topic Re: Returns/exchanges in Q Talk

Returns/exchanges

Mi47 — Sat, 26 Aug 2023 23:40:50 GMT

Return an item last week for an exchange in a different size. Let's see it works.

Re: Returns/exchanges

spumoni99 — Sun, 27 Aug 2023 00:06:49 GMT

It sounds like people are more successful when they call about the exchange.

Re: Returns/exchanges

Roscoe the Rascal — Sun, 27 Aug 2023 11:19:54 GMT

Sometimes it works out for me and sometimes not.

Re: Returns/exchanges

Hemi 659 — Sun, 27 Aug 2023 12:07:57 GMT

You can also email for an exchange.
Send the pertinent info: order number, item number, new size, color, whatever to qvceasyreturns@qvc.com.

Ive done this before and it works perfectly every time.
They will respond in a few days and send out your exchange if it is in stock.

Then just pack up the original merchandise and send it back with the label. I never send anything back until I hear back from the exchange person. But if you already have then it shouldn't be a problem.

if you are exchanging there is no cost taken off for the return shipping label.

Re: Returns/exchanges

RespectLife — Mon, 28 Aug 2023 15:16:44 GMT

@Mi47 wrote:
Return an item last week for an exchange in a different size. Let's see it works.

@Mi47

If you didn't use the EZ returns method, contact CS or the Mods.....and just filled out the form requesting an even change.......

I'm not a betting person but I'd say your chances are Slim to None.

If you haven't already, contact QVC about the even exchange request.

In my experience, that is the Only way it works. I have used it many times.

Re: Returns/exchanges

Mi47 — Tue, 29 Aug 2023 12:18:54 GMT

UPDATE

Chat with CS. Explained the issue. Ser rep stated she would issue a $3.50 credit to cover S&H charge. As of this morning haven't seen the credit. QVC could use some lessons from Amazon re returns and refunds.

To clarify, on the return slip, I noted this was an exchange for a different size, same color. Guess it was overlooked. ☹️

Debating about re-ordering item. Don't want to pay for 3 S&H charges.

Re: Returns/exchanges

Teddixat — Tue, 29 Aug 2023 16:55:22 GMT

@Mi47 I've had spotty luck with exchanges. I guess it depends on the conscientiousness of the person opening the package.

Re: Returns/exchanges

bells4me — Tue, 29 Aug 2023 17:53:42 GMT

Good luck. They always say it's not available.

Re: Returns/exchanges

DasMEM2 — Wed, 30 Aug 2023 20:03:13 GMT

I sent an item back for refund that was too small after purchasing the size that I have purchased for years and according to the D&C sizing chart. My return was not only charged the $3.50 for shipping the item to them, but also $6.95 for the return...for a total of $10.45. I don't watch QVC anymore, so now I don't shop online. I was told this was their policy for returns. If I order something and it doesn't fit, then that's on me.

The Rep offered to refund the $10.45, I told him to keep it, QVC obviously needed it more than me otherwise why do this at all. They just lost any future purchases that would probably be more than $10.45. This is totally a sad turn of events. Too bad, QVC used to be a fun and competitve place to shop.

Re: Returns/exchanges

Mi47 — Thu, 31 Aug 2023 12:11:06 GMT

3rd Update

just received an email my exchange is being processed. Was told originally it was a refund, called CS and was issued a refund of $3.50 for S&H, never saw it on my account. Debated about re-ordering item, glad I didn't since QVC is now doing the exchange.

again QVC needs to take some lessons from Amazon re returns.

So let's wait and see if item ever arrives. The saga continues. LOL.

Re: Returns/exchanges

GGill — Sun, 18 Aug 2024 15:30:02 GMT

BEWARE OF DECEPTIVE EXCHANGE POLICY

Though the Return /Exchange policy states and all the HOSTS proclaim that there is Free Exchange for Color or Size. There is a caveat that they do not clearly ever explain. If you order a Petite and it doesnt fit for whatever reason and you want to exchange it for a Regular that in QVC corp. does not constitute exchanging for a different size. It is considered a return and you will be charged for sending it back and charged for getting a different size.

Re: Returns/exchanges

geezerette — Sun, 18 Aug 2024 16:07:43 GMT

@GGill wrote:
BEWARE OF DECEPTIVE EXCHANGE POLICY
Though the Return /Exchange policy states and all the HOSTS proclaim that there is Free Exchange for Color or Size. There is a caveat that they do not clearly ever explain. If you order a Petite and it doesnt fit for whatever reason and you want to exchange it for a Regular that in QVC corp. does not constitute exchanging for a different size. It is considered a return and you will be charged for sending it back and charged for getting a different size.

@GGill

It's a free exchange for the same item.

Often, petite and regular (or tall) sizes have different item numbers, which is considered to be a different item.

Re: Returns/exchanges

RescueLover — Sun, 18 Aug 2024 18:05:20 GMT

I ALWAYS use QEasyreturns.com email and I get notified within 4 -7 days that they’re sending out the Exchange.

Using the mail will take weeks and weeks and by then the item you want for the Exchange might be gone.

One time I asked for an exchange of a Tall Jean for a Regular Jean (not thinking about it being a different item number) and they were nice and did not charge me to send back. I needed to order the correct length. but the sale price was no longer there, so I didn’t bother.

My fault I should have ordered the Regular length to begin with. 🤷🏻‍♀️