topic Re: Shipping delays? in Q Talk

Shipping delays?

LTT1 — Fri, 26 May 2023 12:17:09 GMT

C'mon Q! What's the problem?

I ordered two purses on May 5...

when I tap on "track shipment" I get the message "we will let you know a delivery date" WHAT?

I'M TRYING TO BE PATIENT

There is a MAJOR system delay

I need these in order to further plan a summer wardrobe based on the OUTSIDE COLOR OF THE BAG but..

it's May 19 and nothing is happening

And to further rant

the Lug purses are not properly demonstrated on air... I cannot see linings that go with a particular color! Who can possibly purchase an item such as this without knowing. I refuse to purchase another purse with a dark, confusing lining!

So, here I sit with a CCB top and bottom in cherry red... and a bright pink Lug purse that I'm not sure is the one I want to keep?

CONFUSING!

Re: Shipping delays?

RespectLife — Fri, 19 May 2023 12:49:47 GMT

@LTT1

If you really want an answer, you need to email the mods with all your order information

qvcsocialteam@qvc.com

They will be the best ones to get your answers

Re: Shipping delays?

rockygems123 — Fri, 19 May 2023 13:01:02 GMT

The Lug website usually shows the interior colors and patterns of their items.

If I'm considering a QVC purchase I go there first before buying.

Re: Shipping delays?

chrystaltree — Fri, 19 May 2023 13:39:55 GMT

Call customer service ask the mods if they can help. I don't think there are any shipping issues. I'm getting all my orders promptly. It sounds like it might be a Lug problem suppy problem, not a QVC Problem.

Re: Shipping delays?

snipsnapsnur — Fri, 19 May 2023 13:40:52 GMT

No problem with shipping on this order! It's coming today. I'm in PA.

Re: Shipping delays?

kaydee50 — Fri, 19 May 2023 13:46:29 GMT

Ordered a pair of Bzees on the 16th, shipped on the 17th from CA, should be here by Monday. No shipping problems for me.

Re: Shipping delays?

Effie54 — Fri, 19 May 2023 13:50:37 GMT

Honestly, I think it's hit or miss. Sometimes my orders are shipped within a couple of days, while others sit in process for much longer. I think it depends on the product and where it's shipped from.

Re: Shipping delays?

Jk9 — Fri, 19 May 2023 13:53:47 GMT

I don't get why people post here and don't just email the social team for assistance.

Re: Shipping delays?

cjm61 — Fri, 19 May 2023 14:29:07 GMT

@Jk9 I totally agree with you. This OP has over 32,000 posts. She's aware of the process, I'm sure. I figure these kinds of posts are from people that just need/want to complain. Otherwise, a person can search a topic and most often find results they are looking for by reading past posts. There's already a couple long posts about Lug and delayed shipping.

I'm only assuming, posting these types of negative comments relieves the posters angst about a situation. Again, I agree with you, not sure why veteran posters don't just email the social team. They are fantastic and can resolve most issues.

Re: Shipping delays?

chrystaltree — Fri, 19 May 2023 14:47:06 GMT

@Jk9 wrote:
I don't get why people post here and don't just email the social team for assistance.

Because they just want to complain and vent.

Re: Shipping delays?

Kachina624 — Fri, 19 May 2023 16:02:55 GMT

@LTT1 Were the bags on which you get no information, LUG Products? They do their own shipping and are becoming famous for extremely slow shipping and non-existent CS. Hard to understand how they could have become so inefficient.

LOL, it's also hard (and amusing) for me to understand how the lining of a bag could be so important to planning a wardrobe. I don't pay attention to or even care what color the lining of my bags are since nobody sees them but me.

Re: Shipping delays?

DebbieMA — Fri, 19 May 2023 16:11:40 GMT

Lug takes forever to ship. It's a Lug problem, QVC has no control over it. I too wish they'd show the liners better. Some hosts do like Kerstin who owns a lot of Lug and knows we want to know. You'd think they could make swatches of the insides and put them on the outside of the bags during the presentations. Some hosts go too fast and the camera doesn't get a chance to zoom in. I care about the inside color because I want it bright enough to see the items inside. Just my quirk...

Re: Shipping delays?

LTT1 — Fri, 26 May 2023 11:49:36 GMT

@DebbieMA

Thank you for your reply!

I agree that would be a wonderful idea! Swatches on the outside to show while presenting the bags.

i just received a Ranger medium crossbody bag...replacing my first try pf "Skeeter". The Ranger is the perfect size for my daily needs of glasses and wipes and touch up makeup

BUT NO CHARM BAR!

Back to the drawing board

PS I do not need the large tote being presented as new today😁

Re: Shipping delays?

Sunshine Kate — Fri, 26 May 2023 11:51:58 GMT

One of many reasons I no longer shop Q. The shipping is absolutely ridiculous. They just don't get it.

Re: Shipping delays?

LTT1 — Fri, 26 May 2023 12:02:12 GMT

@Kachina624

I have vision problems, so linings such as this:

It's not as if I cannot deal with this...but who is looking for more of a struggle?
And I am considering a black bag, but definitely not one with this lining.

I do not consider a LINING when I'm planning my wardrobe either!
'However, the OUTSIDE COLOR of the bag is important to me. I'm very stressed about color coordination.

Re: Shipping delays?

LTT1 — Fri, 26 May 2023 12:03:15 GMT

@Sunshine Kate

By the time the item gets here, the season is nearly over.🌞

Re: Shipping delays?

LTT1 — Fri, 26 May 2023 12:12:12 GMT

@cjm61

@chrystaltree

@cjm61

Nope!

I get results!

I post my SUGGESTIONS (complaints as you deem them) wherever I think they will get results.

I'm not venting... although when customers are frustrated I feel the company needs to know. I love Lug bags and also QVC! I WANT them to stay in business!

I ONLY go to this extent of my time/trouble to inform the businesses I like.

Re: Shipping delays?

LTT1 — Fri, 26 May 2023 12:11:24 GMT

“complain and vent!” Funny 😂

Re: Shipping delays?

LTT1 — Fri, 26 May 2023 12:13:47 GMT

@Effie54

I have noticed that if QVC actually has the product in stock, it ships out quicker than the brand new items that are not quite out of production.

Re: Shipping delays?

LTT1 — Fri, 26 May 2023 12:14:51 GMT

YAY🎉