topic Re: Why can’t we make a change in order? in Q Talk

Why can’t we make a change in order?

Mustang Shar — Mon, 23 Oct 2023 13:24:53 GMT

Don't you think a Customer Service representative would have more important things to manage than having to change my order after immediately ordering it? Seriously, I just ordered the muk luks TS when I forget their size chart is different and a medium would not be a size 12. Literally... 2 MINUTES I see the size chart on screen and I've ordered the wrong size.

System doesn't allow us to make any changes and I think that presents an unnecessary call to CS. Our CS are wonderful people who solve more complex problems than changing a size or color choice.

Powers that be, can we please at least have a few measly hours to edit an order??

Re: Why can’t we make a change in order?

CoffeeNut — Mon, 23 Oct 2023 13:35:15 GMT

Isn't that the whole point of having Customer Service?

To solve problems that customers caused.

Re: Why can’t we make a change in order?

Mimi NY — Mon, 23 Oct 2023 13:37:58 GMT

@Mustang Shar wrote:
Don't you think a Customer Service representative would have more important things to manage than having to change my order after immediately ordering it? Seriously, I just ordered the muk luks TS when I forget their size chart is different and a medium would not be a size 12. Literally... 2 MINUTES I see the size chart on screen and I've ordered the wrong size.

System doesn't allow us to make any changes and I think that presents an unnecessary call to CS. Our CS are wonderful people who solve more complex problems than changing a size or color choice.

Powers that be, can we please at least have a few measly hours to edit an order??

I agree the Q should be like their sister channel HSN ,have never been unable to cancel out an order because of size,or even second thoughts . But if I want to reorder different size can right from computer with not seeing processing like the Q shows within seconds of placing order.

Re: Why can’t we make a change in order?

Caaareful Shopper — Mon, 23 Oct 2023 14:11:13 GMT

I agree. It would be nice to be able to modify the order within the first couple of minutes.

But when it happened to me, within the first 20 seconds or so, I simply placed the order for the correct size. Then cancelled the incorrect order. No need to call customer service for that.

Re: Why can’t we make a change in order?

faeriemoon — Mon, 23 Oct 2023 14:21:31 GMT

I have never understood this either. Particularly considering the fact they can't even get the item out of the warehouse and on its way to you in less than a week. If it's just sitting there, why can't it be changed?!

Re: Why can’t we make a change in order?

millieshops — Mon, 23 Oct 2023 14:38:56 GMT

I stopped impulsive shopping including speed checkout several years ago after I read what it costs companies to provide human CS. That was even before the pandemic messed with CS practically everywhere.

I still WANT human CS sometimes, but I can't begin to remember the last time I used the CS number. I am waiting for an order involving a possible size issue right now, so my fingers are crossed that I guessed right.

Re: Why can’t we make a change in order?

wagirl — Mon, 23 Oct 2023 14:53:43 GMT

I ordered.....something......?..... recently that I decided I could live without and tried to cancel it---it had only been 15-20 minutes or so and was told I couldn't----I called CS and she said the order had already been sent to a 3rd party ordering and couldn't be changed!!! Now what in the heck does that mean??? It means, I have to pay for the return!!! Now one thing she did suggest was to say on the return slip, for the reason for return, was, that I didn't order it. That sounds a little hokey to me. I think I ended up just sending the stupid thing back--but now I am thinking long and hard about ordering anything-----

Re: Why can’t we make a change in order?

Kachina624 — Mon, 23 Oct 2023 15:17:05 GMT

I've often made changes to or canceled an order within an hour of placing it and recently too. Hard to imagine someone couldn't do it within 2 minutes.

Re: Why can’t we make a change in order?

KKlim — Mon, 23 Oct 2023 17:01:48 GMT

It’s happened to me also. Not necessarily in 2 minutes, but definitely no longer then 10 minutes.

Re: Why can’t we make a change in order?

Kitty Galore — Mon, 23 Oct 2023 17:21:27 GMT

@faeriemoon wrote:
I have never understood this either. Particularly considering the fact they can't even get the item out of the warehouse and on its way to you in less than a week. If it's just sitting there, why can't it be changed?!

@faeriemoon that's exactly how I feel ! I can't cancel , but the item is only sitting there sometimes , Yes for a week. It isn't like someone is packaging it up within minutes or even hours . I really wish qvc would change this policy . I guess they don't want to loose money , but actually if the item may once received be returned that is taking away the $$ !!

Re: Why can’t we make a change in order?

Kitty Galore — Mon, 23 Oct 2023 17:23:45 GMT

@Kachina624 wrote:
I've often made changes to or canceled an order within an hour of placing it and recently too. Hard to imagine someone couldn't do it within 2 minutes.

@Kachina624 oh it happens , it has happened to me numerous times ! Now other times yes a couple hours later I was able to cancel . It's a gamble though.

Re: Why can’t we make a change in order?

faeriemoon — Mon, 23 Oct 2023 18:29:27 GMT

@Kachina624 wrote:
I've often made changes to or canceled an order within an hour of placing it and recently too. Hard to imagine someone couldn't do it within 2 minutes.

This has happened to me also, but I have also been unable to cancel just a few minutes after placing an order. I don't know why changes can be made sometimes but not others.

Also, in response to someone who mentioned impulse buying, changing an order does not necessarily mean someone placed an impulse order. Sometimes you may see a presentation and place your order, but later go to the website and look the item up to read the reviews or look at the product information, and discover you don't want the item.

They should allow a specified amount of time to cancel an order and make it a policy they can state somewhere.

Re: Why can’t we make a change in order?

Estellee — Mon, 23 Oct 2023 20:26:00 GMT

Many places on line give at least an hour to cancel or modify an order. That seems reasonable to me.

Re: Why can’t we make a change in order?

bells4me — Tue, 24 Oct 2023 15:17:55 GMT

I've edited color or size immediately after ordering several times.

Re: Why can’t we make a change in order?

CalminHeart — Sat, 28 Oct 2023 12:13:05 GMT

How many retailers let you change an order once it's submitted. I know of just 1. I know of 2 that give you 30 minutes to call if you want to cancel.

It's the buyer's responsibility to know what they're buying, the cost, etc. Don't blame Q because you made a mistake or changed your mind.

Re: Why can’t we make a change in order?

1tuffcookie — Sat, 28 Oct 2023 13:38:52 GMT

I wonder how much the policy costs QVC. Because we can't modify the order within a few minutes, there are bound to be lots of returns.