topic Re: Anyone Else Get The Surveys? in Q Talk

Anyone Else Get The Surveys?

Jacie — Fri, 06 Oct 2023 14:12:19 GMT

This past week I got 2 on-line surveys.

The first was pretty standard. Then, a few days later I got another one where I answered a few questions then asked if I wanted to participate in a zoom call with some QVC people. I declined, figuring no one has listened thus far to any issues or comments on any other surveys I have participated in. Seemed like time wasted.

Did any of you get one? Are you participating?

Re: Anyone Else Get The Surveys?

millieshops — Fri, 06 Oct 2023 14:16:19 GMT

@Jacie Maybe they "listened" but didn't decide to take your suggestion right now!

Re: Anyone Else Get The Surveys?

Jacie — Fri, 06 Oct 2023 14:24:02 GMT

@millieshops Perhaps! But then their response time is as slow as their shipping! LOL!

Re: Anyone Else Get The Surveys?

Carmie — Fri, 06 Oct 2023 14:23:53 GMT

I got one a while ago. It had questions about how many purchases i made in a certain time period and what type of things I purchased.

It seemed really senseless,becuae they have that info on their system already.

I usually decline to participate in surveys.

Re: Anyone Else Get The Surveys?

Major Shopper — Fri, 06 Oct 2023 14:26:53 GMT

@Jacie I got it and filled it out.

To me, the they could just monitor these boards to find the answers to the questions asked!

Yes, we want free shipping and variety of products! Seriously, they have to ask about that?!!!

Let's see if anything changes. Cautiously optimistic.

Re: Anyone Else Get The Surveys?

kaydee50 — Fri, 06 Oct 2023 14:51:28 GMT

Have never gotten any survey from QVC. Not sure if I would respond even if I did.

Re: Anyone Else Get The Surveys?

millieshops — Fri, 06 Oct 2023 14:59:18 GMT

@Carmie Recently I read that some surveys aren't from the company they supposedly represent. Further, unless I spent significant dollars I don't answert any retailer surveys.

I did just have a chat with my health insurance company. I stayed on line to commend the representative. That's enough!

Re: Anyone Else Get The Surveys?

QVCkitty1 — Fri, 06 Oct 2023 15:13:08 GMT

I don't fill out surveys because they are usually skewed so your answer is the one they want. I remember when I was working they would send us employee satisfaction surveys and they were written so there was no context. I'm pretty sure that as long as I keep ordering QVC doesn't care what I think.

Re: Anyone Else Get The Surveys?

homedecor1 — Fri, 06 Oct 2023 15:37:28 GMT

I did started filling it out and quit! It was long and half the stuff was repetitive for categories and other retailers I shop.

Re: Anyone Else Get The Surveys?

Venezia — Fri, 06 Oct 2023 15:40:40 GMT

I got this survey for QVC about a week ago. It said it would take about 10 minutes. HA!

It went on and on and I nearly just logged out, but then decided to finish it. It was only towards the end that the questions about how much you'd spent in certain categories was meant to include other retailers.

That wasn't made clear - I thought it was about QVC. So in the final comment box I told them the survey was useless and they hadn't made clear the parameters, so it was a waste of everyone's time. I wouldn't bother with another one.

(I don't know how much I've spent on beauty products, clothing, etc., but my DH could tell me to the penny!)

Re: Anyone Else Get The Surveys?

beckyb1012 — Fri, 06 Oct 2023 15:43:54 GMT

The only surveys I do are the one's that lead to free food!!

Re: Anyone Else Get The Surveys?

Kachina624 — Fri, 06 Oct 2023 15:56:33 GMT

@Jacie wrote:
This past week I got 2 on-line surveys.

The first was pretty standard. Then, a few days later I got another one where I answered a few questions then asked if I wanted to participate in a zoom call with some QVC people. I declined, figuring no one has listened thus far to any issues or comments on any other surveys I have participated in. Seemed like time wasted.

Did any of you get one? Are you participating?

@Jacie. I can't even imagine being disgruntled with a company then refusing to meet with company reps who nust be interested in determining ways to rectify deficiencies.

I'd jump at the chance.

Re: Anyone Else Get The Surveys?

Jk9 — Fri, 06 Oct 2023 16:46:15 GMT

Like some other posters, I got tired of the repetitive questions and decided to quit and not finish. It just went on and on asking about other purchases and information I didn't want to give. I didn't find the survey I started to deal with my experience with the retailer, but to just gather information for their future planning. I won't bother to answer another.

Re: Anyone Else Get The Surveys?

