topic Re: Return shipping question - multiple items in Q Talk

Return shipping question - multiple items

Julie_23 — Tue, 22 Aug 2023 06:22:43 GMT

If you receive a package containing 3 items and decide to return all 3 items back together (exact same way it was shipped, using the QVC return label, is it $6.95 total?

Or, is it $6.95 for each item even though they were ALL received together?

P.S. -- I'm not sure if there is a way to tag "Customer Care" for this question. Will try this:

@Barbara-QVC

Re: Return shipping question - multiple items

LTT1 — Tue, 22 Aug 2023 14:09:55 GMT

@Julie_23

I believe $6.95 will be charged per item, just the same case shipping charges per item.

NOPE! I'm wrong! I forgot... only 1 $6.95 charge for multiple returns in the same package...so...

that could be a better deal than I thought‼️

Re: Return shipping question - multiple items

MaverDaver — Tue, 22 Aug 2023 10:45:09 GMT

$6.95 to use the return ship label with the package. I often return multiple items from different orders and am charged $6.95 because I only used the one shipping label.

Re: Return shipping question - multiple items

Hemi 659 — Tue, 22 Aug 2023 10:54:37 GMT

@MaverDaver Wrote: $6.95 to use the return ship label with the package. I often return multiple items from different orders and am charged $6.95 because I only used the one shipping label

@Julie_23 This my experience also. I have returned multiple items in the same package and never had a problem. I always take pics of what I'm returning with the return slip in the shot. Once I pack it all up I get a pic of the return label on the outside as well. Keep the slip with the tracking number when u go to the post office until you get notification that the refund has been processed back to your original form of payment.

Re: Return shipping question - multiple items

San Antonio Gal — Tue, 22 Aug 2023 11:07:27 GMT

If you return everything in the same box, it's just one fee of 6.95.

Re: Return shipping question - multiple items

Julie_23 — Tue, 22 Aug 2023 12:14:12 GMT

@LTT1 , @MaverDaver , @Hemi 659 , @San Antonio Gal --- Thanks, everybody. I thought it covered multiple items in the same package and wanted to make sure.

Much appreciation.

Re: Return shipping question - multiple items

PansyBoo — Tue, 22 Aug 2023 12:24:56 GMT

My experience is you will only be charged $6.95 for using that one return shipping label....do double check it though as it could be $8.95 as sometimes the label is not always the typical $6.95. And you realize you will also lose the original shipping on all three items sent out to you if you're returning because you just don't care for them, etc. So let's say they each had $3.50 original shipping. You will be out $3.50 x 3 plus the $6.95 return charge for a total of $17.45.

Re: Return shipping question - multiple items

Kachina624 — Tue, 22 Aug 2023 14:27:43 GMT

@Julie_23. The rule, as explained some time ago by the mods, is you pay $6.95 for the first item, the second rides free, then you're charged another $6.95 for each subsequent item. Whether they actually adhere to that, I don't know since I haven't tried it.

Re: Return shipping question - multiple items

ManyMeows — Tue, 22 Aug 2023 14:57:33 GMT

🕵 QVC seriously needs to get their act together.

It's not a good thing when Customer Service can't answer the simplest questions.

Re: Return shipping question - multiple items

wagirl — Tue, 22 Aug 2023 14:58:37 GMT

@Julie_23 ---talk to CS-- but in the recent past, I have packed up a few items and sent them all back together after Live chatting with CS--as long as they are shipped from the same place. Don't think I was charged per individual items as long as they all weighed 5 lbs and below.

Re: Return shipping question - multiple items

DJs mom — Tue, 22 Aug 2023 15:18:36 GMT

Returns are determined by weight. From Q's website:

How much does it cost to use the Q Return Label?

Q Return Label fees are deducted from your refund and are based on the original weight of your item in its original packaging. Q Return Label costs are subject to change at any time, without prior notification. Restrictions and limitations may apply.

0 to 5 lbs: $6.95

5.01 to 10 lbs: $8.95

10.01 to 150 lbs: $10.95

Re: Return shipping question - multiple items

Julie_23 — Wed, 23 Aug 2023 06:01:27 GMT

@PansyBoo , @Kachina624 , @ManyMeows , @wagirl , @DJs mom --- I am so thankful for this forum. Everyone is incredibly helpful. Much appreciation.

Thank you again, everybody!!