topic Re: WATCHING VIDEOS?? in Q Talk

WATCHING VIDEOS??

DiAnne — Thu, 19 Feb 2015 21:19:28 GMT

Is anyone else having problems watching videos of merchandise. I started yesterday getting a message that I needed to update Flash. I did it (twice) and I am still getting the same message. First problem I have ever had with this.

Re: WATCHING VIDEOS??

SanBdnoShopper — Sun, 22 Feb 2015 22:30:22 GMT

The option to watch videos is no longer available in the app on my iPad. I can watch videos fine on .com. What's happened to videos on the app???

Re: WATCHING VIDEOS??

cbari — Mon, 23 Feb 2015 00:13:28 GMT

I have noticed the same thing happening.

I just wrote email to customer service........please do the same, if enough of us make the request maybe they will fix it.

I also have a problem with "items recently aired" on my tablet when I access qvc through the browser.

Maybe someone will answer my observation.

Re: WATCHING VIDEOS??

PMS 24-7 — Mon, 23 Feb 2015 09:50:10 GMT

me too…it cuts out, stops, or just blacks out with no sound. i thought it was my old iPad.

Re: WATCHING VIDEOS??

dooBdoo — Mon, 23 Feb 2015 17:00:10 GMT

On 2/19/2015 DiAnne said:
Is anyone else having problems watching videos of merchandise. I started yesterday getting a message that I needed to update Flash. I did it (twice) and I am still getting the same message. First problem I have ever had with this.

DiAnne,

I'm sorry you're having problems. I have a Mac, iPad and iPhone, and I can view the videos with no problem.

In general, it's important for everyone to have all software versions up-to-date (operating system, browsers, etc.).

Specific to Flash, there have been critical security updates to Adobe Flash Player, so it's important for everyone to update.

Take a look at this 2/6/14 thread:

If you haven't updated your Adobe Flash Player version, your PC is open to critical exploits

go to the Adobe Flash Player Help page (scroll to the bottom of that page and click on your specific operating system to read about installation problems):