PA Mom-mom — Fri, 06 Oct 2023 17:14:07 GMT

@Jacie I got a survey about 1 or 2 weeks ago. It was pretty detailed, but it kept asking me about clothing purchases. I don't buy clothing on QVC. The only response I could select was "not positive or negative." It never diverted to another line of questioning based on my purchases or let me explain why I was answering that way. I'm not sure what they can gain by reviewing my survey. There were some questions about shipping speeds and my shopping habits re online and B&M.

Re: Anyone Else Get The Surveys?

Jacie — Fri, 06 Oct 2023 17:56:00 GMT

@Kachina624 not disgruntled at all. I just don't buy much from QVC anymore, but found it interesting that they wanted me to join a zoom call! That is what really made me say no! I don't even zoom with friends and family!

Re: Anyone Else Get The Surveys?

Othereeeen — Fri, 06 Oct 2023 21:55:35 GMT

Qurate already has the means to drill down to the penny how much customers spend per year, even how much EACH customer spends per quarter.

All you have to do it look at thier quarterly report in the financial pages when they report quarterly earnings.

And they also know, to the head, how many customers they have LOST year over year. They do NOT seem to be gaining any (yet) although I suppose that could change due to the miracle of streaming ( /S )!!!!!

I wonder if they want to know if YOU know how much you spend?

When people wake up and realize just how much they are shelling out for stuff they barely use, they might stop buying!!!

I have not recieved such a survey, or, if I did, it got lost in the 100 emails an hour I seem to get. If it was a telephone survey....well, Medicare Plan salesmen won't let anyone get a call in during the day.....

Re: Anyone Else Get The Surveys?

Othereeeen — Fri, 06 Oct 2023 18:29:25 GMT

I feel left out. I have NOT gotten a survey.

If I did, I would tell them I want:

1) More Dyson, Shark or no-name Vacuums-louder the better. In FIFTY colors.

2) More Dyson Oval Fans.

3) More Halo Bolts

4) More Famous Brother's Mattresses

5) More last generation electronics. That have NOT been updated so I can do it myself!!

6) More special hats that grow hair.

7) More Scrub Daddies in various colors.

8) A LOT more high-wattage counter top appliances the size of 55 gallon drums....to heat up tons of tan foods....with washed up TeeVee people's names slapped on them.

9) Josie Maran and Wen Oily Glops (tied for 9th place).

10) ANYTHING made out of Sherpa....we need more Sherpa. Without buh-hons. Shapeless. Poor quality material ...offered by barely-known-name actresses....

I also suggested, in the free form area, that they should run TSV's EVERY hour, for at LEAST 45 minutes of each hour.

On all the Q stations

.I suggested these things because most of them make the BOW-RING list over and over and over again in these forums....and no one seems to take notice....so I don't think they plan to make any changes any time soon.

By 2025, there will only be about 25 products shown on a continuous loop, with AI hosts.

I bet I left some other super-borers off this list, but creating the list in itself made me doze off.

Re: Anyone Else Get The Surveys?

Tinkrbl44 — Fri, 06 Oct 2023 18:42:24 GMT

@Jacie wrote:
This past week I got 2 on-line surveys.

The first was pretty standard. Then, a few days later I got another one where I answered a few questions then asked if I wanted to participate in a zoom call with some QVC people. I declined, figuring no one has listened thus far to any issues or comments on any other surveys I have participated in. Seemed like time wasted.

Did any of you get one? Are you participating?

@Jacie

What makes you think they didn't listen?

While most customer complaints have at least some validity, that doesn't mean a correction is one simple step and can be unrelated to everything else in the retail sales and marketing process.

There's a lot of "moving parts" to running an online international retailer.

Example: What you consider a simple suggestion might actually affect 4 departments and coordinating several activites between them. Not easy.

Having said all that .... I think it's important to give feedback every chance we get.

As my grandmother would say: "The squeaky wheel gets the grease."

Re: Anyone Else Get The Surveys?

mnmom — Fri, 06 Oct 2023 19:07:56 GMT

I received one survey; not the one inviting me to do a Zoom call. It was about my buying habits and then a lot of questions about whether I would buy services like home help, financial planning, travel (tours, etc.), or home repair from QVC or HSN. (I said no.).

At the end of the guided survey, I did get the opportunity it to give them my "freestyle" opinion about current QVC! 😁

Re: Anyone Else Get The Surveys?

sugar plum — Fri, 06 Oct 2023 19:36:29 GMT

@mnmom

I received a similar online survey a few days ago. The questions which I found most interesting were:

Would I use online retailers such as QVC, HSN, Walmart, etc. for financial and retirement planning, cruises/travel reservations, home healthcare, and house renovations.

Huh? Are these services that QVC is researching for the future?

Scratching my head...