topic Re: 'quality assuarance' and Affinty rep sorely lacking in Q Talk

'quality assuarance' and Affinty rep sorely lacking

ellaphant — Sun, 25 Dec 2022 23:59:57 GMT

I had been eyeing J354025 in the citrine color- presented on air as a 'cognac' color - a beautiful golden brown color- but at just under $300 I passed. . On the last Gem day it was reduced to $179 and even though I saw several reviews that said the color was not as presented I purchased the bracelet. I should have listened to the reviews as the color was nothing like the bracelet shown on air. It was a lackluster citine that barely sparkled. I sent a message to Michelle Lau, the Affinity rep and told her the bracelt I received was not close to the color of the bracelet on air. She replied 'I'm sorry you are disappointed."

I have scaled way back in my Q purchasing as the clothing at the Q is no longer appealing to me and I find better prices on other items elsewhere. Another extremely poor Q shopping experience- terrible misrepresenting what you are selling.

Re: 'quality assuarance' and Affinty rep sorely lacking

THETOT — Mon, 26 Dec 2022 01:08:24 GMT

Michele is an employee of QVC and has no say in the quality of any jewelry item.

Re: 'quality assuarance' and Affinty rep sorely lacking

Kachina624 — Mon, 26 Dec 2022 01:15:55 GMT

@THETOT wrote:
Michele is an employee of QVC and has no say in the quality of any jewelry item.

@ellaphant QVC has a department called Customer Service, which is where you should have taken your complaint. What did you expect Michelle Lau to say? You can of course return the bracelet.

Re: 'quality assuarance' and Affinty rep sorely lacking

ellaphant — Mon, 26 Dec 2022 01:52:24 GMT

@THETOT wrote:
Michele is an employee of QVC and has no say in the quality of any jewelry item.

She reps the AFFINITY brand of diamonds and gemstones. I'd think shed like to know that customers are not receiving what she's selling/repping.

Yes, I contacted CS and got a full refund.

Cheap tactics.

Re: 'quality assuarance' and Affinty rep sorely lacking

ellaphant — Mon, 26 Dec 2022 01:54:01 GMT

@Kachina624 wrote:

@THETOT wrote:
Michele is an employee of QVC and has no say in the quality of any jewelry item.
@ellaphant QVC has a department called Customer Service, which is where you should have taken your complaint. What did you expect Michelle Lau to say? You can of course return the bracelet.

Yes, Ms. Know it all, of course I contacted CS.

Re: 'quality assuarance' and Affinty rep sorely lacking

manny2 — Mon, 26 Dec 2022 01:59:08 GMT

@ellaphant wrote:
I had been eyeing J354025 in the citrine color- presented on air as a 'cognac' color - a beautiful golden brown color- but at just under $300 I passed. . On the last Gem day it was reduced to $179 and even though I saw several reviews that said the color was not as presented I purchased the bracelet. I should have listened to the reviews as the color was nothing like the bracelet shown on air. It was a lackluster citine that barely sparkled. I sent a message to Michelle Lau, the Affinity rep and told her the bracelt I received was not close to the color of the bracelet on air. She replied 'I'm sorry you are disappointed."
I have scaled way back in my Q purchasing as the clothing at the Q is no longer appealing to me and I find better prices on other items elsewhere. Another extremely poor Q shopping experience- terrible misrepresenting what you are selling.

You did the right thing letting her know. @ellaphant She is the rep, and she should know what people are experiencing when they order. I would think she would bring it to the attention of the powers that be.

Let QVC know as well.

Re: 'quality assuarance' and Affinty rep sorely lacking

colleena — Mon, 26 Dec 2022 02:17:45 GMT

@ellaphant Sorry for your frustration w/this purchase; I wouldn't b happy either.

Not w/jewelry but w/other items shown on the Q I think it's the lighting that is sometimes deceptive as what I see/am shown is not the same as what I receive.

Re: 'quality assuarance' and Affinty rep sorely lacking

Desertdi — Mon, 26 Dec 2022 12:34:57 GMT

Re: 'quality assuarance' and Affinty rep sorely lacking

jackthebear — Mon, 26 Dec 2022 12:44:40 GMT

@ellaphant wrote:
I had been eyeing J354025 in the citrine color- presented on air as a 'cognac' color - a beautiful golden brown color- but at just under $300 I passed. . On the last Gem day it was reduced to $179 and even though I saw several reviews that said the color was not as presented I purchased the bracelet. I should have listened to the reviews as the color was nothing like the bracelet shown on air. It was a lackluster citine that barely sparkled. I sent a message to Michelle Lau, the Affinity rep and told her the bracelt I received was not close to the color of the bracelet on air. She replied 'I'm sorry you are disappointed."
I have scaled way back in my Q purchasing as the clothing at the Q is no longer appealing to me and I find better prices on other items elsewhere. Another extremely poor Q shopping experience- terrible misrepresenting what you are selling.

she is just a product rep for the company, not sure what else she can say.
I think buying gemstones on TV is a gamble you just don't know what you will .

