topic Re: Does QVC keep items in a warehouse? in Q Talk

Does QVC keep items in a warehouse?

Anduril — Sun, 15 Jan 2023 18:38:29 GMT

My wife recently tried to order a kitchen appliance. Ended up being backordered for weeks and then cancelled. Does qvc not keep items in stock? Do they just order from a vendor? What's the deal?

Re: Does QVC keep items in a warehouse?

Love my grandkids — Sun, 15 Jan 2023 18:40:58 GMT

@Andurl Many items are shipped directly from the vendors.

Re: Does QVC keep items in a warehouse?

Anduril — Sun, 15 Jan 2023 18:45:24 GMT

So qvc just takes the order and then sends that order to the company?

Re: Does QVC keep items in a warehouse?

Sooner — Sun, 15 Jan 2023 18:48:19 GMT

@Anduril wrote:
My wife recently tried to order a kitchen appliance. Ended up being backordered for weeks and then cancelled. Does qvc not keep items in stock? Do they just order from a vendor? What's the deal?

@Anduril If you really want something and need it or don't want to just "maybe get it," order elsewhere.

Re: Does QVC keep items in a warehouse?

Anduril — Sun, 15 Jan 2023 18:51:09 GMT

We have figured that out now. Never ordering from here again. We had always imagined that qvc kept a big wearhouse of things so when you're ordering from qvc, it would come from qvc.

Re: Does QVC keep items in a warehouse?

PA Mom-mom — Sun, 15 Jan 2023 18:51:12 GMT

@Anduril They do keep some items in their distribution centers, but they don't stockpile items like Amazon. Last Christmas they lost their North Carolina distribution center to a fire, and it has yet to be rebuilt. I guess I would say that most items come from the vendors, but I have also received items shipped from their warehouses.

Re: Does QVC keep items in a warehouse?

Anduril — Sun, 15 Jan 2023 18:54:08 GMT

My wife ordered the appliance during the show and it was still on backordered.

Re: Does QVC keep items in a warehouse?

Kachina624 — Sun, 15 Jan 2023 18:56:58 GMT

I place many QVC orders and don't ever recall having failed to receive what I ordered. Yes, qvc does have warehouses, several of them, and most merchandise is shipped from them.

There are some items that are more expeditiously shipped by the vendor, usually food and heavier merchandise. Everyone is still having supply chain issues with goods coming from China where Covid is still raging. Sometimes manufacturers just can't deliver what they've promised because they don't have workers, raw materials, or transportation.

Re: Does QVC keep items in a warehouse?

Anduril — Sun, 15 Jan 2023 19:01:27 GMT

This is the first item she has ever ordered from qvc. She has tried to order a laptop from hsn last year and it was cancelled after three days. No reason given.

Re: Does QVC keep items in a warehouse?

Tommie1965 — Sun, 15 Jan 2023 19:13:45 GMT

I’m currently having a disappointing experience with “back order” myself now with the recent IHKWIP TSV. I ordered it during one of the on-air presentations in the middle of the TSV day and the color I chose was still in stock (or so they said). It spent a while in “preparing your order” and then moved to “back order”. I’m still hoping to get it, but not really banking on it

Re: Does QVC keep items in a warehouse?

millieshops — Sun, 15 Jan 2023 19:24:12 GMT

@Anduril Lots of times items come from their warehouses, and sometimes they come directly from the vendors. On this Forum you will often see reports from people who have encountered delays and cancellations.

I have not yet noticed any difference whether my order cpmes from a warehouse or a vendor's warehouse. I do know that just like lots of businesses, some products aren't available when we want them. That's certainly true locally.

I know when I tried to order major kitchen appliances locally, the salesman insisted I wait to make my selection until he could tell me exactly what was already available that fit my specifications because if it wasn't on his computer, it could be 6 months to never before I received anything including information!

Re: Does QVC keep items in a warehouse?

tiny 2 — Sun, 15 Jan 2023 20:16:04 GMT

@PA Mom-mom wrote:
@Anduril They do keep some items in their distribution centers, but they don't stockpile items like Amazon. Last Christmas they lost their North Carolina distribution center to a fire, and it has yet to be rebuilt. I guess I would say that most items come from the vendors, but I have also received items shipped from their warehouses.

@PA Mom-mom The NC warehouse is not going to be rebuilt. I do remember reading that they were building a new warehouse somewhere that would be air conditioned and much nicer.

Re: Does QVC keep items in a warehouse?

newjerseygirl — Sun, 15 Jan 2023 20:32:30 GMT

@Anduril FYI: Some info about QVC warehouse -

https://www.youtube.com/watch?v=egcC7VMlS9A

Re: Does QVC keep items in a warehouse?

depglass — Sun, 15 Jan 2023 20:54:30 GMT

We buy our appliances from a small local dealer. He is right up front about shipping delays in the various lines and categories. His showroom has been about wiped out for the past three years. I think stuff is sold before it is even uncrated.

Re: Does QVC keep items in a warehouse?

avid shopper — Mon, 16 Jan 2023 11:04:00 GMT

Years ago QVC had items they were presenting on air in their warehouse ready for shipment. They no longer do that. I guess it is not possible with the large volume they now sell, lol!

Re: Does QVC keep items in a warehouse?

catter70 — Mon, 16 Jan 2023 14:51:30 GMT

I live not too far from a QVC/HSN warehouse that is 1.7 mil. square feet.

Re: Does QVC keep items in a warehouse?

Anduril — Mon, 16 Jan 2023 18:47:07 GMT

What could explain an featured item ordered during a show being on backorder?