topic Re: Guess I'm not a "valued" customer in Q Talk

Guess I'm not a "valued" customer

qualityshopper — Mon, 23 Oct 2023 05:50:37 GMT

Getting somewhat annoyed with how QVC has been treating me as well as many other people lately. By reading posts on here, I've found out that, very recently, some people were mailed coupon codes to get 20%, 15%, or some other discount. My friend even got one. Did I? NO. Then I found out that just this weekend some people received emails with codes for free shipping. Needless to say, I didn't get one--and I bet a lot of you didn't either.

Frankly, I'm tired of never getting any type of offers like this from QVC, and yet, I do from HSN.. I even called CS about this. She said the computer randomly selects people to send these offers to, and that even though I'm listed as a "good" customer, for some reason, I just don't get picked.

So, I've decided to pretty much quit buying from QVC. Can't say I won't ever buy anything else, but my shopping is going to be drastically reduced. In fact, if I hadn't already thrown away the packaging for all of the things I've purchased that are returnable until Jan. 31, I'd ship all of them back (even though it would cost me a fortune in shipping). As it is, I currently do have a few things that I still have the boxes for, and they're packed up and ready to go back. There are so many other retailers that offer free shipping (if you spend a minimum amount), free returns, and discounts on items that are already set at a sale price. Since I, apparently, have no value as a customer to the Q, I'll start shopping elsewhere. Should have done this a long time ago.

Re: Guess I'm not a "valued" customer

haddon9 — Mon, 23 Oct 2023 05:59:33 GMT

@qualityshopper I also don't feel like a valued & appreciated customer. I buy so much here every month and I have and use a Q card too.

I spent thousands here just this year but I don't ever get any coupons or any emails about being part of their reward program though I have tried to enroll.

I have also considered seriously reducing my purchases here. Maybe we buy too much and those who get coupons, etc. are rewarded because the Q wants to entice them to buy more?

Re: Guess I'm not a "valued" customer

Goodie2shoes — Mon, 23 Oct 2023 06:11:39 GMT

I have received emails for discounts as a Q card holder but I read a post last week regarding 20% off and I didn't get a email for that but I placed a order and added the coupon code the poster provided and got the discount. I also just received a "gift guide" booklet in the mail with Kerstin and Alberti on the cover that says it's for Rewards members (are you a rewards member ?)

Re: Guess I'm not a "valued" customer

KingstonMom — Mon, 23 Oct 2023 06:17:06 GMT

@qualityshopper

Me neither, after 30+ years of shopping here and I don't even want to know how much I spent!

No freebies for me.....bummer!

Re: Guess I'm not a "valued" customer

4kitties — Mon, 23 Oct 2023 06:18:41 GMT

Well I almost fainted dead away the other day when I received a flyer in the mail from the Q! It had Kerstin and Alberti on the cover and contained a code for 20% off with a maximum of $30 off one item.

I probably will not use it, but will keep it just in case. I do not have a Q card and I am not a rewards member. I do not get emails from the Q either. 🤷‍♀️🤷‍♀️🤷‍♀️

Re: Guess I'm not a "valued" customer

Carmie — Mon, 23 Oct 2023 06:57:10 GMT

I don't often buy anything from QVC....maybe three purchases a year.

I get discount offers occasionally. I don't use the discount codes if I don't need anything.

I think QVC is trying to win me back to buy more. Those who shop often don't need an incentive to buy, I suppose.

Re: Guess I'm not a "valued" customer

haddon9 — Mon, 23 Oct 2023 07:30:56 GMT

@Carmie wrote:
I don't often buy anything from QVC....maybe three purchases a year.

I get discount offers occasionally. I don't use the discount codes if I don't need anything.

I think QVC is trying to win me back to buy more. Those who shop often don't need an incentive to buy, I suppose.

@Carmie Yes I think this is the reason some of us are not getting anything...we already shop here enough and the Q believes that they don't need to entice us to buy more.

Re: Guess I'm not a "valued" customer

qualityshopper — Mon, 23 Oct 2023 08:28:39 GMT

@Goodie2shoes --No, I'm not a rewards member, but neither is my friend who did get the flyer offering 20% off.

I'm kind of thinking that @haddon9 may have a point. Perhaps Q is trying to entice people who don't shop on here that much to start buying more. I don't know, though, because this same friend has bought a lot from them. Just don't know. Only thing I do know for sure is that I'm changing my shopping preferences.

Re: Guess I'm not a "valued" customer

catter70 — Mon, 23 Oct 2023 08:56:05 GMT

I agree with @Carmie , also. I think I've only purchased 2 items this years and I got the 20% coupon on one item last week. I think they just want to lure us into purchasing. At this point, I don't even know where I put the darn thing

Re: Guess I'm not a "valued" customer

Group 5 minus 1 — Mon, 23 Oct 2023 09:12:55 GMT

It has been a while since I have ordered anything from the Q. (A year,maybe) When I read about the delivery problems,etc,i just don't want to deal w/that.

Prices put me off.

I did order that case of wine that will be delivered in November as a gift for Hubbs.

