topic Re: Can QVC read? in Q Talk

Can QVC read?

hsawaknow — Fri, 13 Feb 2015 22:13:01 GMT

I ordered a Logo top in January. I liked the style but the color didn't look good on me. So the next day I sent it back. On the return slip I wrote exchange for black. 2 weeks later I checked thestatus and it was in processing for the same ccolor I returned! I called customer service to cancel and they said it couldn't be cancelled! Well yesterday the package arrived and sure enough it was the same size and color! This time I wrote a note I just hope they read it this time!

Re: Can QVC read?

stevieb — Fri, 13 Feb 2015 23:27:45 GMT

Personally, I wouldn't rely on notes tucked into returns... I'd just return it for a credit or refund and place a separate order for the color I wanted.

Re: Can QVC read?

Suhse — Fri, 13 Feb 2015 23:58:48 GMT

I totally agree with you, Stevie. My SO and I have both been disappointed, trying to do the Xchange thing, more than once, and it wasn't QVC. I think it's a widespread problem. I don't know if the processing centers are so busy, if their systems make it easy to miss the Xchange request, or what? It definitely seems more efficient, and much faster to reorder, and get a credit for the original item!

Re: Can QVC read?

Daysdee — Sat, 14 Feb 2015 00:17:11 GMT

This was a problem at QVC even years ago. A few times I noted on the return slip that I wanted an exchange and all of a sudden I would get a refund and have to reorder if I still wanted the item and if it was still available. This happened to me a few times, so I started just doing a straight return and placing a new order. Got the item faster that way too.

Re: Can QVC read?

depglass — Sat, 14 Feb 2015 00:43:45 GMT

What I do is reorder the correct item immediately and hold onto the original item until the second one shows up. Then I can decide if I want the original size or color if the reordered item has sold out. Sometimes I would rather have the wrong one than none at all, and sometimes its just not suitable.

Re: Can QVC read?

Kachina624 — Sat, 14 Feb 2015 00:52:50 GMT

I visualize QVC returns being processed by a machine. I doubt return invoices ever get read. Best to call CS and tell them your woes and wants.

Re: Can QVC read?

GCR18 — Sat, 14 Feb 2015 04:43:20 GMT

On 2/13/2015 stevieb said:
Personally, I wouldn't rely on notes tucked into returns... I'd just return it for a credit or refund and place a separate order for the color I wanted.

That's what I do. I've had a number of exchanges not processed, so I stopped doing it with the return.

Re: Can QVC read?

stevieb — Sat, 14 Feb 2015 07:57:13 GMT

The only successful exchange I've had was years ago and it was handled by a phone call to CS... It was back in the days when QVC was a very different operation, and because the item was a Christmas present, they actually sent out the replacement item before I returned the original... Not only that, they told me, given the busy season, there was no rush to return the item as long as it was received by the end of the holiday gift return period... Yes, believe it or not, they used to do things like that for customers!

Re: Can QVC read?

CalminHeart — Sat, 14 Feb 2015 14:03:32 GMT

On 2/13/2015 stevieb said:
Personally, I wouldn't rely on notes tucked into returns... I'd just return it for a credit or refund and place a separate order for the color I wanted.

I don't trust Q to process an exchange. I've always just returned one and ordered the other too.

Re: Can QVC read?

wagirl — Wed, 18 Feb 2015 17:57:15 GMT

I'd write on the outside of the box in BIG, black marker---exchange for the color ______. One more reason I don't buy anymore.

Re: Can QVC read?

Lowry83 — Wed, 18 Feb 2015 18:45:29 GMT

On 2/13/2015 stevieb said:
. . . It was back in the days when QVC was a very different operation . . ., they actually sent out the replacement item before I returned the original... ... Yes, believe it or not, they used to do things like that for customers!

And some retailers still do things like that. I bought a Kindle reader from Amazon, then decided I wanted a different, more expensive, model. I paid the difference in price, and they shipped the replacement before they received the original.

As for QVC's exchange procedures, I guess I haven't exchanged anything for a very long time. I don't recall having any problems, but it may have been so long that I forgot.

Re: Can QVC read?

MAIZEY — Wed, 18 Feb 2015 20:14:45 GMT

On 2/13/2015 stevieb said:
Personally, I wouldn't rely on notes tucked into returns... I'd just return it for a credit or refund and place a separate order for the color I wanted.

Exactly what I do too. I don't ever want to wait as I may miss out on the color, size, etc.