topic Re: Customers who call and go on the air in Q Talk

Customers who call and go on the air

DrumPounder — Tue, 25 Apr 2023 14:21:29 GMT

I don’t mean this in an insulting way, but why do the callers sound ancient? They sound like they must be 100 years old! Are they calling from nursing homes? I keep waiting for a younger caller, like maybe an 80-year-old.
I’m 61, which isn’t exactly young, and my voice doesn’t sound like that. At least, I hope it doesn’t … omg, what if it does? Do I sound like that on the phone? Do the callers know how old and creaky they sound? Am I way off base?

Re: Customers who call and go on the air

Imaoldhippie — Tue, 25 Apr 2023 14:26:59 GMT

Yes you are way off base.

Re: Customers who call and go on the air

Puppy Lips — Tue, 25 Apr 2023 14:30:07 GMT

Well we do know that QVC has an older base of customers. And you might be surprised to hear how your voice sounds to others. I know I sound way different than I think I do. I think older women might be thrilled to talk on air. But us younger folks (in our 60's) may not be inclined to do so. I know way back when I used to call in my orders, I was asked if I wanted to talk on air. That was a big fat NO for me. I don't think they take as many calls on air as they used to. That is a good thing because they serve no purpose for the viewing audience, except maybe getting someone else to buy, and a time filler for the hosts.

Re: Customers who call and go on the air

kelshar — Tue, 25 Apr 2023 14:32:14 GMT

@DrumPounder I noticed that too. I don't remember ever hearing anyone young calling. I'm not saying they don't but the majority of callers seem to be over a certain age.

Re: Customers who call and go on the air

LindaSal — Tue, 25 Apr 2023 14:58:09 GMT

It does seem to be the older people who have the time to sit on hold and wait until the host gets to them on the phone. Probably some are lonley and it gives them someone to talk to as so many times they give TMI and go on and on until the host actually cuts them off, LOL........The callers are totally unnecessary IMO.

Re: Customers who call and go on the air

BlueFinch — Tue, 25 Apr 2023 14:59:27 GMT

I've heard callers of all ages. Some share how a particular item is perfect for their work. Teachers, even an airline stewardess once. I've heard health care workers call for Philosophy's Amazing Grace, sharing how their patients often complement the light fragrance. And more examples of younger viewers.

But, there are more seniors who call. I imagine this is because they have more time to sit and wait for their call to be taken. They're not running like squirrels to get ready for work, or other pressing activities. They're retired. Most younger folks, in today's rapid pace world, don't have time for such.

Re: Customers who call and go on the air

QVCkitty1 — Tue, 25 Apr 2023 15:33:40 GMT

I think it's time to end taking calls.

Re: Customers who call and go on the air

Sooner — Tue, 25 Apr 2023 15:38:22 GMT

@DrumPounder wrote:
I don’t mean this in an insulting way, but why do the callers sound ancient? They sound like they must be 100 years old! Are they calling from nursing homes? I keep waiting for a younger caller, like maybe an 80-year-old.
I’m 61, which isn’t exactly young, and my voice doesn’t sound like that. At least, I hope it doesn’t … omg, what if it does? Do I sound like that on the phone? Do the callers know how old and creaky they sound? Am I way off base?

@DrumPounder I don't see a point here except to criticize older people for talking. Which to me is odd because you are older too. What is the point here?

Re: Customers who call and go on the air

Love my grandkids — Tue, 25 Apr 2023 16:02:35 GMT

@DrumPounder Here we go. A new poster whose first post is something snotty. And yes you are off base.

Re: Customers who call and go on the air

cindyNC — Tue, 25 Apr 2023 16:03:04 GMT

I remember setting up my voice mail at work years ago. Played it back and was astonished at how awful I sounded to myself. LOL

Re: Customers who call and go on the air

cjm61 — Tue, 25 Apr 2023 16:12:06 GMT

@DrumPounder In my world, all the "younger" people order online. I never order over the phone either. I believe it's the oldest group, and long time viewers, that don't have a computer or can't use one that go on air.

Most often they will ask if you want to talk to the host, this is only when you call to place an order. They also check your background as much as possible. I would assume that would include any negative comments here on the board.

I don't mind callers, as some here have indicated they believe it should be eliminated. Honestly, I don't even pay attention. I prefer that to any personal information from the hosts, daughters, vacations, etc.

