topic Re: Management should have someone reading these boards in Q Talk

Management should have someone reading these boards

depglass — Tue, 28 Mar 2023 13:50:05 GMT

The complaints are real, the suggestions are real, the outrage is real. Even the number of hearts on a post is a perfect indication of viewers feelings. They are missing the boat if they aren't paying attention.

Re: Management should have someone reading these boards

kaydee50 — Tue, 28 Mar 2023 13:54:11 GMT

Someone in management should read these boards BUT the number of posters who are here is a very small fraction of QVC viewers. Management only pays attention to the bottom line and their only concern is for shareholders.

QVC has bigger problems than which hosts were let go which seems to be the focus of the posters on these forums.

Re: Management should have someone reading these boards

cjm61 — Tue, 28 Mar 2023 14:30:41 GMT

@depglass Do we know that they aren't reading the forums? I seriously doubt upper management reads any of these. However, the mods are very aware of every post. In my opinion, I believe any strong comments that are read, posted, and/or hearted do get passed along.

I read a blog somewhere, can't remember where and it was awhile ago, from an ex-QVC employee. He said he could not give out some info but he was taking questions. One was in regards to TPTB reading this forum. His answer was something like, "you better believe it". It was very interesting. Unfortunately it was a couple years ago so nothing regarding recent layoffs or anything.

Again, as usual, it's my opinion, but constant complaints or positive comments that are hearted by many are probably passed along. But we must keep in mind, even a post with 75 hearts is a small percentage of the thousands of shoppers. With that said, I do think this is an inexpensive way for QVC to do small surveys to get data from us. They can also easily see our purchases and our comments. I think it would be very interesting to see what is going on behind the scenes with this forum.

Re: Management should have someone reading these boards

cjm61 — Tue, 28 Mar 2023 14:03:51 GMT

@kaydee50 As of late I believe the posts are mostly about prices. So many complaints about QVC's high prices but also groceries.

Re: Management should have someone reading these boards

DrakesMomma — Tue, 28 Mar 2023 14:08:26 GMT

Ad nauseam.

Re: Management should have someone reading these boards

Marp — Tue, 28 Mar 2023 14:23:46 GMT

@cjm61, in addition to what you said I think who is complaining also plays a part in howTPTB might view what is posted.

Not only are the board postings a tiny number of Q customers very often it is the same posters making essentially the same complaints.

Let's face it if Q sells 10,000 of something and gets complaints from 20, 30, 40 or even 100 posters, who may or may not have been actual buyers, the complaints will be noted but generally deemed "sour grapes".

Re: Management should have someone reading these boards

cjm61 — Tue, 28 Mar 2023 14:28:36 GMT

@Marp Yes, I agree. In addition, I have seen many complaints here where posters complain they are waiting for the host to give more details and before the poster gets the info needed, the item sells out. Well, in that case, QVC is not worried. They sold out which is their goal.

Re: Management should have someone reading these boards

Still Raining — Tue, 28 Mar 2023 15:43:19 GMT

These boards do not represent the average customer at all. A fair share are just venting, some are still here who are proud of not buying, and some do buy. Honestly I don't know why they still maintain it.

Re: Management should have someone reading these boards

Kachina624 — Tue, 28 Mar 2023 15:45:40 GMT

@cjm61 wrote:
@depglass Do we know that they aren't reading the forums? I seriously doubt upper management reads any of these. However, the mods are very aware of every post.

@cjm61 How do we know they aren't reading.... Jane Treacy is still being Jane.

Re: Management should have someone reading these boards

proudlyfromNJ — Tue, 28 Mar 2023 15:52:52 GMT

@Kachina624 wrote:

@cjm61 wrote:
@depglass Do we know that they aren't reading the forums? I seriously doubt upper management reads any of these. However, the mods are very aware of every post.

@cjm61 How do we know they aren't reading.... Jane Treacy is still being Jane.

