topic Re: TRACKING in Q Talk

TRACKING

eddyandme — Sun, 01 Oct 2023 14:15:44 GMT

Seems QVC has greatly improved their shipping time-lines. However, wish they'd get a more accurate tracking service, e.g., latest example: ordered the IM TSV on Sept 15th, yet the tracking service has it delivered on Aug 18th! This isn't the first time this has happened.

I often track orders 'cause you never know where you'll find a package not yet received. I once found an order halfway down my front hill (actually neighbor saw it!) and I was gonna report it not received! It's not only the Q's orders, once in awhile I'll receive a stray package from Amazon, e.g., it was marked delivered front porch (no picture), but walked around the property and found it 3/4 the way up the driveway placed against a shrub tree.

I just would like accurate shipping/delivery updates from all vendors.

Re: TRACKING

MaverDaver — Sun, 01 Oct 2023 15:05:17 GMT

Just happened to me. Checked on order that UPS transferred to Post Ofc yesterday (9/30). This morning status reads "DELIVERED JULY 1". Looked into history of tracking # and it starts out on June 27 in New Orleans!! No I do not have package.

Re: TRACKING

Kachina624 — Sun, 01 Oct 2023 15:46:12 GMT

@eddyandme. QVC has absolutely nothing to do with tracking. It's all done by the carrier, most of it by Newgistics. The are a contractor which moves the shipments between UPS and USPS terminals. When you see something delayed, an imaginative excuse or just messed up, it's Newgistics.

Re: TRACKING

eddyandme — Sun, 01 Oct 2023 16:11:10 GMT

@Kachina624 wrote:
@eddyandme. QVC has absolutely nothing to do with tracking. It's all done by the carrier, most of it by Newgistics. The are a contractor which moves the shipments between UPS and USPS terminals. When you see something delayed, an imaginative excuse or just messed up, it's Newgistics.

Got that @Kachina624 , but QVC hires the carrier and should ensure they perform appropriately imho.

Re: TRACKING

Kachina624 — Sun, 01 Oct 2023 16:21:28 GMT

@eddyandme. As with all shipping in the US, the options are limited. I think QVC has enough problems keeping their own house in order. Tracking is a convenience, not a necessity. I remember when you just waited for your package to show up, never knowing where it was. Not that long ago.

Re: TRACKING

Janey2 — Sun, 01 Oct 2023 16:21:38 GMT

Tracking information sent to me is never accurate. I always get the package much sooner.

Re: TRACKING

Janey2 — Sun, 01 Oct 2023 16:24:52 GMT

@Kachina624 It might not be a necessity, but I receive tracking information for every online order. The information is always accurate.....except for QVC.