https://community.qvc.com/t5/Q-Talk/Great-Customer-Service/m-p/201915#M2724 <P>Received a set of 12 lock and locks I bought for my daughter as she was moving out on her own and I was helping her get started. Well turns out one of the 12 was missing. I figured "oh great now I'll have to return the entire set for a new one." Nope, I asked the CS person how we could rectify it without having to return the entire set. A few moments later he says no problem, we are sending out the one you're missing (at no shipping charge of course)!!!</P> <P>It was a pleasure speaking to him ... we joked a little back and forth ... all in all it was a pleasant experience! THANK YOU QVC CUSTOMER SERVICE - YOU'RE THE BEST.</P> <P><IMG src="https://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/001_smile.gif" alt="Smile" /></P> Wed, 09 May 2012 03:37:52 GMT sparklestar 2012-05-09T03:37:52Z https://community.qvc.com/t5/Q-Talk/Great-Customer-Service/m-p/201915#M2724 <P>Received a set of 12 lock and locks I bought for my daughter as she was moving out on her own and I was helping her get started. Well turns out one of the 12 was missing. I figured "oh great now I'll have to return the entire set for a new one." Nope, I asked the CS person how we could rectify it without having to return the entire set. A few moments later he says no problem, we are sending out the one you're missing (at no shipping charge of course)!!!</P> <P>It was a pleasure speaking to him ... we joked a little back and forth ... all in all it was a pleasant experience! THANK YOU QVC CUSTOMER SERVICE - YOU'RE THE BEST.</P> <P><IMG src="https://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/001_smile.gif" alt="Smile" /></P> Wed, 09 May 2012 03:37:52 GMT https://community.qvc.com/t5/Q-Talk/Great-Customer-Service/m-p/201915#M2724 sparklestar 2012-05-09T03:37:52Z