https://helpx.adobe.com/flash-player.html

~~~~~~

Important: Always download Adobe Flash Player directly from their website. Do NOT install/update from pop-ups.

This is the link: http://get.adobe.com/flashplayer/

hth

Re: WATCHING VIDEOS??

dooBdoo — Mon, 23 Feb 2015 17:03:32 GMT

On 2/23/2015 PMS 24-7 said:
me too…it cuts out, stops, or just blacks out with no sound. i thought it was my old iPad.

I just tried a few videos on my iPad using Safari (I don't use the app -- I'll try downloading it later and see how it works) and I can view them with no problems.

Be sure you have the current iOS version (8.1.3). Also, on a regular basis go to Settings-->Safari and tap on "Clear History and Website Data."

Re: WATCHING VIDEOS??

SanBdnoShopper — Tue, 24 Feb 2015 02:45:51 GMT

Running iOS current version. Clearing website and history data didn't work. Videos working fine on .com, just entirely missing the product demonstration/video window from the app. An unsatisfactory option from the app is to add the item to cart, once it's there click on it and the item comes up like on .com, then select photos or video. Just be sure to delete from your cart if you don't want to purchase. Like I said, very cumbersome way to view videos on the app. Wish QVC tech support would respond to this issue. I shop almost exclusively from the app and use the demonstration videos for almost every product I view, so I'm frustrated that they are now gone.

Re: WATCHING VIDEOS??

SanBdnoShopper — Tue, 24 Feb 2015 02:48:09 GMT

BTW - I've called customer service (not confident the rep understood what I was talking about), emailed customer service and reported the problem when asked for feedback on the app. Not sure where else to go for now...maybe uninstall and reinstall the app again... Thanks, all, for responding!

Re: WATCHING VIDEOS??

dooBdoo — Tue, 24 Feb 2015 18:08:41 GMT

On 2/23/2015 SanBdnoShopper said: Running iOS current version. Clearing website and history data didn't work. Videos working fine on .com, just entirely missing the product demonstration/video window from the app. An unsatisfactory option from the app is to add the item to cart, once it's there click on it and the item comes up like on .com, then select photos or video. Just be sure to delete from your cart if you don't want to purchase. Like I said, very cumbersome way to view videos on the app. Wish QVC tech support would respond to this issue. I shop almost exclusively from the app and use the demonstration videos for almost every product I view, so I'm frustrated that they are now gone.

Hi, SanBdnoShopper!

I downloaded the QVC app to my iPad and I see what you're describing.

I selected a number of items at random and I couldn't find the usual photo or video selection option.

I added an item to my cart, clicked on the item image, and then I did have the option to view the photos or the video. I agree, that's cumbersome and it's poor design (or a software glitch) to hide the videos in that way. Why would anyone want to wait to view videos until after adding something to the cart?

The app lists a "contact us" email address: support@qvc.com. That might be more effective than the phone number. In an email, we can provide a more detailed description of the problem and even add screen shots.

Re: WATCHING VIDEOS??

SanBdnoShopper — Wed, 25 Feb 2015 05:22:08 GMT

Thanks, dooBdoo, glad to know it's not just me!!! I'll try customer service from the app. Take care!

Re: WATCHING VIDEOS??

dooBdoo — Wed, 25 Feb 2015 06:14:06 GMT

On 2/24/2015 SanBdnoShopper said: Thanks, dooBdoo, glad to know it's not just me!!! I'll try customer service from the app. Take care!

You're welcome, SBS! I'm going to send an email to that address, too, and try to describe the problem. I haven't used the iPhone or iPad apps much because I found them too limiting, but I see they've made some improvements (imho) since the last time I looked.

I noticed the current iPad version is very new, so it's my guess that we're seeing an unanticipated bug they'll choose to fix. I have an IT background, and some of the programmers I've worked with like to call those little bugs "undocumented temporary features."

Have a great evening!

Re: WATCHING VIDEOS??

SanBdnoShopper — Thu, 26 Feb 2015 04:55:03 GMT

Still no videos on the app... Sheesh!

Re: WATCHING VIDEOS??

handygal2 — Thu, 26 Feb 2015 14:12:57 GMT

I find that using QVC.com thru Safari is easier, anyway. I had downloaded the app a year ago, but I never use it.

Re: WATCHING VIDEOS??

SanBdnoShopper — Tue, 03 Mar 2015 05:22:59 GMT

Ok, so just used the app on my iPhone, and there's a box to select "watch videos" under the photo; but still nothing on my iPad. I deleted the app off my iPad. Downloaded it again and still no videos... Thoughts, anyone? I've been defaulting to .com on my iPad, but really prefer (preferred) the app. ?? Also, no response to numerous emails to customer service from the app (no real surprise there)... Sure wish I could figure thus out...

Re: WATCHING VIDEOS??

SanBdnoShopper — Tue, 03 Mar 2015 05:23:28 GMT

Meant "this" out, sorry...

Re: WATCHING VIDEOS??

dooBdoo — Wed, 04 Mar 2015 06:08:35 GMT

On 3/2/2015 SanBdnoShopper said: Ok, so just used the app on my iPhone, and there's a box to select "watch videos" under the photo; but still nothing on my iPad. I deleted the app off my iPad. Downloaded it again and still no videos... Thoughts, anyone? I've been defaulting to .com on my iPad, but really prefer (preferred) the app. ?? Also, no response to numerous emails to customer service from the app (no real surprise there)... Sure wish I could figure thus out...

Hi, again, SBS! The iPad app and the iPhone app aren't programmed the same, which accounts for some of the discrepancies. I tried using both and I was able to view a few videos on both of them, so I wonder if it might be specific to the product. I hurt my back, haven't been able to spend time looking at this. I chose the items at random, so I'll have to try again and see if I can find a couple with videos. If I do, I'll post them here for you to try.

hth! I'll bet this will be fixed soon, one way or the other.

Re: WATCHING VIDEOS??

SanBdnoShopper — Thu, 05 Mar 2015 04:12:39 GMT

Thx, dooBdoo, for checking in on this! I figured something was different between the apps... I've been emailing pretty regularly, hope it gets fixed soon. For now it's .com. Probably a good thing, I think I'm ordering less/saving money ??. Have a great night; the full moon is beautiful here in So Cal!

Re: WATCHING VIDEOS??

Mindy D — Wed, 18 Mar 2015 22:46:22 GMT

I have problems watching videos on my iPhone 4s, my IPad Mini 2 With Retina Display and my new HP laptop. All the videos stall and stop. I have no problem watching YouTube videos.

Re: WATCHING VIDEOS??

SanBdnoShopper — Thu, 19 Mar 2015 04:19:28 GMT

Hi, Mindy. I haven't been able to get videos at all on my iPad since February, although they are available through the app on my iPhone 5 and of course on .com. I've sent multiple emails to customer service, no luck so far. Just have to get used to it I guess, but I really hate the inconvenience of having to track down the videos by other methods when I'm in the app... Hope it's fixed soon and I hope your issue resolves soon!

Re: WATCHING VIDEOS??

Kay SD — Thu, 19 Mar 2015 21:45:23 GMT

Flash can't be used on the iPad or the iPhone. Never have been since the beginning; never will be. I use the current version of iOS and Safari and can see all videos except ones that are several years old. However, I can't watch live streaming on either the website or app for more than about ten minutes before it crashes.