topic Re: Question About Waitlist in Q Talk

Question About Waitlist

beach-mom — Mon, 13 Feb 2023 20:44:46 GMT

I ordered a sweater on waitlist in January. Last week I was happy to see "preparing your order." Today it's back on waitlist.

Has anyone else seen this in their order history? Did you eventually get your item?

TIA!

Re: Question About Waitlist

We rescue cats — Mon, 13 Feb 2023 21:05:14 GMT

Last year I ordered meat from Rastellis, we were serving it on New Years Eve. As the date approached it finally showed "Preparing your Order" but it never did. A week in advance I finally called customer service and was told that Rastelli's had over promised. I was so angry.....

Re: Question About Waitlist

luvmyteddy4 — Mon, 13 Feb 2023 23:41:34 GMT

I have an item on waitlist now and hope I get it. I have in the past.

Same with hsn I get those WL items also.

Re: Question About Waitlist

cjm61 — Tue, 14 Feb 2023 01:56:07 GMT

Waitlist is generally a hit or miss for me. I really don't check my order status every day. In fact, I rarely check it at all. I wait for an email stating an item has shipped. Many times I have forgotten about an item I had on waitlist and was pleasantly surprised. Other times I receive an email stating they reached the deadline date and cannot get the item in stock. I figure it wasn't meant to be then.

With that said, many times I have to check Advanced Orders because I forget what I pre-ordered. This is usually around Christmas when I place dozens and dozens of orders.

Re: Question About Waitlist

Mindy D — Wed, 15 Feb 2023 17:57:04 GMT

@beach-mom wrote:
I ordered a sweater on waitlist in January. Last week I was happy to see "preparing your order." Today it's back on waitlist.

Has anyone else seen this in their order history? Did you eventually get your item?

TIA!

@beach-mom @Call Customer Service ASAP. I had the same thing happen to me. Q was selling my Waitlist order to new customers when the new stock came in. My Wailist item was showing Sold Out. CS was able to help me get my item. It's supposed to be first come first served but mistakes can be made.

Re: Question About Waitlist

beach-mom — Wed, 15 Feb 2023 20:07:38 GMT

@Mindy D wrote:
@beach-mom wrote:
I ordered a sweater on waitlist in January. Last week I was happy to see "preparing your order." Today it's back on waitlist.

Has anyone else seen this in their order history? Did you eventually get your item?

TIA!
@beach-mom @Call Customer Service ASAP. I had the same thing happen to me. Q was selling my Waitlist order to new customers when the new stock came in. My Wailist item was showing Sold Out. CS was able to help me get my item. It's supposed to be first come first served but mistakes can be made.

Thanks for your advice @Mindy D! I will call them in a while and let you know what happens.