topic Re: New Shipping Problems in Q Talk

New Shipping Problems

Whitney400 — Sun, 13 Aug 2023 09:53:07 GMT

I placed an order on 8/8 and it was " being prepared" until the 8/11. I received an email stating that the item "has shipped" on 8/11. I checked the status of the shipment under "Order Status" and what came back really surprised me. It said it was "Awaiting Carrier Pickup". That message came up on the UPS website as well, even though a tracking number was provided. Today is 8/13 and the status is still the same. I did not receive any notification that the shipment was delayed, but apparently it is not in transit. Has anyone else experienced this?

Re: New Shipping Problems

50Mickey — Sun, 13 Aug 2023 10:39:00 GMT

@Whitney400 Yes this happens not just with QVC but with other places that I order from. I believe it most often happens when an item is shipped directly from a vendor. The delay is usually never more than a few extra days.

Re: New Shipping Problems

Tori3569 — Sun, 13 Aug 2023 11:39:25 GMT

It also happens if the ups person picks up, but doesn't scan, that one individual package in the bulk pickup. It has happened to me many, many times. It always gets here.

Re: New Shipping Problems

haddon9 — Sun, 13 Aug 2023 11:57:55 GMT

Yes this happens all the time now with the new shipping information provided.

Re: New Shipping Problems

lynnie61 — Sun, 13 Aug 2023 12:00:23 GMT

Not sure but sometimes I think it happens more with weekend dates, 8/11 being a Friday.

Re: New Shipping Problems

mspatmac — Sun, 13 Aug 2023 14:14:22 GMT

I believe the message is part of the transparency in shipping. I am happy to know where my item is. At least we know whats going on.

Re: New Shipping Problems

loriqvc — Sun, 13 Aug 2023 14:23:24 GMT

@Whitney400 - This status is used to indicate that the package has been labeled, is ready to be shipped, and has had its label information entered into the system, but the shipment hasn't been made available to the courier yet. It makes it sound like it's the fault of UPS for not picking it up, but it's actually a delay on the vendor's part (happens with QVC and many other vendors). Hope you get your order soon!

Re: New Shipping Problems

Kachina624 — Sun, 13 Aug 2023 15:53:24 GMT

@Whitney400. Your panic is premature and there likely is no problem. Shippers and their agents rarely move on week-ends. It will move on Monday, however tracking may be slow in showing it. Just relax; it's on the way. Maybe quit checking.

Re: New Shipping Problems

Luvsmyfam — Sun, 13 Aug 2023 17:47:45 GMT

@Whitney400 Yes,quite often sorry to say

Re: New Shipping Problems

CalminHeart — Mon, 14 Aug 2023 11:57:42 GMT

@loriqvc wrote:
@Whitney400 - This status is used to indicate that the package has been labeled, is ready to be shipped, and has had its label information entered into the system, but the shipment hasn't been made available to the courier yet. It makes it sound like it's the fault of UPS for not picking it up, but it's actually a delay on the vendor's part (happens with QVC and many other vendors). Hope you get your order soon!

It happens with countless retailers who have shipments ready before the carrier picks them up. It's no one's fault.

Since most of Q's shipments are parcel post, the lowest priority mail, they are the last to get picked up by USPS, or most often by a non-USPS third party. Those 3rd parties aren't making a trip unless it's profitable.

Re: New Shipping Problems

songbird — Mon, 14 Aug 2023 12:12:00 GMT

I've got a wayward UPS package from QVC. No estimated delivery date. Just that it will get there as soon as possible. Was supposed to be delivered Friday. Nothing updated yet. Possible delivery to the wrong post office. That happens quite a few times.

Re: New Shipping Problems

Nataliesgramma — Mon, 14 Aug 2023 12:51:30 GMT

Yep...I know the feeling....

I get excited that something is on the way, but all they did was slap a shipping label on it...and it sits...

Alot of Vendors do this unfortunately....