topic Re: Website down in Q Talk

Website down

willomenia — Fri, 12 May 2023 04:44:24 GMT

I can't log in to anything to view items. Qvc says technical error. Jane isn't saying system down. What's up?

Re: Website down

MsJr — Fri, 12 May 2023 04:46:59 GMT

Guess she's out of the loop.....

Re: Website down

DrumPounder — Fri, 12 May 2023 06:11:57 GMT

The app isn’t working for me right now (8 pm HST). It launches and I can see the main page, but I can’t pull up any items or do any shopping.

Re: Website down

Caaareful Shopper — Fri, 12 May 2023 11:42:55 GMT

Yes, the website and app were both out for hours this morning. The QVC FB monitors confirmed it.

Back up now.

Re: Website down

Teddixat — Fri, 12 May 2023 11:55:53 GMT

@Caaareful Shopper Not totally. I still can't access some shows. Says we're sorry, items from the show not available. This is a constant problem with the Q's website. This should not be happening as much as it does. Either they need to upgrade their hardware or even soft wear or get better IT people. For a company struggling, they need to make sure people who still want to buy, can do so

What a mess!

Re: Website down

Caaareful Shopper — Fri, 12 May 2023 11:57:49 GMT

@Teddixat wrote:
@Caaareful Shopper Not totally. I still can't access some shows. Says we're sorry, items from the show not available. This is a constant problem with the Q's website. This should not be happening as much as it does. Either they need to upgrade their hardware or even soft wear or get better IT people. For a company struggling, they need to make sure people who still want to buy, can do so

What a mess!

@Teddixat Wow - yes a mess indeed!

Re: Website down

JoyFilled Warrior — Fri, 12 May 2023 12:09:47 GMT

I guess QVC C*O's haven't taken care of the continued incompetent Q IT Dept problem yet.

Well, incompetent IT Dept has only needed over haul for YEARS.

Certainly, don't rush it, Q C*O's & Q Mgt.

It's only the means by which a majority of yr Q Customers make purchases.

Re: Website down

Krimpette — Fri, 12 May 2023 12:21:01 GMT

These things happen.....even with some of the other sites.

Re: Website down

de1rdre — Fri, 12 May 2023 12:33:12 GMT

Just tried to place an order on line. My credit card was debited, but the order did not populate. So it appears I have been charged for no purchase. I noticed a scroll at the top of the webpage indicating technical difficulties. I called customer service and was told that the order probably went through, but should check again in a couple of hours. IT is supposedly working on it. Sigh.

Re: Website down

lynnie61 — Fri, 12 May 2023 12:35:20 GMT

i could not get in the forums for several hours yesterday but seems ok today. Error message contact customer service could not log into my acct. Seems it is fixed now.

Re: Website down

Kachina624 — Fri, 12 May 2023 14:36:03 GMT

@JoyFilled Warrior wrote:

I guess QVC C*O's haven't taken care of the continued incompetent Q IT Dept problem yet.

Well, incompetent IT Dept has only needed over haul for YEARS.

Certainly, don't rush it, Q C*O's & Q Mgt.
It's only the means by which a majority of yr Q Customers make purchases.

@JoyFilled Warrior What are C*O's? The problem is not with the IT department so much as it it is with the antiquated computer. I'd say anybody who can patch it up is heroic but we're not really in a position to judge the compency of technical workers, are we?

Re: Website down

Squirrels Are Trash — Fri, 12 May 2023 15:29:44 GMT

C*Os could be CEO, CTO, CIOs, etc. The * stands for the variable.

Insofar as systems. Their website probably gets a ton of traffic. And who knows the state of their CRM, HRM, CMS, and other systems? Are they integrated? I'm assuming they are self-hosted and cloud-based. It would be interesting to see their SLA. What's their guaranteed uptime? I'm picturing a vast enterprise infrastructure.

Anyway, although I have Wapplyzer (an app that reports some of the tech websites' use), I can only see some of what they use for infrastructure. And as others such as @Kachina624 have said, there's no way for an outsider to assess the competence of their IT staff.