topic Re: Not a Happy Camper - Packing Slips, Return Labels in Q Talk

Not a Happy Camper - Packing Slips, Return Labels

Waterwoman — Thu, 05 Jan 2023 03:17:03 GMT

Sorry if this has been beat to death, but all the previous comments were really old. I won't be buying more items if QVC can't even bother with a packing slip & return label in the package.

I just spent time with C/S rep Jorge who documented my return information because there was no packing slip in my the bag of a Lori G. item that I can't believe is wearable by others. So I have to print out a return label, document my purchase and take it to the post office,, Yes I suppose I could pay full price for retuning Q's way - but maybe I can save a couple of dollars my way.

I understand they don't want you "returning your way", but no documentation at all is sent with the purchase?

I've been shopping as long a there has been a QVC - next time I see something I think I can't live without, I'll check out some of the other places I've seen mentioned,

Re: Not a Happy Camper - Packing Slips, Return Labels

Goldengate8361 — Thu, 05 Jan 2023 03:19:12 GMT

It is frustrating when a ticket isn't included, but Q isn't alone in doing this. It's a trend that many other companies are doing, too.

Re: Not a Happy Camper - Packing Slips, Return Labels

Waterwoman — Thu, 05 Jan 2023 03:25:04 GMT

Thanks, but I just got an email from C/S and the rep got it all wrong - now they have sent me a Return Label which negates the "my way" mailing. I just wanted the correct address to send it to -

back to the drawing board - might just toss the top from Lori in a trash bin - awful to be so ticked by a shopping channel -

sorry.not sorry.

Re: Not a Happy Camper - Packing Slips, Return Labels

Tori3569 — Thu, 05 Jan 2023 03:34:50 GMT

Here's the info I think you're looking for. It is under the returns link at the bottom of the homepage

Re: Not a Happy Camper - Packing Slips, Return Labels

Etoile308 — Thu, 05 Jan 2023 04:44:04 GMT

I must be the one confused.

So QVC is sending you a return label that will include the information you need on where to return it. What would preclude you from using that information and mailing it back using whatever method you want? They've provided the information. Use their label or create your own. (Though considering current shipping rates QVC may be the most economical.)

Re: Not a Happy Camper - Packing Slips, Return Labels

San Antonio Gal — Thu, 05 Jan 2023 07:07:29 GMT

@Waterwoman - Other retailers are doing this also. You won't get one from Target or Amazon either.

I think everyone should have a printer in the home so one can easily print a return label if one is needed.

You don't have to go to the Post Office. Go to USPS.com and sign up for your mail person to pick up your return during normal mail delivery. The mail person will come to your door.

Re: Not a Happy Camper - Packing Slips, Return Labels

Bhvbum — Thu, 05 Jan 2023 11:31:39 GMT

@Waterwoman wrote:
Sorry if this has been beat to death, but all the previous comments were really old. I won't be buying more items if QVC can't even bother with a packing slip & return label in the package.

.....
I've been shopping as long a there has been a QVC - next time I see something I think I can't live without, I'll check out some of the other places I've seen mentioned,

Packing slips are a COST THAT YOU ARE PAYING FOR. Buying, inventorying and printing a specific label in every shipment is expensive, especially one that ships 100% of their goods.

BUT HOW MANY PEOPLE ACTUALLY NEED TO RETURN AN ITEM?

Of that approx. 5-10% who need to return an item, how many don't have a printer, only about 2 to 3% which is very very small.

Every company is trying to stay competitive, it is very smart for QVC to do this.

Re: Not a Happy Camper - Packing Slips, Return Labels

They CallMe MRWILKES — Thu, 05 Jan 2023 11:46:03 GMT

The average return rate for retailers was almost 17% in 2021 according to the National Retail Federation.

I would think that QVC's return rate is much higher, purchases being exclusively on-line. The NRF reports that the on-line return rate is nearly 21%.

Re: Not a Happy Camper - Packing Slips, Return Labels

Snoopp — Thu, 05 Jan 2023 13:04:16 GMT

My two cents worth is that if a company makes returns a problem for me, I will most likely look elsewhere for what I want.

The best company for returns that I've dealt with is Zappos. They don't send the paperwork but their system is user friendly and they communicate with the customer along the way. Very smooth process and trustworthy.

Re: Not a Happy Camper - Packing Slips, Return Labels

CJC — Thu, 05 Jan 2023 13:29:26 GMT

@Snoopp wrote:
My two cents worth is that if a company makes returns a problem for me, I will most likely look elsewhere for what I want.

The best company for returns that I've dealt with is Zappos. They don't send the paperwork but their system is user friendly and they communicate with the customer along the way. Very smooth process and trustworthy.

