https://community.qvc.com/t5/Q-Talk/Customer-service/m-p/208351#M2794 <P>I'm really unhappy right now! </P> <P>I just checked my account and noticed an auto-delivery wasn't shipped, next to the information under "my account" was ---<STRONG>call us</STRONG>. So, I called customer service. The payment was denied by my bank, the issuer of my credit card. I was stunned, because I knew it should have gone right through. </P> <P>Here's what happened, in early May, I had to get a new card, so I called QVC customer service and told them to <STRONG>remove</STRONG> the old card # from my account and to only use the new one. I was assured that it was taken care of, the old card # was <STRONG>deleted</STRONG> and the new card info entered.</P> <P>When I called today, I was told not only was the auto delivery payment refused, but <SPAN style="text-decoration: underline;"><STRONG>I</STRONG></SPAN> was late on several ez pays. All due to the fact that QVC was using the old card info. </P> <P>How in the world does this happen? I asked the rep that question, and his reply - <STRONG>someone didn't do what they said they did.</STRONG> In other words, my old card info was still in the system. Holy cow! </P> <P>I'm becoming more and more convinced that I should not order anything from QVC. </P> Sun, 03 Jun 2012 20:41:06 GMT this is my nic 2012-06-03T20:41:06Z https://community.qvc.com/t5/Q-Talk/Customer-service/m-p/208351#M2794 <P>I'm really unhappy right now! </P> <P>I just checked my account and noticed an auto-delivery wasn't shipped, next to the information under "my account" was ---<STRONG>call us</STRONG>. So, I called customer service. The payment was denied by my bank, the issuer of my credit card. I was stunned, because I knew it should have gone right through. </P> <P>Here's what happened, in early May, I had to get a new card, so I called QVC customer service and told them to <STRONG>remove</STRONG> the old card # from my account and to only use the new one. I was assured that it was taken care of, the old card # was <STRONG>deleted</STRONG> and the new card info entered.</P> <P>When I called today, I was told not only was the auto delivery payment refused, but <SPAN style="text-decoration: underline;"><STRONG>I</STRONG></SPAN> was late on several ez pays. All due to the fact that QVC was using the old card info. </P> <P>How in the world does this happen? I asked the rep that question, and his reply - <STRONG>someone didn't do what they said they did.</STRONG> In other words, my old card info was still in the system. Holy cow! </P> <P>I'm becoming more and more convinced that I should not order anything from QVC. </P> Sun, 03 Jun 2012 20:41:06 GMT https://community.qvc.com/t5/Q-Talk/Customer-service/m-p/208351#M2794 this is my nic 2012-06-03T20:41:06Z