Re: 'quality assuarance' and Affinty rep sorely lacking

jackthebear — Mon, 26 Dec 2022 12:45:54 GMT

@Desertdi wrote:

doesn't look like citrine which I think is more yellows, this looks like brown topaz

Re: 'quality assuarance' and Affinty rep sorely lacking

layla2450 — Mon, 26 Dec 2022 15:16:27 GMT

I ONLY buy jewelry from a REPUTABLE jewelry store where I can SEE what I'm buying. OBVIOUSLY, it's NOT a GOOD odea to buy jewelry from a shopping channel. Affinity jewelry is OVERPRICED and NOT high quality.

Re: 'quality assuarance' and Affinty rep sorely lacking

rms1954 — Mon, 26 Dec 2022 18:25:32 GMT

I would not have purchased after reading those reviews. If you take the chance and you're not happy with it, then I would not blame the vendor. You read reviews and ordered despite what they said so it's on you for making the choice.

Re: 'quality assuarance' and Affinty rep sorely lacking

Reever — Mon, 26 Dec 2022 18:34:53 GMT

The Affinity line went downhill after Michael left. It is overpriced.

Re: 'quality assuarance' and Affinty rep sorely lacking

ellaphant — Mon, 26 Dec 2022 20:00:21 GMT

@rms1954 wrote:
I would not have purchased after reading those reviews. If you take the chance and you're not happy with it, then I would not blame the vendor. You read reviews and ordered despite what they said so it's on you for making the choice.

You are wrong and you are judgemental. I hoped the negative reviews were not the norm. The bracelet was presented again showing a rich golden brown color. My bracelet didn't come close to that color. QVC and the vendor ( " quality assurance" ??) are completely at fault misrepresenting what they are selling. If they don't know the quality of their inventory, then don't have that the first selling point in your brand name.

Re: 'quality assuarance' and Affinty rep sorely lacking

ellaphant — Mon, 26 Dec 2022 20:02:38 GMT

@jackthebear wrote:
@Desertdi wrote:
doesn't look like citrine which I think is more yellows, this looks like brown topaz

That is indeed the color of the bracelet presented on air. It was routinely described as a rich, golden cognac color which I love. Not close to the dull citrine I received.

Re: 'quality assuarance' and Affinty rep sorely lacking

Kachina624 — Mon, 26 Dec 2022 21:41:36 GMT

@ellaphant If you want consistency and guaranteed color, buy a manufactured product like a yellow CZ made in a factory, all exactly alike. There's a natural variation in gemstones and citrine can be any shade of yellow. Naturally, they're going to pick the prettiest of thousands to be on-air samples. What would you do if you were selling on TV?

I have returned dozens of Jay King's opaque gemstones for the same reason. The only reason Sleeping Beauty turquoise was so popular with TV sales was its color consistency. It's otherwise very poor quality but nobody returned it because what they got looked like what they saw on TV.

Re: 'quality assuarance' and Affinty rep sorely lacking

faeriemoon — Mon, 26 Dec 2022 23:07:14 GMT

I have always thought that Affinity was priced high for the quality of the diamonds. I'm not sure why they tout the mediocre color and clarity. Not to mention the Q's amazing ability to carve into the metal to make it as lightweight as humanly possible. The pieces are never worth their price.

Re: 'quality assuarance' and Affinty rep sorely lacking

rms1954 — Tue, 27 Dec 2022 04:25:10 GMT

@ellaphant wrote:
@rms1954 wrote:
I would not have purchased after reading those reviews. If you take the chance and you're not happy with it, then I would not blame the vendor. You read reviews and ordered despite what they said so it's on you for making the choice.
You are wrong and you are judgemental. I hoped the negative reviews were not the norm. The bracelet was presented again showing a rich golden brown color. My bracelet didn't come close to that color. QVC and the vendor ( " quality assurance" ??) are completely at fault misrepresenting what they are selling. If they don't know the quality of their inventory, then don't have that the first selling point in your brand name.

Well we probably have all been guilty of that now and then.

Re: 'quality assuarance' and Affinty rep sorely lacking

ellaphant — Tue, 27 Dec 2022 22:41:54 GMT

@Kachina624 wrote:
@ellaphant If you want consistency and guaranteed color, buy a manufactured product like a yellow CZ made in a factory, all exactly alike. There's a natural variation in gemstones and citrine can be any shade of yellow. Naturally, they're going to pick the prettiest of thousands to be on-air samples. What would you do if you were selling on TV?

I have returned dozens of Jay King's opaque gemstones for the same reason. The only reason Sleeping Beauty turquoise was so popular with TV sales was its color consistency. It's otherwise very poor quality but nobody returned it because what they got looked like what they saw on TV.

I bought a LOT of gemstone jewelry back in the day. Never had a problem. This was an oversized 18 CT tennis bracelet. Color wasn't even close...QVC should stop blabbing

about quality assurance and matching gemstone color.

Michelle Lau should pay attention to the complaints on this bracelet

and have inventory checked - yeah, right.

Re: 'quality assuarance' and Affinty rep sorely lacking

CalminHeart — Fri, 06 Jan 2023 13:23:25 GMT

20 years ago, Affinity was a half decent diamond. Not anymore. You can easily see the cloudiness on tv and online. Better diamonds in gold can be found elsewhere for lower prices.

I can spot CZ a mile away.

For me, I love moissanite. A couple of my pieces are 20+ years old and still sparkle and shine like new.