Agree. I pretty much order online only from Amazon and Zappos because my refund is issued the minute my return is scanned at UPS or Kohls. Ordered a jacket from Lands End and 5 weeks later they had not yet issued my credit and no communication saying they had received my return. I had to call their CS, then they said oh yeah they got it and would issue my credit today. Unacceptable. Still order now and then from Q but never clothing or shoes. Risk of incorrect fit is too high. Sometimes order online from Target or Kohls, but easy returns because those stores are right around corner from me.

Re: Not a Happy Camper - Packing Slips, Return Labels

Another new name Sue — Thu, 05 Jan 2023 14:21:35 GMT

To me it's no big deal. Online access to purchases is very easy.

It saves tons of paper which would be thrown away too.

Re: Not a Happy Camper - Packing Slips, Return Labels

Bhvbum — Thu, 05 Jan 2023 14:36:53 GMT

@They CallMe MRWILKES wrote:
The average return rate for retailers was almost 17% in 2021 according to the National Retail Federation.

I would think that QVC's return rate is much higher, purchases being exclusively on-line. The NRF reports that the on-line return rate is nearly 21%.

Category Return Rates Return Rate (%)

Apparel	10.01%
‍Beauty	4.99%
Electronics	8.28%
Health and Wellness	4.20%
Jewelry	8.31%
‍Sports & Outdoors	6.10%

Here is what's really really concerning that is costing all of us: 41% of consumers say they’ve purchased multiple items with the intent to return some of them.

Re: Not a Happy Camper - Packing Slips, Return Labels

Mindy D — Thu, 05 Jan 2023 15:43:38 GMT

Will they mail you a return label if you don't have a printer?

Re: Not a Happy Camper - Packing Slips, Return Labels

mimomof4 — Thu, 05 Jan 2023 16:48:01 GMT

I'm still having a very hard time understanding why anyone is complaining about this. QVC was very unique in including the return packing slips - FOR YEARS.

There are many other companies which I order from that don't include a packing slip. This is nothing new, honestly for years these other companies (not just the A company). I NEVER complain about having to go to their website and simply clicking on the return button to print out a return slip.

Its not difficult people and anyone who gives the excuse what if I don't have a printer again you are a small minority making excuses.

Re: Not a Happy Camper - Packing Slips, Return Labels

Mindy D — Thu, 05 Jan 2023 17:19:44 GMT

@San Antonio Gal wrote:
@Waterwoman - Other retailers are doing this also. You won't get one from Target or Amazon either.

I think everyone should have a printer in the home so one can easily print a return label if one is needed.

You don't have to go to the Post Office. Go to USPS.com and sign up for your mail person to pick up your return during normal mail delivery. The mail person will come to your door.

@San Antonio Gal @If I do this, will QVC just charge me for the return when they receive it? Will the USPS person have a label to put on the package? Should I notify Customer Service beforehand?

I don't have a working printer. I was only printing once a year.

Re: Not a Happy Camper - Packing Slips, Return Labels

kaydee50 — Thu, 05 Jan 2023 17:50:12 GMT

With my last 2 QVC orders I have gotten packing slips and return labels and that's a good thing because I've returned both items!

I've also gotten return labels and packing slips from Blair and Land's End. I guess it's just a hit or miss thing with these retailers??!!

Re: Not a Happy Camper - Packing Slips, Return Labels

Teddixat — Sun, 08 Jan 2023 22:09:39 GMT

@kaydee50 I am hoping that Q has had so many complaints from customers about missing labels, they've decided it wasn't such a good idea after all. I have received quite a few items in the last 2 weeks and they all have included return labels. One was even a deeply discounted pair of Zuda joggers. Also to my shock and surprise, orders are shipping very fast and I am receiving them in less than 10 days. Sometimes I get an order in a couple of days.

Making progress!!!

Re: Not a Happy Camper - Packing Slips, Return Labels

gidgetgh — Sun, 08 Jan 2023 22:48:16 GMT

I must be in the minority. I bought a relatively inexpensive printer (I've always had one) and I use my printer a lot. Like quite a bit. I can't imagine being without a printer.

Re: Not a Happy Camper - Packing Slips, Return Labels

haddon9 — Sun, 08 Jan 2023 22:54:53 GMT

@Tori3569 wrote:
Here's the info I think you're looking for. It is under the returns link at the bottom of the homepage

Thanks! I have a jewelry item that I need to return.

Re: Not a Happy Camper - Packing Slips, Return Labels

Waterwoman — Mon, 09 Jan 2023 05:50:12 GMT

Thanks for your information. My irritation is that the C/S said they will do longer provide packing slips or return labels. Why should I have to use my printer/ink/paper to return something that was not as described?

Evidently, I haven't been clear in my comments - but thanks to all who took the time.