why would they let some of us see the bad reviews and hide it from others??

@RespectLife @anxious1 @@This is not a bad reviews issue. This is an IT issue that needs to be fixed. If a few of the people with the problem would notify the social team and would provide thei name of their device, the rower and the update they are on, the team can pass the information on to IT.

Re: Product Review Problem

Mindy D — Thu, 26 Oct 2023 19:18:56 GMT

@rms1954 wrote:
When I go to view a product, video and information is fine; however, when I click on reviews, all I get is a faint white page. I can see that there are reviews but they are unreadable. Any one else have this problem?

@rms1954 @anxious1 Please notify the Social Team about this problem. Provide the name of your device, the update you are on and the browser you are using. Please let them know that there have been multiple posts from others with the same issue on the Forum and the posters were using different browsers.

qvcsocialteam@qvc.com or

QVCSocialTeam@QVC.com

Re: : Product Review Problem bad

RespectLife — Thu, 26 Oct 2023 19:20:57 GMT

Yes @Mindy D

It is...that's my point....it is poor IT, not 'on purpose' as the OP was suggesting!

There is no conspiracy to keep bad reviews from shoppers.

It also can be people haven't cleared their cache, cookies or updated their systems etc.

Many post they have done that and now all is well.

Re: Product Review Problem

goldensrbest — Thu, 26 Oct 2023 19:30:59 GMT

They do this on purpose,i have said before no reviews,will not buy.

Re: Product Review Problem

Kachina624 — Thu, 26 Oct 2023 19:45:00 GMT

@rms1954. If you'll read through yesterday's posts, you'll see others are having your problem. One solution might be to download and temporarily use a different browser. Are you using Safarai?

Re: : Product Review Problem bad

Kachina624 — Thu, 26 Oct 2023 19:48:40 GMT

@anxious1 wrote:
I think it is on purpose. If there are bad reviews people wont buy.. I suppose you would have to block all of them. It makes no sense you can see everything else. Pwesonally I am fed up with the Q. Prices for me are rediculous. Happy so many people have a LOT of disposable cash but sadly I am not one. I love shopping so lately I am doing Macy's clearance. I like their clothes and they have great sales. I will still buy food items like salmon., I love a few pieces of silver jewelry but those prices make my head spin. I used to buy a lot of jewelry. Yes I know prices have gone up everywhere but I am not buying there either.

@anxious1. You are sadly and totally mistaken. It appears that the only people having problems are those using Safari. I'm having no problem using Chrome.

Re: : Product Review Problem bad

geezerette — Thu, 26 Oct 2023 19:51:11 GMT

I use Safari and I have no problem seeing reviews. All I have to do is scroll down the page and there they are.

Re: Product Review Problem

Kachina624 — Thu, 26 Oct 2023 19:57:42 GMT

@goldensrbest wrote:
They do this on purpose,i have said before no reviews,will not buy.

@goldensrbest. That's ridiculous! A company struggling financially does not sabotage sales.

It been suggested it's a Microsoft problem because there are reports it happens on other websites. I'm sure QVC would love 5o see it fixed.

Re: : Product Review Problem bad

loriqvc — Thu, 26 Oct 2023 20:11:25 GMT

@Kachina624 wrote:
@anxious1 wrote:
I think it is on purpose. If there are bad reviews people wont buy.. I suppose you would have to block all of them. It makes no sense you can see everything else. Pwesonally I am fed up with the Q. Prices for me are rediculous. Happy so many people have a LOT of disposable cash but sadly I am not one. I love shopping so lately I am doing Macy's clearance. I like their clothes and they have great sales. I will still buy food items like salmon., I love a few pieces of silver jewelry but those prices make my head spin. I used to buy a lot of jewelry. Yes I know prices have gone up everywhere but I am not buying there either.

@anxious1. You are sadly and totally mistaken. It appears that the only people having problems are those using Safari. I'm having no problem using Chrome.

@Kachina624 - Actually, I'm using Chrome, and so are a few others who have reported this issue. Not the fault of Apple and QVC non-integration for once.

Re: : Product Review Problem bad

Tori3569 — Thu, 26 Oct 2023 20:32:36 GMT

Not everything is a conspiracy. A major corporation like QVC would just stop posting reviews before they'd ever "do it on purpose".

As previously stated many times, it's either a matter of switching to another browser or updating one's device. Many features of many websites and apps become incompatible after one updates and the other doesn't. I use my iPad Air 4 and have not have any issues with reviews using Safari or Chrome which I alternate. I don't use my laptop or iPhone for QVC.

Re: Product Review Problem

goldensrbest — Thu, 26 Oct 2023 21:45:31 GMT

@Kachina624 wrote:

@goldensrbest wrote:
They do this on purpose,i have said before no reviews,will not buy.
@goldensrbest. That's ridiculous! A company struggling financially does not sabotage sales.

It been suggested it's a Microsoft problem because there are reports it happens on other websites. I'm sure QVC would love 5o see it fixed.

This has been happening for a while, if a item has bad reviews that means some will not buy,that makes total sense.

Re: Product Review Problem

rms1954 — Thu, 26 Oct 2023 22:25:38 GMT

Safari works fine. It's Google Chrome that is the problem.

Re: Product Review Problem

Tori3569 — Thu, 26 Oct 2023 22:46:46 GMT

@goldensrbest wrote:
@Kachina624 wrote:

@goldensrbest wrote:
They do this on purpose,i have said before no reviews,will not buy.
@goldensrbest. That's ridiculous! A company struggling financially does not sabotage sales.

It been suggested it's a Microsoft problem because there are reports it happens on other websites. I'm sure QVC would love 5o see it fixed.
This has been happening for a while, if a item has bad reviews that means some will not buy,that makes total sense.

Don't you think it would be easier for them to just delete them rather than greying them out? If you can't see reviews because they're greyed out, you can't see positive or negative. That's what makes sense.

Re: Product Review Problem

Kachina624 — Fri, 27 Oct 2023 03:12:42 GMT

@rms1954 wrote:
Safari works fine. It's Google Chrome that is the problem.

@rms1954. Chrome works fine on my Android tablet, which may be the secret. I've never been unable to see anything on the Q website. Perhaps it's Apple products?