Hope that works out.

Re: Guess I'm not a "valued" customer

CalminHeart — Mon, 23 Oct 2023 10:44:03 GMT

@qualityshopper wrote:

I wouldn't feel too bad if I were you. Those promos also include a maximum of $20 off. That's barely a drop in the bucket compared to promo codes for other retailers.

Re: Guess I'm not a "valued" customer

ScrapHappy — Mon, 23 Oct 2023 11:23:56 GMT

When my daughter was young and into those American Girl dolls, we spent a pretty penny. Once we even had a personal shopper at the store, I guess because we spent so much. Then, the same thing happened. Heard about all these other people receiving discount codes, especially in the catalogs that came out. My catalogs never had one in it. I called AG and was told, " I was already a customer and those promotions are to attract new customers." My reply, "I've been a loyal customer and throw me a bone once in a while for being one." I've never received any type of discount from QVC in 20 plus years. I don't expect one, especially now that my spending habits have changed.

Re: Guess I'm not a "valued" customer

Haoo — Mon, 23 Oct 2023 11:26:22 GMT

I guess it may really be randomly selected, because I never get discount coupons either.

Re: Guess I'm not a "valued" customer

ciao_bella — Mon, 23 Oct 2023 11:30:44 GMT

@haddon9 wrote:
@qualityshopper I also don't feel like a valued & appreciated customer. I buy so much here every month and I have and use a Q card too.

I spent thousands here just this year but I don't ever get any coupons or any emails about being part of their reward program though I have tried to enroll.

I have also considered seriously reducing my purchases here. Maybe we buy too much and those who get coupons, etc. are rewarded because the Q wants to entice them to buy more?

I believe you hit the nail on the head!

Re: Guess I'm not a "valued" customer

Tori3569 — Mon, 23 Oct 2023 11:35:30 GMT

I have gotten the mailers and codes but I shop here all the time and always have. It only started after I joined the rewards program. All I had to do was sign up for promotional communications and only saw that on here. There is a possibility there were a limited time to enroll in the rewards program and they're using it as a test.

Re: Guess I'm not a "valued" customer

kaydee50 — Mon, 23 Oct 2023 11:36:17 GMT

@Carmie wrote:
I don't often buy anything from QVC....maybe three purchases a year.

I get discount offers occasionally. I don't use the discount codes if I don't need anything.

I think QVC is trying to win me back to buy more. Those who shop often don't need an incentive to buy, I suppose.

Agree! I think those who buy a lot here, there's no incentive for QVC to give them any discounts. I bought 8 items this year and have gotten 3 coupons I guess to get me to buy more--LOL!! I have used 2 of the coupons.

Re: Guess I'm not a "valued" customer

MG Chris — Mon, 23 Oct 2023 11:41:28 GMT

@kaydee50 wrote:
@Carmie wrote:
I don't often buy anything from QVC....maybe three purchases a year.

I get discount offers occasionally. I don't use the discount codes if I don't need anything.

I think QVC is trying to win me back to buy more. Those who shop often don't need an incentive to buy, I suppose.
Agree! I think those who buy a lot here, there's no incentive for QVC to give them any discounts. I bought 8 items this year and have gotten 3 coupons I guess to get me to buy more--LOL!! I have used 2 of the coupons.

I buy a lot, my account page says I am VIP and I get the coupons🤷‍♀️🤷‍♀️🤷‍♀️

Re: Guess I'm not a "valued" customer

Gorgf — Mon, 23 Oct 2023 12:03:44 GMT

It is a puzzle how and why Q operates as they do? I appreciate it when posters share coupons even if it is good one day often off of Social Media like Face Book which I rarely look at. So many on line businesses offer free ship with a minimum purchase. We get a Free Ship day in a Blue Moon or four hours if one happens to catch the offer?

I recall the coffee cup issue a few years ago when some did not receive one and were frequent and long time shoppers. I received some David's Pecan Sandies cookies for the Holidays as a gift last year? My first thought was it was a mistake? I ended up giving them to a friend to take to work for her coffee room as they would go stale on me living alone and retired

I think alot is random selection for perks. At least that was determined with the coffee cup mailing. Thankyou again to the posters for sharing coupon codes.

Re: Guess I'm not a "valued" customer

Teddixat — Mon, 23 Oct 2023 13:51:51 GMT

i opted out of receiving emails over a year ago. Best thing I ever did. I don't care if I ever receive a discount coupon(s). There is nothing I need that bad - not receibg annoying emails is worth it

Re: Guess I'm not a "valued" customer

cjm61 — Mon, 23 Oct 2023 14:18:02 GMT

@qualityshopper

First off, I am sure every business, whether online or brick and mortar store, offer coupons to a select group of customers. Unfortunately, for QVC, we have this forum and can communicate to each other our discounts. Other sites do not have a forum so we are unaware what others get.

With that said, I shop quite a bit on QVC, and have for years, and I too get discounts. Not sure if I get them all but enough to satisfy me. I also have a Q card. Is it possible only Qcard holders can be rewards members? Not sure, maybe this is why some get them and some do not.