@cjm61 Who really knows if anyone of importance is reading here. If they are they see the Jane T. posts and many are pretty hateful. But, she is still here. She sells which is all QVC cares about.

Re: Management should have someone reading these boards

They CallMe MRWILKES — Tue, 28 Mar 2023 15:55:58 GMT

Qurate has 10 million active customer accounts.

1,000 posters (if that) is hardly an accurate sample size, in my opinion.

All that matters are the ones still actually purchasing post-Carolyn and Dan.

Re: Management should have someone reading these boards

Puppy Lips — Tue, 28 Mar 2023 17:01:10 GMT

@Kachina624 wrote:

@cjm61 wrote:
@depglass Do we know that they aren't reading the forums? I seriously doubt upper management reads any of these. However, the mods are very aware of every post.

@cjm61 How do we know they aren't reading.... Jane Treacy is still being Jane.

@Kachina624 LOL. I agree. But then again, do you think they can tell Jane anything? I think she does and says whatever she wants to. Afterall, she has those daughters to promote and support.

Re: Management should have someone reading these boards

Kachina624 — Tue, 28 Mar 2023 17:07:01 GMT

@Puppy Lips Yes, as her employer they can tell her to shape up or ship out and make sure it happens. So far they've let her run roughshod over them. Somebody up in the Ivory Tower must have some guts. (want to use another word-can't)

Re: Management should have someone reading these boards

Pook — Tue, 28 Mar 2023 17:11:31 GMT

Like others said that those posting here are just a small percentage of all the customers and those with legitimate complaints are a very minute percentage of customers. Most complaints are not legitimate and just those who hate on certain hosts over and over again!!

Re: Management should have someone reading these boards

chrystaltree — Tue, 28 Mar 2023 17:15:20 GMT

This board is too small to mean anything to senior management

They have more sophisticated, professional tools to assess what their customers think.

Re: Management should have someone reading these boards

Krimpette — Tue, 28 Mar 2023 17:27:04 GMT

@proudlyfromNJ I wonder if they would merely tell Jane to knock it off relative to all the family and Disney stories, that might reduct the number of compleints. I know there are some others about her, but these seem to be the most that I see.

Re: Management should have someone reading these boards

Starliteshine — Tue, 28 Mar 2023 17:44:06 GMT

I have a hard time watching a certain host because of her nonstop chatter about her daughters, dancing, Disney, NYC, etc. As a matter of fact, I change the channel or exit off the page on my computer. We might be the minority. If you belong to QVC's Facebook group, you'll see posts from fans who like her personal stories. Just saying, some like her and her chatter.

Re: Management should have someone reading these boards

cjm61 — Wed, 29 Mar 2023 13:12:31 GMT

@Kachina624 @proudlyfromNJ

We don't, as I stated. However, from my experience in the management field, upper management never reads or responds to forums, or any social media type outlets. They have "people" for that.

Also, from that previous QVC employee, he said they didn't read it but they were definitely aware of what was being said on social media.

I'm not sure of the in's and out's of JT. I don't understand with all the negativity towards her, she hasn't changed her presentations. The only thing I can think of is her sales are good enough for them to just let her do her thing. To me, it appears TPTB have turned a blinds eye to the behavior of the hosts. I couldn't begin to understand any of it but I can only give my perspective from the information I have read.

Re: Management should have someone reading these boards

grooms — Tue, 28 Mar 2023 20:08:33 GMT

Management doesn't want to know what customers think....they only listen to someone working for them that has no ideas whast customers wear - want or would buy./.....example: look at those horrific shoes they sell....you would never see anyone wearing those walking down 5th avenue. Management doesn't care....they only care about making money but silly them.....if they would listen to customers they could possibly make more money.

Re: Management should have someone reading these boards

Marp — Tue, 28 Mar 2023 21:02:16 GMT

@grooms, I'd be willing to bet that not even 80% of Q customers have even been to NYC let alone gone walking down 5th Avenue so I see no reason why Q should offer shoes geared to 5th Avenue walkers.