topic Re: Overcharged & Frustrated in Q Talk

Overcharged & Frustrated

JYoos — Mon, 21 Aug 2023 18:16:47 GMT

I have been trying to reconcile purchases and payments made but unfortunately QVC has been making that extremely difficult. An overall total of purchases made (first purchase ever made through present) would be extremely helpful for all customers. Info like this is available everywhere but through QVC and after requesting a ledger a few months ago I have yet to receive anything yet. QVC makes numerous efforts monthly to obtain payment through any and every payment method used with them. When purchases are paid in full at time of purchase, items still get set up as "easy pay" buy already paid in full so how could this happen? There is too much going on with these accounts making it confusing for customers and its just a way for QVC to double dip. A full account audit is needed for every single customer account with QVC.

Re: Overcharged & Frustrated

ellaphant — Mon, 21 Aug 2023 18:18:42 GMT

Huh?

Re: Overcharged & Frustrated

spumoni99 — Mon, 21 Aug 2023 18:20:51 GMT

You don't have to let it default to easy pay, you can over ride that.

Re: Overcharged & Frustrated

spumoni99 — Mon, 21 Aug 2023 18:21:48 GMT

@ellaphant wrote:
Huh?

I agree ...I didn't understand either, what company sends out a ledger?

Re: Overcharged & Frustrated

Tori3569 — Mon, 21 Aug 2023 18:22:41 GMT

Can't you just log into your account and see your purchases?

Re: Overcharged & Frustrated

Othereeeen — Mon, 21 Aug 2023 18:23:18 GMT

If I got a "ledger" of all my purchases from day 1 ( Been buying here since the 1990s') I'd probably fall over with shock!!!

Re: Overcharged & Frustrated

KingstonMom — Mon, 21 Aug 2023 18:23:46 GMT

The default is easy pay, you have the option to pay in full (not easypay) at checkout.

Re: Overcharged & Frustrated

meem120 — Mon, 21 Aug 2023 18:28:23 GMT

If you go into your account you can see all your orders for several years. The only problem I had around the holidays I noticed that several easy pays were going through on returned items. They were immediately returned to me.

Re: Overcharged & Frustrated

KingstonMom — Mon, 21 Aug 2023 18:29:01 GMT

@JYoos

How can you say you were "overcharged", when you admit that you didn't receive the 'ledger' you demanded?

We're expected to do our own accounting, make our own ledgers, but you have no proof that you were "overcharged" and shame on you for accusing that with no proof.

Re: Overcharged & Frustrated

Mindy D — Mon, 21 Aug 2023 18:40:03 GMT

The OP is saying that from what she is able to tell, items she paid in full for are showing as in Easy Pay. It is true that there was a time when Easy Pay was showing up as the default. Maybe she thought she was paying in full but Easy Pays showed up on her charges. See just wants to see a record of her purchases and how she chose to pay to reconcile it against how she was actually charged. You will be able to see if you were overcharged. You can also check this first by going to your account on the QVC site and looking at all your purchases, however, individual item prices won't show up for orders, only order totals before tax and shipping show up and also tax and shipping will show for each order.

Re: Overcharged & Frustrated

spumoni99 — Mon, 21 Aug 2023 18:36:18 GMT

info like this is available everywhere but through QVC ...I have never heard of any company providing something like this? Like others said we are in charge of keeping our own ledgers if you look at your past purchases its not that hard to figure out.

Re: Overcharged & Frustrated

Mindy D — Mon, 21 Aug 2023 18:36:57 GMT

@JYoos @QVC will not send you a ledger, however, QV C Customer Service will go over every purchase for the last couple years with you, one by one. You can call to do this. You will need something to be able to see your computer or device screen and a phone to speak with the agent. It would slso be helpful to get your credit card or bank statements there and you can check items off one by one.

Re: Overcharged & Frustrated

Luvsmyfam — Mon, 21 Aug 2023 18:39:09 GMT

@KingstonMomGo easy on her,shes new,play nice

Re: Overcharged & Frustrated

KingstonMom — Mon, 21 Aug 2023 18:42:46 GMT

Since she's new, why isn't SHE playing nice?

You don't go around accusing people of overcharging you, when you have NO proof.

My earlier post stands.....but thanks for your reprimand.

Re: Overcharged & Frustrated

millieshops — Mon, 21 Aug 2023 19:03:01 GMT

@JYoos I don't have the slightest idea what you need from QVC. I use my order status plus the EZP monthly breakdown to track my money. That has worked for me for many years.

I do take financial guru advice to make all payments via charge, never debit.

Re: Overcharged & Frustrated

Othereeeen — Mon, 21 Aug 2023 19:13:05 GMT

@JYoos

There is another scary possibility..

Someone could think that ONE of the Easy Pays is the entire payment for the item, and think they "paid it off"....then the next Easy Pay hits for the item?

Not saying the OP is confused or forgetful, but it COULD happen.

Someone COULD get confused here....I've seen many posts about QVC implying that "for 16.99 you get this home"could confuse someone...of course most of US understand how Easy Pay works, but someone COULD be confused.

Don't know.

OP ( original poster) : Like former posters mentioned...CALL CUSTOMER SERVICE but make sure you have everything in front of you....credit card statements, your computer turned on, your bank statements...anything you will need to prove your case....at the ready

I'm sure they can and will help you. You really have sort of a "ledger" I think goes back five years showing your purchases...but they can help you.

Good luck!!

Please get back to the board here....and if you have any further questions...please ask!!!

Re: Overcharged & Frustrated

Luvsmyfam — Mon, 21 Aug 2023 19:19:05 GMT

@KingstonMomYou are very welcome!

Re: Overcharged & Frustrated

Jazzycat1 — Mon, 21 Aug 2023 19:20:37 GMT

I agree with overcharged and frustrated! When I order from QVC I use the phone and let the order operator know that it should be a onetime charge. If I order on line, it goes to easy pay without a choice given. Also, while I'm at it, I don't like that my account is charged immediately and even if I cancel an order within an hour, the charge remains against the card for a minimum of 10 days, longer if I wait for a return to be acknowledged. I have discussed this with customer service and although this tactic is out of their hands, they let the billing people know about this concern.

Re: Overcharged & Frustrated

millieshops — Mon, 21 Aug 2023 19:22:12 GMT

@Othereeeen Good thing no company provides such a ledger.

Sometimes I don't want to see the evidence month to month - my whole lifetime with QVC - that would be torturous

Re: Overcharged & Frustrated

They CallMe MRWILKES — Mon, 21 Aug 2023 19:25:44 GMT

Posters don't realize that you can change the EZ pay default with one easy click? Strange.

One tap and done.