topic Re: EXAMPLE WHY YOU ARE FAILING in Q Talk

EXAMPLE WHY YOU ARE FAILING

grooms — Wed, 08 Mar 2023 20:11:05 GMT

Last week I ordered the TSV of NYDJ in a size 8P. I received them yesterday and just tried them, on.....couldn't figure out why they were so darn pig until I looked at the label. They were so big because I was sent a 14P and there was no order form or return label in the bag. Had to call CS who is going to send me the right sie/. This is just another example of why QVC is failing......the help.....and you get rid of one of your best - CAROLYN.......pathetic.......

Re: EXAMPLE WHY YOU ARE FAILING

Kachina624 — Wed, 08 Mar 2023 20:19:52 GMT

@grooms Carolyn didn't work in the warehouse and pull order so she wouldn't have helped with your order even if she'd been there.

Out of curosity, was the size on the label on the bag a size 8 or a 14? Sometimes the factory labels them wrong.

Re: EXAMPLE WHY YOU ARE FAILING

Calcgirl — Wed, 08 Mar 2023 20:44:07 GMT

I have stopped shopping here not because of Caroline, actually i stopped a few months ago because of the poor CS, wrong deliveries, etc. I have received a total of four items that were not mine with the customers personal information! I called CS and they just said send it back. I also have not received orders which means someone else probably has. Again I had to call CS. Late arrivals, wrong sizes, christmas garland with lights that were supposed to be battery operated without the string of lights and so on and so forth. One CS instance I called and a female answered that sounded intoxicated or whatever with a screaming baby told me to hang up and call back because she could not help me!!!! What the heck is going on! Maybe instead of having three yoyo's hosting at the same time they should spend there money more wisely. I have given up, destroyed my Q card and have divorced myself from this company. My money is good anywhere and I will shop where I can get good service and merchandise. Good luck to you all. I will continue coming to the boards and keep in touch with you lovely ladies and gentlemen.

Re: EXAMPLE WHY YOU ARE FAILING

geezerette — Wed, 08 Mar 2023 20:51:41 GMT

Perhaps Customer Service will improve once it moves out of the country...

Re: EXAMPLE WHY YOU ARE FAILING

jackiejenny — Wed, 08 Mar 2023 21:01:48 GMT

@geezerette wrote:
Perhaps Customer Service will improve once it moves out of the country...

Re: EXAMPLE WHY YOU ARE FAILING

FancyPhillyshopper — Wed, 08 Mar 2023 21:27:56 GMT

Gosh, the day I stop shopping at QVC I will NEVER return to these boards. And if I ever stop shopping here, hopefully it is because I am too old and out of it to remember how to order. (When I am past 100 years old--a few decades away- -ha-ha!).

Life is never perfect--companies make errors, machines break down, labels fall off, people type the word "pig" instead of "big," etc.

I also know that employees come and go, some businesses close down and others open, and times change, so I try to go with the flow and be a bit more peaceful and philosophical about everything.

i am just content to have enough money in life that I can afford to buy nice, reasonably priced items for myself and others every once in a while here at QVC!

Re: EXAMPLE WHY YOU ARE FAILING

RollTide2008 — Wed, 08 Mar 2023 21:35:01 GMT

So they took immediate action to rectify the mistake? That's not something I'm going to get my blood pressure up over.

Mine came today. For some reason, I assumed they shipped directly from NYDJ.

Re: EXAMPLE WHY YOU ARE FAILING

Kachina624 — Wed, 08 Mar 2023 22:28:49 GMT

@geezerette wrote:
Perhaps Customer Service will improve once it moves out of the country...

@geezerette Ha! Yes, we're all eagerly awaiting that.

I'm flabbergasted that anyone would complain about QVC CS. If regular CS can't help you, all you have to do is contact the mods. Problem solved!

Re: EXAMPLE WHY YOU ARE FAILING

pupwhipped — Wed, 08 Mar 2023 23:26:03 GMT

@Kachina624 wrote:

@geezerette wrote:
Perhaps Customer Service will improve once it moves out of the country...
@geezerette Ha! Yes, we're all eagerly awaiting that.

I'm flabbergasted that anyone would complain about QVC CS. If regular CS can't help you, all you have to do is contact the mods. Problem solved!

Yes, @Kachina624, I must say I had very good service from the mods this week when I had a problem with an order...thank you, @AnjalenaQVC! They are invaluable here in my opinion and I always appreciate their help.

Re: EXAMPLE WHY YOU ARE FAILING

Caaareful Shopper — Wed, 08 Mar 2023 23:33:25 GMT

Perhaps Carolyn can come back and work in the Quality Assurance section in the warehouse.

Re: EXAMPLE WHY YOU ARE FAILING

Kachina624 — Thu, 09 Mar 2023 00:12:28 GMT

@Caaareful Shopper I think she needs that job in the executive suite taking complaints. It would be a scream when SHE answered the phone.

Re: EXAMPLE WHY YOU ARE FAILING

zitawins — Thu, 09 Mar 2023 00:13:25 GMT

@geezerette You can't be serious! CS in a foreign country!

Re: EXAMPLE WHY YOU ARE FAILING

Kachina624 — Thu, 09 Mar 2023 00:25:10 GMT

@zitawins wrote:
@geezerette You can't be serious! CS in a foreign country!

@zitawins All the big, major corporation have moved their CS to foreign countries. There's a huge new center in Mexico that will serve several companies. It would be like trying to talk to a brick wall.

Re: EXAMPLE WHY YOU ARE FAILING

judianne — Thu, 09 Mar 2023 00:35:08 GMT

l quit shopping at QVC because l was going broke from buying too much stuff that l didn't need and paid fairly high prices for , and spent way too much money on the postage . l like this forum because of the topics , and every thing is current . l get much useful information from here.

Re: EXAMPLE WHY YOU ARE FAILING

new nickname 4 — Thu, 09 Mar 2023 02:08:38 GMT

@FancyPhillyshopper Gosh it must be great to be perfect and never mispell.

Re: EXAMPLE WHY YOU ARE FAILING

GenXmuse — Thu, 09 Mar 2023 02:39:30 GMT

@grooms @When I saw the title I thought you were talking to me personally! Lol

Re: EXAMPLE WHY YOU ARE FAILING

geezerette — Thu, 09 Mar 2023 13:06:23 GMT

@Kachina624 wrote:

@zitawins wrote:
@geezerette You can't be serious! CS in a foreign country!
@zitawins All the big, major corporation have moved their CS to foreign countries. There's a huge new center in Mexico that will serve several companies. It would be like trying to talk to a brick wall.

@zitawins

I was being facetious about it improving, but apparently it's happening.

There are several comments about it in various threads.

Re: EXAMPLE WHY YOU ARE FAILING

Group 5 minus 1 — Thu, 09 Mar 2023 13:11:13 GMT

Most people vote w/their wallets. And that is why they are failing.

Re: EXAMPLE WHY YOU ARE FAILING

CalminHeart — Thu, 09 Mar 2023 13:12:52 GMT

Mistakes happen. People in the warehouse, on the phone, on air, next door, everywhere, make mistakes. Relax.

Re: EXAMPLE WHY YOU ARE FAILING

Calcgirl — Fri, 10 Mar 2023 05:35:20 GMT

@CalminHeart wrote:

Mistakes happen. People in the warehouse, on the phone, on air, next door, everywhere, make mistakes. Relax.

Mistakes are one thing, incompetence is a different matter and not acceptable. When the same errors occur over and over again and never rectified that is a problem! I vote with my money and where I choose to spend it. I refuse to support incompetence.