Re: Customers who call and go on the air

Venezia — Tue, 25 Apr 2023 16:19:58 GMT

"I don’t mean this in an insulting way, but"

Just another way to say "I don't mean to be rude but..." and you just know that what you're about to hear is going to be rude.

To answer your question @DrumPounder , yes, you're way off base. And just a tad insulting to those who call in. They're not hurting anyone, so let them have their moment of enjoyment.

If QVC decides to end callers, that's their decision. Until then, I doubt they vet the callers for age beforehand or do a "voice check".

Re: Customers who call and go on the air

ValuSkr — Tue, 25 Apr 2023 16:22:31 GMT

Yes, callers tend to skew older. But I still enjoy their contributions to the show, even when they're cringe-worthy.

Re: Customers who call and go on the air

FranandZoe — Tue, 25 Apr 2023 16:29:34 GMT

@cjm61 wrote:
@DrumPounder In my world, all the "younger" people order online. I never order over the phone either. I believe it's the oldest group, and long time viewers, that don't have a computer or can't use one that go on air.

I'm likely in the "older or oldest" group. I'm 71 and I've been buying from QVC since it started. I've had a computer since the late '90s. I can't remember when I last ordered by phone - I order strictly online.

Re: Customers who call and go on the air

jackiejenny — Tue, 25 Apr 2023 16:34:51 GMT

@ValuSkr wrote:
Yes, callers tend to skew older. But I still enjoy their contributions to the show, even when they're cringe-worthy.

I will never forget as long as I live the lady who screamed at some unfortunate family member~~~"can't you see I'm on the ******* phone" while talking to Leah.

I have often wondered if that family member is still living.

Re: Customers who call and go on the air

spumoni99 — Tue, 25 Apr 2023 16:38:08 GMT

I just turned 62 and I have been video taping my new grandson for my daughter when I watch him, I was surprised how different my voice sounded on the video from how I thought it sounded! Also if people have smoked during their life they sound older ( I think).

I will never forget the caller that cussed during the call with I think it was Leah...that was hysterical...its still out on youtube....I'm on the f'n phone!!!!!

Re: Customers who call and go on the air

rockygems123 — Tue, 25 Apr 2023 17:36:34 GMT

@spumoni99 wrote:
I just turned 62 and I have been video taping my new grandson for my daughter when I watch him, I was surprised how different my voice sounded on the video from how I thought it sounded! Also if people have smoked during their life they sound older ( I think).

I will never forget the caller that cussed during the call with I think it was Leah...that was hysterical...its still out on youtube....I'm on the f'n phone!!!!!

@spumoni99 . Years ago when I worked for Qantas Airways reservations we had a regular caller, "Shirley from the Travel Shack". She puffed away on the call, coughed and sputtered, you could hear a glass tinkling with ice. Gruff rough sounding smoker's voice, it was llike something out of a movie. lol.

Re: Customers who call and go on the air

ValuSkr — Tue, 25 Apr 2023 17:51:56 GMT

@jackiejenny wrote:
I will never forget as long as I live the lady who screamed at some unfortunate family member~~~"can't you see I'm on the ******* phone" while talking to Leah.

I have often wondered if that family member is still living.

@jackiejenny Yes, that would be Rosalie! - from "an island in South Jersey." That call was classic. Leah handled it with aplomb - such a professional!

Re: Customers who call and go on the air

happilyretiredgirl — Wed, 26 Apr 2023 02:02:43 GMT

@jackiejenny Thanks for the memory and laugh....I was watching that day and I must have laughed for hours that day..... but Leah did handle that call so professional.

Re: Customers who call and go on the air

jackiejenny — Wed, 26 Apr 2023 02:47:30 GMT

@happilyretiredgirl wrote:
@jackiejenny Thanks for the memory and laugh....I was watching that day and I must have laughed for hours that day..... but Leah did handle that call so professional.

@happilyretiredgirl Hello to you and I am smiling as I type! You and me both...I was watching in real time too and could hardly believe what I was hearing!!!

Yes, Leah handled that call like the pro she is...didn't miss a beat.

I still worry a little about what Rosalie did to whoever interrupted her QVC call~~~hope he could run fast!

Have a great evening!