topic Re: Jewelry Returns in Q Talk

Jewelry Returns

Trdfe — Fri, 24 Mar 2023 10:35:59 GMT

Hello friends,
Twice it has happened where I have returned a jewelry item within a shared box of other items, but the return credit did not appear. All items were separated and placed in their original packaging with hopes of nothing being overlooked (and there weren’t a lot of items). I contacted customer service each time, and they were most helpful, but it peaked my curiosity. Have any of you experienced this problem as well?

Re: Jewelry Returns

Jersey Born — Fri, 24 Mar 2023 10:57:10 GMT

@Trdfe - I find that QVC has the best customer service of all the online shopping networks, bar none, and this has been the case for decades. I have never had the issue you mentioned, but whenever I returned multiple items, I wrote additional words on the return slip indicating that multiple items were being returned in the box and exactly what they were. I squeezed in the words, and that did the trick for me. I haven't returned multiple items in quite a while (several years), though.

Re: Jewelry Returns

Trdfe — Fri, 24 Mar 2023 11:20:19 GMT

Good advice! I’ll keep that in mind for future reference, if needed. ….these were Christmas presents that didn’t fair well 😉
Thank you!

Re: Jewelry Returns

charsha — Fri, 24 Mar 2023 11:24:12 GMT

Were all your returned items also jewelry? I usually package returns only with like items, clothing/shoes, or jewelry. This way I am sure I get the proper credits. I seldom use the prepaid labels, unless it's one shoe product returning, then it's cheaper than shipping myself.

Re: Jewelry Returns

skatting44 — Fri, 24 Mar 2023 12:08:01 GMT

@charsha

Happened to me 3 yrs ago . First makesure the return shipping destination is the same for all items , it used not to be all the same .It seems staff at return facilities just scan the outsode label and that's it. better to place all items in separate bags with a " return your way " label on outside of bag of each item returned per order, then you can place in one big box or big package if you want to " return your way " and pay postage.

Just besure to check that they don't automatically charge you a return shipping fee as that has happened to me and other posters on these boards

Re: Jewelry Returns

CalminHeart — Fri, 24 Mar 2023 12:27:27 GMT

@Trdfe wrote:
Hello friends,
Twice it has happened where I have returned a jewelry item within a shared box of other items, but the return credit did not appear. All items were separated and placed in their original packaging with hopes of nothing being overlooked (and there weren’t a lot of items). I contacted customer service each time, and they were most helpful, but it peaked my curiosity. Have any of you experienced this problem as well?

The few times I returned multiple things to any retailer, I always rubberband the receipt to each item. If they're all small items, I then rubberband them all together. I've never had a problem that way. They get quite a supply of rubberbands that way too.

Re: Jewelry Returns

RespectLife — Fri, 24 Mar 2023 12:46:51 GMT

@Trdfe

Did you verify that ALL the return addresses for your items were the same?

There are different warehouses for different types of items and you can't mix!!!

If you didn't follow the below...you may have returned it to the wrong place

Return Addresses:

Jewelry:

QVC, Inc.
Jewelry Returns
2200 TV Road
Florence, SC 29501

Beauty, Apparel & Accessories (such as shoes and handbags):

QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17601

Hard Goods (such as home, electronics & kitchen products):

QVC, Inc.
Returns Department
100 QVC Boulevard
Rocky Mount, NC 27815

Re: Jewelry Returns

sunsetbeach — Fri, 24 Mar 2023 13:46:49 GMT

I haven't returned jewelry, but I've always been afraid to put multiple returns in one package. I just accept that for my own piece of mind, I have to return things individually. I just don't want to chance anything.

Re: Jewelry Returns

Catch71 — Fri, 24 Mar 2023 15:47:56 GMT

I believe jewelry is mailed to a different address than clothing. Check your labels.

Re: Jewelry Returns

Kachina624 — Fri, 24 Mar 2023 16:17:25 GMT

@Trdfe If you send unlike items back in the same package, you're just asking for trouble. I wouldn't even think of returning jewelry with clothing for instance. Jewelry and clothing are housed and shipped by different warehouses. It would be a miracle if the jewelry made it back to the correct place..

Re: Jewelry Returns

Pagan — Fri, 24 Mar 2023 17:13:00 GMT

I'm wary of jewelry returns now.

One Christmas a while back I returned a gold Adi Paz pendant, in the usual way with their return label.

Somewhere on its return journey, but let's face it - it was almost certainly a QVC employee, stole it and substituted a piece of base metal.

I got this metal object sent to me by QVC with a very unpleasant huge black font letter accusing me of having done it.

i tried to pursue the matter because they can see I have a superb customer record but they just didn't want to know. I was stunned that they wouldn't even consider giving me the benefit of the doubt. I've even previously returned a jewelry item sent to me in error and worth far more than I one I ordered on that occasion. So much for honesty.

I just had to accept that I had bought some scumbag in their returns department a gold pendant for a Christmas present.

Re: Jewelry Returns

tiny 2 — Fri, 24 Mar 2023 17:34:21 GMT

@RespectLife wrote:
@Trdfe

Did you verify that ALL the return addresses for your items were the same?

There are different warehouses for different types of items and you can't mix!!!

If you didn't follow the below...you may have returned it to the wrong place

Return Addresses:

Jewelry:

QVC, Inc.
Jewelry Returns
2200 TV Road
Florence, SC 29501

Beauty, Apparel & Accessories (such as shoes and handbags):

QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17601

Hard Goods (such as home, electronics & kitchen products):

QVC, Inc.
Returns Department
100 QVC Boulevard
Rocky Mount, NC 27815

@RespectLife

Number 3, The Rocky Mount, NC facility burned down. I'm not sure where those returns go now.

Re: Jewelry Returns

RespectLife — Fri, 24 Mar 2023 18:06:13 GMT

You are right @tiny 2

I pulled that off the internet and didn't even notice!

Stupid google!

Thanks for pointing that out.....

Re: Jewelry Returns

FranandZoe — Fri, 24 Mar 2023 18:12:10 GMT

@RespectLife wrote:
@Trdfe

Did you verify that ALL the return addresses for your items were the same?

There are different warehouses for different types of items and you can't mix!!!

If you didn't follow the below...you may have returned it to the wrong place

Return Addresses:

Jewelry:

QVC, Inc.
Jewelry Returns
2200 TV Road
Florence, SC 29501

Beauty, Apparel & Accessories (such as shoes and handbags):

QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17601

Hard Goods (such as home, electronics & kitchen products):

QVC, Inc.
Returns Department
100 QVC Boulevard
Rocky Mount, NC 27815

I returned a Kim Gravel cardigan end of Feb with a pre-paid label to Florence, SC so apparently some clothing goes there too.

Re: Jewelry Returns

Trdfe — Fri, 24 Mar 2023 18:22:56 GMT

@Pagan

That’s terrible!
I’m, at least, fortunate that customer service was so accommodating with my concern.
❤️