topic Re: Waiting for refund from October in Q Talk

Waiting for refund from October

abbievol — Sat, 14 Jan 2023 00:48:58 GMT

Long story short. I returned a pair of SG leggings in October requesting exchange for smaller size. Never got the exchange so I ordered the smaller size as a separate order. Order Status shows original order as returned. I’ve called twice and have not received my refund. I’ve been a customer for 27 years and have never experienced such an issue or I would have stopped buying from QVC. I am at my wits end. Suggestions??

Re: Waiting for refund from October

KittySoftPaws — Sat, 14 Jan 2023 00:55:18 GMT

I also had the same problem with two items I returned in Oct. I always use the live chat and it works out the best for me. If at first you don't succeed, try and try again. I am persistant so I usually get what I need, that's the key.

Re: Waiting for refund from October

loriqvc — Sat, 14 Jan 2023 01:01:48 GMT

Send an email with your order details to QVCSocialTeam@qvc.com — this is the team that moderates these forums, and they are trained to provide advanced customer service. Good luck!

Re: Waiting for refund from October

abbievol — Sun, 15 Jan 2023 14:09:47 GMT

Thanks! I sent an email and received a quick response. Fingers crossed!!

Re: Waiting for refund from October

jananddean — Sun, 15 Jan 2023 19:07:55 GMT

I always call customer service and they are very nice and understanding and I usually get my refund within a couple of days and am notified by email.

Re: Waiting for refund from October

abbievol — Sun, 15 Jan 2023 21:03:03 GMT

Both times they were very nice, but I never got the refund, which was the reason for the call. Hopefully the QVC Social Team will be able to resolve it.

Re: Waiting for refund from October

abbievol — Mon, 16 Jan 2023 20:48:56 GMT

I received an email that my refund has been processed, so I’m very hopeful this will be fixed soon. 😊

Re: Waiting for refund from October

abbievol — Sun, 22 Jan 2023 16:08:13 GMT

The refund processed. Thanks so much for the referral to the social team!

Re: Waiting for refund from October

Catch71 — Mon, 23 Jan 2023 21:25:53 GMT

@abbievol wrote:
The refund processed. Thanks so much for the referral to the social team!

They are the best avenue for resolving issues. Customer service response depends on who answers. Social Team always responds. Also, I only use qvceasyreturns.com for returns. Within a short period of time you get your refund; no waiting for your money back.

Re: Waiting for refund from October

1OldBroad — Wed, 25 Jan 2023 16:16:02 GMT

I always track my returns. As soon as there is confirmation that the item was accepted by UPS or by PO, that's all QVC needs as proof of return. I usually wait for my refund, but there have been times I called CS and told rep I would like refund processed. Rep can see that item was on the way or even received and will issue refund immediately. I suggest calling back. Tracking item on Q online or just letting rep find it is your option. Another thing I do when returning a product, esp during hoiidays, I got to PO or UPS and have receipt printed for proof. Sometimes I give return directly to my mail carrier and he immediatelyl scans return (no receipt provided) but it will appear in tracking