topic Re: QVC Survey in Q Talk

QVC Survey

sugar plum — Tue, 23 May 2023 23:50:08 GMT

I know this has already been discussed but I thought I would share my experience. I received a call from QVC CS today. I recognized the number immediately. The woman explained that QVC was asking long-time customers to participate in a survey.

Well, she started asking questions about CS standards, watching vs shopping online, purchases, prices, quality, etc. Listed below are the major points I made:

1. I don't watch the Q much anymore because of the crazy antics of the hosts. No product info given, talking over each other, talking about families and personal stuff. I said it was like watching kids at the playground.

2. I said that QVC should change their name because Quality, and Value no longer applied.

3. High prices for basic clothing, t-shirts, shorts, polyester (yes, I mentioned SG), and things that I can purchase elsewhere for less. I told her I occasionally purchased Lunchtime Specials and that was it.

4. Same old, boring stuff sold day after day just from different vendors. (I mentioned the 50-50 Tours they used to do, and how I loved those new products).

5. Same or similar expensive TSVs in rotation.

6. Carolyn being let go. I said she WAS D&Co and how much I enjoyed her shows. She mentioned that she had been getting the same feedback from many, many people.

7. Am purchasing more from HSN due to more free shipping and lower prices.

I could tell she was taking notes because she kept asking me to repeat things I said.

Anyone else receive one of these calls lately? I would love to hear about your responses.Thanks!

Re: A Call from QVC CS Anyone?

Teddixat — Tue, 23 May 2023 23:39:47 GMT

@sugar plum yes, I did a couple of weeks ago.

Re: QVC Survey

jackiejenny — Tue, 23 May 2023 23:55:37 GMT

Bravo @sugar plum! I think you touched on all of the major points and I really do hope they are listening and will implement much needed changes.

Thank you.

Re: QVC Survey

sugar plum — Wed, 24 May 2023 00:07:12 GMT

Me too @jackiejenny.

We had a nice conversation. I forgot to mention that I told her I was expressing how many on the QVC Forum (not the Facebook board) felt the same way, which is where I got a lot of my info from.

I didn't forget you guys!

Re: QVC Survey

Foxxee — Wed, 24 May 2023 00:28:30 GMT

@sugar plum

You hit on the critical issues we discuss here. You did a great job.

Will this survey do any good? None did in the past.

Re: QVC Survey

Regal Bee — Wed, 24 May 2023 00:37:41 GMT

@sugar plum You did a great job in pointing out problem areas with the Q. I am impressed.

I have almost stopped watching mainly because I can't take the antics of the hosts...just too much for me.

Re: QVC Survey

sugar plum — Wed, 24 May 2023 00:37:42 GMT

I know @Foxxee, so true. 🙂 It just felt good to be able to participate. I have no delusions.

Re: QVC Survey

rms1954 — Wed, 24 May 2023 00:55:02 GMT

@Foxxee wrote:
@sugar plum

You hit on the critical issues we discuss here. You did a great job.

Will this survey do any good? None did in the past.

I feel like those surveys are done by the directive of mgmt. Nothing ever comes of them.

Re: QVC Survey

SharkE — Wed, 24 May 2023 01:13:33 GMT

I don't care about the hosts one way or the other.

Just wish they would get the merchandise out faster.

5 days for 'preparing your order' is a ****.

HSN does the spendable cash thing too, and QVC very seldom.

Lunch time specials suppose to start at 11 Eastern

10 my time, but, they are always 5-8 min. late.

TSV's they start at 11 my time and their on time.

Re: QVC Survey

GenXmuse — Wed, 24 May 2023 01:25:16 GMT

@sugar plum Nice going! You make a great representative for us. I'd forget half of what I wanted to say!

Re: QVC Survey

KingstonMom — Wed, 24 May 2023 03:11:40 GMT

@SharkE

You can pull up the Lunchtime Specials at any time, just type Lunchtime Special Pricing in the search field.

HTH!

