topic Re: Order Missing need help! in Q Talk

Order Missing need help!

1Professor — Mon, 10 Apr 2023 15:13:04 GMT

You have been so consistently helpful.

I've gone thrugh the steps, but now I fear my order will never happen.

I placed an order for Affinity Diamonds earrings on TSV day, April 6. Received the "in process" acknowledgment, plus it said, FREE PREMIUM DELIVERY and they would arrived April 10.

Nothing since. No IN PREPARATION no SHIPPING.

So Step 1, I email Customer Service, always helpful, but received a strange stock reply, that the vendor needs 4 days to move the item. Emailed again and they told me to call the phone number for Customer Service.

Called. Same reply. The agent checked the order and told me it was strange, but that they would "put in a question" about the order but it would take 4 days for a reply to happen from the vendor.

*** The item is LIMITED. It is still for sale and will be sold out.

@Beth-QVC I am happy to give the order #, but not appropriate in this thread. Help!

This item is clearly lost, order did not go through, and the item will be sold out. Only a few remained when I ordered!

Re: Order Missing need help!

50Mickey — Mon, 10 Apr 2023 15:28:07 GMT

Why do you think that the item is"clearly lost?" It's April 10th today. I have had orders arrive when the order status shows in process. Your order is most likely being mailed from the vendor not QVC. You just ordered it 4 days ago. If it doesn't come by today give it a day or two.

Re: Order Missing need help!

1Professor — Mon, 10 Apr 2023 15:32:12 GMT

@50Mickey wrote:
Why do you think that the item is"clearly lost?" It's April 10th today. I have had orders arrive when the order status shows in process. Your order is most likely being mailed from the vendor not QVC. You just ordered it 4 days ago. If it doesn't come by today give it a day or two.

@50Mickey I appreciate your solid thinking.

However, I have ordered from Affinity many times; it never stays in process.

Second, there were only a few of these earrings left. If those sales go through, my order won't happen. "In Process" means the item is not actually saved yet.

I'm not impatient; have waited a LONG time for various reasons.

For limited time items, I'm being realistic . . .

Re: Order Missing need help!

Kachina624 — Mon, 10 Apr 2023 15:53:29 GMT

@1Professor It's best to email the mods at QVCSocialTeam@QVC.com and include your order #.

Re: Order Missing need help!

1Professor — Mon, 10 Apr 2023 16:00:38 GMT

@Kachina624 wrote:
@1Professor It's best to email the mods at QVCSocialTeam@QVC.com and include your order #.

@Kachina624 That was my step#1 described above.

First, the person said it was a vendor who takes 4 days.

Then when I responded with my experience with Affinity, the person just gave me the customer service phone # to call.

[My past experience with QVCSocialTeam has been great.]

Re: Order Missing need help!

1Professor — Mon, 10 Apr 2023 16:11:39 GMT

@50Mickey

Well, I've done all I reasonably can.

I will now stop worrying, which accomplishes nothing.

I will hold open the possibility which you thoughtfully shared that the item was actually shipped and will show up on my doorstep, perhaps today!

Re: Order Missing need help!

Kachina624 — Mon, 10 Apr 2023 16:21:22 GMT

@1Professor wrote:
@Kachina624 wrote:
@1Professor It's best to email the mods at QVCSocialTeam@QVC.com and include your order #.
@Kachina624 That was my step#1 described above.

First, the person said it was a vendor who takes 4 days.
Then when I responded with my experience with Affinity, the person just gave me the customer service phone # to call.

[My past experience with QVCSocialTeam has been great.]

@1Professor You said you contacted CS which is not the same as the social team. Beth is a part of the social team.

I emailed them about an hour ago and my issue is already resolved. Susan is on duty this morning.

Re: Order Missing need help!

1Professor — Mon, 10 Apr 2023 16:30:48 GMT

@Kachina624

Yes, I used the QVCSocialTeam email, always worked before.

[Didn't even know there was also a customer service email?]

I should have been more specific for those with experience.

I did NOT get Susan.

I got Cindy, who I have never seen on the SocialTeam queries.

Re: Order Missing need help!

FancyPhillyshopper — Mon, 10 Apr 2023 16:32:15 GMT

I also think you are a bit overly anxious. Free premium delivery does not always work by their date estimate if the vendor is slow packaging the item.

I have had a QVC item OUT for delivery for almost three weeks now! It made it all the way to the truck, but then who knows what happened after that. QVC just sent me a replacement.

One time I had a QVC item turn up months after I ordered it--it was lost at my post office. I know you really, really want the earrings, but the peace of mind is that QVC will replace or refund your purchase if there are delivery problems.

As a long-time QVC jewelry buyer, I will also say there will always be something new to tempt you!

Re: Order Missing need help!

Kachina624 — Mon, 10 Apr 2023 16:33:57 GMT

@1Professor Cindy is part of the team.

Re: Order Missing need help!

50Mickey — Mon, 10 Apr 2023 17:08:59 GMT

@FancyPhillyshopper I agree with you. Also the expected delivery date is 4/10. The day isn't over yet. A little too early to say the item is clearly lost.

Re: Order Missing need help!

Mindy D — Mon, 10 Apr 2023 23:52:16 GMT

@1Professor wrote:
@50Mickey

Well, I've done all I reasonably can.
I will now stop worrying, which accomplishes nothing.

I will hold open the possibility which you thoughtfully shared that the item was actually shipped and will show up on my doorstep, perhaps today!

@1Professor @Kachina is right. Email the Social Team. They will check and get back to you. Customer Service is not the Social Team

Re: Order Missing need help!

Kachina624 — Tue, 11 Apr 2023 15:45:00 GMT

@1Professor Did you get your issue resolved?

Re: Order Missing need help!

1Professor — Tue, 11 Apr 2023 16:53:01 GMT

@Kachina624

Thanks for remembering.

It just showed SHIPPED. Go figure.

I found out that Affinity (which is QVC, right?) actually has pieces made by other jewelers. One such jeweler sells a couple of the identical items on ebay.

Makes sense, don't know why I didn't figure that out.

So the jeweler who made this Affinity piece takes awhile to ship.

QVC makes sure the diamonds are the quaity they want and have been rated by the Gem Institute.

Re: Order Missing need help!

Kachina624 — Tue, 11 Apr 2023 16:58:37 GMT

@1Professor I'm glad it worked out for you. All's well that ends well.