topic Re: QVC Return Labels...Never Again! in Q Talk

QVC Return Labels...Never Again!

Bestdressed — Wed, 25 Feb 2015 20:24:29 GMT

I use QVC return labels to return expensive items. I thought it is more secure since the package is insured. My post office will no longer scan return these prepaid packages. They have a bin, where you drop off pre-paid returns.

I asked the post office to scan them and they said NO.. new policy is put them in the bin. Well... I dropped off a package Bixby jewelry over $350 at the post office on 2/13. I waited the 12 days before I could have QVC check this return. Guess what? There is no record of this return...surprise! Meaning my post office never scanned this item, so someone stole it.

I think my QVC buying days are limited. I have been on pins and needles since I returned this package. QVC did the right thing and are crediting my account. I asked CS if she was going to pursue this with the post office and she said no...my package was insured. (No one will be responsible for this theft.)

Lesson learned...I will never use a prepaid QVC return again. My purchases will be very limited from now on.

Anyone else have their post office refuse to scan return labels??

Re: QVC Return Labels...Never Again!

DJs mom — Wed, 25 Feb 2015 20:41:00 GMT

All of the post offices I go to (near work and home) scan my labels and give me a receipt. Maybe you could try a different post office?

Re: QVC Return Labels...Never Again!

Bestdressed — Wed, 25 Feb 2015 20:48:48 GMT

DJS mom...Thanks for your response. Have you returned anything recently? This policy at my PO was started around the 1st of the year.

Re: QVC Return Labels...Never Again!

DJs mom — Wed, 25 Feb 2015 21:11:06 GMT

On 2/25/2015 Bestdressed said:
DJS mom...Thanks for your response. Have you returned anything recently? This policy at my PO was started around the 1st of the year.

Yes I have. I did read on this BB that some posters PO won't issue a receipt and some will. I don't understand why they won't. It takes all of 2 seconds to scan the label and issue a receipt.

Re: QVC Return Labels...Never Again!

Bestdressed — Wed, 25 Feb 2015 21:53:07 GMT

Thank you DJs mom... I am going to pursue this with my post office. Their policy encourages theft.

Re: QVC Return Labels...Never Again!

circles — Wed, 25 Feb 2015 21:58:13 GMT

I put my returns on the porch and the postman takes it...I never go to my local post office..never even see the postman....never had a problem....

Re: QVC Return Labels...Never Again!

Suhse — Wed, 25 Feb 2015 22:35:23 GMT

I've not had a problem either. This sounds like an issue with your post office, rather than QVC. I'm confused, I guess. Are you saying there is no record of you ever even having left the pkg at the post office, and QVC is still issueing you a refund? Especially with a pricey item like that, I'd be a happy shopper. And I would definitely be talking to the post office!

Re: QVC Return Labels...Never Again!

Bestdressed — Wed, 25 Feb 2015 22:55:23 GMT

On 2/25/2015 SUHSE39 said: I've not had a problem either. This sounds like an issue with your post office, rather than QVC. I'm confused, I guess. Are you saying there is no record of you ever even having left the pkg at the post office, and QVC is still issueing you a refund? Especially with a pricey item like that, I'd be a happy shopper. And I would definitely be talking to the post office!

Suhse39...Yes, Luckily for me... QVC is issuing credit. But....I am sure if this happens again they will not be so accommodating. Therefore I will NOT be using QVC return labels. The post office was nasty to me...like they had to retrieve the scanning gun from the back to scan my package. QVC return labels are only for post office and I cannot use them at UPS. I do not leave it with the postman because I have no proof of return either...which is a mute point now that the post office will not scan it either.

Yes...I am going to make a special visit at my post office. I am really p.o.'d off

Re: QVC Return Labels...Never Again!

kittymomNC — Thu, 26 Feb 2015 00:46:53 GMT

I returned a number of things in late January, and I never have a problem. I just tell the clerk I need proof of mailing, they scan my packages, and give me a receipt.

I did mail one package paying my own postage because it was cheaper. Normally I would have printed the label with the appropriate postage myself, but my printer was out of ink so I had the post office do it. Priority mail is supposed to carry $50.00 in insurance, and I wanted to insure it for $100.00 -- so I thought I only needed to pay for an extra $50.00 of insurance. They said that because of some agreement with QVC (and some other companies- they said they had a list), I had to pay for the full $100.00 insurance.

I asked them how QVC could dictate what I paid for insurance on a Priority Mail piece I was paying for myself? They said they didn't understand it, but because it was going to "QVC Returns", that's the policy. They said they have to check any QVC boxes to see if they're going to QVC Returns, and if they are, then there is no insurance included in the Priority Mail price.

I called QVC and they said they had never head of this. I haven't returned anything since then, because I haven't bought anything, and I probably won't!

Re: QVC Return Labels...Never Again!

CalminHeart — Thu, 26 Feb 2015 00:46:53 GMT

It is worth paying for your own shipping on expensive items. Or even if you don't insure it, you can get priority mail + delivery confirmation + tracking by paying and printing your label online.

I always ship via priority mail but do it online. It's cheaper and you can check a box so USPS automatically emails you every time the package is coded as it moves to the destination. You can also get free delivery confirmation....it costs you $1.65 or so if you take the package to the post office or grocery store. You can also buy insurance online. Drop it at the post office or grocery store and they have to scan it because it's priority mail.