Re: QVC Survey

Biftu — Wed, 24 May 2023 03:26:34 GMT

@KingstonMom wrote:
@SharkE

You can pull up the Lunchtime Specials at any time, just type Lunchtime Special Pricing in the search field.

HTH!

@KingstonMom You can, but new items are added after midnight (my time).

Re: QVC Survey

Imaoldhippie — Wed, 24 May 2023 10:20:33 GMT

Great points brought up. Most of the posters here feel the same.

IMO however, QVC has already shot themselves in the foot. Some things can not be "undone". Lets hope they will focus on changes they can make in the near future.

Re: QVC Survey

Gkhm — Wed, 24 May 2023 10:52:28 GMT

Kudos to you!!! I would have said exactly the same things! None of them can come up with anything new, except higher prices!

Re: QVC Survey

CalminHeart — Wed, 24 May 2023 11:08:37 GMT

@sugar plum wrote:
I know this has already been discussed but I thought I would share my experience. I received a call from QVC CS today. I recognized the number immediately. The woman explained that QVC was asking long-time customers to participate in a survey.

Well, she started asking questions about CS standards, watching vs shopping online, purchases, prices, quality, etc. Listed below are the major points I made:

1. I don't watch the Q much anymore because of the crazy antics of the hosts. No product info given, talking over each other, talking about families and personal stuff. I said it was like watching kids at the playground.

2. I said that QVC should change their name because Quality, and Value no longer applied.

3. High prices for basic clothing, t-shirts, shorts, polyester (yes, I mentioned SG), and things that I can purchase elsewhere for less. I told her I occasionally purchased Lunchtime Specials and that was it.

4. Same old, boring stuff sold day after day just from different vendors. (I mentioned the 50-50 Tours they used to do, and how I loved those new products).

5. Same or similar expensive TSVs in rotation.

6. Carolyn being let go. I said she WAS D&Co and how much I enjoyed her shows. She mentioned that she had been getting the same feedback from many, many people.

7. Am purchasing more from HSN due to more free shipping and lower prices.

I could tell she was taking notes because she kept asking me to repeat things I said.

Anyone else receive one of these calls lately? I would love to hear about your responses.Thanks!

I agree with you on everything except #6. I hate hearing that people are laid off and wish them well.

But people should not be so naive about how big corporations function. Letting people go, even long-time employees, is a regular thing with corporations. Yet people support those running for office who support right to work laws and other laws that slash employee rights. smh

Re: QVC Survey

SoCal Bred — Wed, 24 May 2023 11:11:16 GMT

I do not receive phone calls but do receive emails from time to time to take these surveys, they ask questions how I feel overall about the Q in general and to rate from good to bad, if bad is chosen they want you to explain why, I doubt if any of it is taken into consideration and I think these surveys are a waste of time.

Re: QVC Survey

meallen616 — Wed, 24 May 2023 13:55:08 GMT

@sugar plum,

Great job! Thank you!

Re: QVC Survey

kaydee50 — Wed, 24 May 2023 14:51:34 GMT

@sugar plum Excellent job! Pretty much what I would say if they ever called me. I would leave out any comments about departed hosts since I personally have no feeling about any of them.

Re: QVC Survey

sugar plum — Wed, 24 May 2023 17:58:35 GMT

@CalminHeart and @kaydee50

Thank you for your opinions. 🙂

I worked for a large corporation for over 20 years when I was part of a large lay-off, so I know first-hand how it feels. It sucks. And I'm very sure that I didn't get the severance package that the Q offered. How do I know that? Because I didn't get one.

I expressed to the surveyor that I was shocked by her lay-off and missed her. Also, that Carolyn was D&C. I didnt elaborate further. I, too wish her well.

And thanks to everyone else for your feedback! 😀

Re: QVC Survey

PMal — Wed, 24 May 2023 20:58:47 GMT

I received the same phone call/survey and my response was very similar to yours: high prices, lack of variety and overall product quality. I also mentioned how appalled I was to see Carolyn let go and how this had affected my overall interest in QVC. There was a long pause - and the rep thanked me and said good bye. The company must be getting a lot of negative feedback.