Re: QVC Return Labels...Never Again!

banjo — Thu, 26 Feb 2015 00:53:11 GMT

I rarely return anything, but when I do I return it UPS. I can track the item and it gets there faster. I sent a package USPS once, and it took almost 3 weeks to get there. Never again.

Re: QVC Return Labels...Never Again!

Bestdressed — Thu, 26 Feb 2015 02:08:52 GMT

I went to the post office today to see if they could help find the return. Another nasty experience...the postal worker that originally told me that they do not scan packages was behind the counter. The tracking number I used as shown in the QVC system is not the same tracking number the post office uses. Great! Now, I do not even have the proper tracking number for the post office to track.

The post office was nasty once again...and this time... I gave it right to back to them. The postmaster said Well...WE scan All QVC returns in the back. I said, Well you didn't scan my package. She could not help me any further until I have proper USPS tracking number. I called QVC and they do not have it either?? Strange...the number we see on tracking returns is a QVC number not a post office tracking number.

Oh...And Now the postmaster said they had so many complaints...that they will now scan prepaid packages. This was a recent change....I wonder how many packages were "lost"...before they changed this policy back??

I give up...I am done and not enjoying shopping here anymore.

eta...Thanks for letting me know how you pay for returns. If, there is a next time... I will go that route. I have no desire to buy anything after this experience.

Re: QVC Return Labels...Never Again!

mnmom — Thu, 26 Feb 2015 04:20:03 GMT

Wow. I return a lot and have never had so many problems! When I use the prepaid label, I just drop it in the drop-off chute and never ask for a receipt. Lately I have been receiving an email stating my return is on its way, so maybe the PO is scanning later. It does sound like it is your PO that is having the problem. Sorry.

Re: QVC Return Labels...Never Again!

cooking lady — Thu, 26 Feb 2015 07:22:10 GMT

Wow - my people at the PO are wonderful - I go there every day because I sell on Ebay and they couldn't be more helpful - they always scan anything I give them - QVC purchases for sure and give me a receipt - I told them some post officers weren't doing that and they couldn't believe it so - must be where you live-

Re: QVC Return Labels...Never Again!

Bird — Thu, 26 Feb 2015 16:43:51 GMT

I suspect there is a thief working in that post office. My p.o. always asks if I want a receipt. Not that it may matter, but my p.o. is in the country, rarely anyone in line. Rarely. I'm sorry for your bad experience.

There are so many things I hate about this awful "new" (although it's old now) shipping process. I miss the days of the good ol' hunky UPS guy in the brown shirt.

...eh, and shorts.

- Bird

Re: QVC Return Labels...Never Again!

Pecky — Thu, 26 Feb 2015 16:50:03 GMT

I have never had the post office scan the label and never had a problem. Ijust drop it off in the chute.

Re: QVC Return Labels...Never Again!

DJs mom — Thu, 26 Feb 2015 17:11:43 GMT

On 2/25/2015 Bestdressed said:

...I called QVC and they do not have it either?? Strange...the number we see on tracking returns is a QVC number not a post office tracking number.

This is true. When you return a package using the Q return label the USPS is just acting as a ""go-between"". Those packages are picked up from the P.O. by a 3rd party courier that QVC contracts with and delivered to QVC. The post office does not deliver Q return label packages to QVC. This is why Q labels take longer to be processed than returning UPS or paying up front for your return.

Re: QVC Return Labels...Never Again!

Lowry83 — Thu, 26 Feb 2015 17:18:44 GMT

I posted this on another thread --- If you have the type of return label which allows you to leave the package either with the Post Office or with UPS, try to use UPS. See if there is a UPS Store in your area, or an office building with UPS pickup. I go to a UPS Store, and they scan my labels - maybe not the moment I hand them the package, but certainly before it leaves the store. And returns are received by QVC and processed quicker this way.

Re: QVC Return Labels...Never Again!

suzyQ3 — Thu, 26 Feb 2015 18:19:50 GMT

On 2/26/2015 DJs mom said:
On 2/25/2015 Bestdressed said:

...I called QVC and they do not have it either?? Strange...the number we see on tracking returns is a QVC number not a post office tracking number.

This is true. When you return a package using the Q return label the USPS is just acting as a "go-between". Those packages are picked up from the P.O. by a 3rd party courier that QVC contracts with and delivered to QVC. The post office does not deliver Q return label packages to QVC. This is why Q labels take longer to be processed than returning UPS or paying up front for your return.

I haven't bought or returned anything in quite some time. If they're still using Newgistics SmartLabels, you can go to the Newgistics site and use the tracking number to track the package.

Re: QVC Return Labels...Never Again!

Lipstickdiva — Thu, 26 Feb 2015 18:29:07 GMT

I use the prepaid label all the time. If the package can be dropped in a mailbox, that's what I do. TO date, I've not had a problem.

I have taken some to the post office and dropped them in the huge bin they have in the lobby. Again, never had a problem.

Sometimes for an odd shaped large box, I have to take it inside. I was told by 2 clerks just to put the box on the counter, they won't give me a receipt. Another time, just recently, the a different clerk gave me a receipt.