topic Re: Shipping in Q Talk

Shipping

eliadis — Mon, 30 May 2022 02:29:14 GMT

Shipping is just horrible.....I've been waiting for over 2 weeks for Orders & just requested Replacement Orders on some & Refunds on other Orders because the items are no longer available...which I really would have liked to gotten! This is happening more frequently and now I know why people are just done with QVC! More frustrating my Orders say Shipped but Delayed?? But yet when I Order from HSN never a problem & receive my Orders with in days! Very frustrated long time Customer (30 yrs) but not for long!

Re: Shipping

Foxxee — Mon, 30 May 2022 03:40:23 GMT

Shipping is horrible when the third party shipper, Newgistics, is used with UPS and USPS.

I don't know if that's your case. Look for "Shipping Partner" on your notification. It looks like it might be UPS, but it's not.

Re: Shipping

Kachina624 — Mon, 30 May 2022 03:53:33 GMT

My orders ship from QVC very fast, then they hit a UPS hub where Newgistics scans them over and over, say they send them to the USPS but they lie and scan them some more. It has taken up to 10 to 12 days to get my packages. This occurs with other retailers too. They all eventually arrive but sometimes the waiting is painful. Requesting refunds/replace events will only cause you to have to return merchandise.

Re: Shipping

Spacrazy — Mon, 30 May 2022 04:05:41 GMT

Sounds like a White House problem to me. I'm surprised we get what we can get. If you can drive a truck I hear it's easy to get hired right now. Of course much more can go into this but we know them all and still CHOOSE to order. ??? hmmmmm ???

Re: Shipping

Roscoe the Rascal — Mon, 30 May 2022 11:17:26 GMT

@Spacrazy wrote:
Sounds like a White House problem to me. I'm surprised we get what we can get. If you can drive a truck I hear it's easy to get hired right now. Of course much more can go into this but we know them all and still CHOOSE to order. ??? hmmmmm ???

Oh please, spare me.

Re: Shipping

Kachina624 — Mon, 30 May 2022 16:50:35 GMT

it's

@Spacrazy wrote:
Sounds like a White House problem to me. I'm surprised we get what we can get. If you can drive a truck I hear it's easy to get hired right now. Of course much more can go into this but we know them all and still CHOOSE to order. ??? hmmmmm ???

@Spacrazy White House has absolutely nothing to do with it. Do your research.

Re: Shipping

misschristy — Wed, 01 Jun 2022 14:43:15 GMT

I’m really tired of the returns. I just had a choice of 6 methods to return a book to Amazon. It was great. UPS is right near me and I chose to put it online and show UPS the scan symbol. They would package it for me. For free!!!!

Re: Shipping

MrsWatt — Sun, 12 Jun 2022 02:55:46 GMT

Ordered on 6/4 and 6/5 and status is still PREPARING YOUR ORDER. I haven't ordered in a long time and had no idea the shipping times were so long. So disappointed that my items may not arrive in time for Father's Day. I won't be ordering again.

Re: Shipping

Derwin28 — Sun, 12 Jun 2022 18:50:28 GMT

What I'm finding frustrating is the Order Status section of my account is not reflecting what's actually happening as it relates to shipping, delivery and returns. For instance, I have received three items over the past couple weeks that still show as "preparing your order" in Order Status. Also, confirmation of deliveries and returns on my Order Status page is behind in updating, inconsistent or nonexistent.

Re: Shipping

Tre72 — Fri, 11 Nov 2022 13:42:51 GMT

I’ve been waiting for a month now for one item.

Re: Shipping

DrakesMomma — Fri, 11 Nov 2022 13:56:46 GMT

Things I have ordered seem to process and leave QVC in a timely manner but, man, after that things are placed on the backs of snails to be delivered to me.

Re: Shipping

silkyk — Fri, 11 Nov 2022 17:43:59 GMT

My order which took over a week to ship out has been sitting in the Post Office one mile from my house for 4 days now and still not "out for delivery" so probably not for another 2 days. What has happened to Q shipping and our Postal service? I am begining to not expect any packages from Q for 3-4 weeks.

Re: Shipping

elated — Fri, 11 Nov 2022 17:57:07 GMT

I have one order that I placed on 10/28 and it is somewhere in space. The last note was that it was delayed and they are adjusting on 11/4. Still no resolution. I called the Q for a replacement and it is still in process. I have another order that I placed on 11/6 and is still in process. It is very sad that their shipping stays in process for over a week or more. No wonder people are finding other places to shop. The hoildays are near and this spells disaster for the customer.

Re: Shipping

author57 — Sun, 20 Nov 2022 22:23:07 GMT

Don't know if anyone has noticed, but shipping costs are no longer $3.50 for many clothing items. I bought an Issac Mizrahi shirt the other day and the shipping cost was $5.50 - which I didn't notice until I sent the shirt back for a larger size (it ran really small). A LOGO jean jacket ordered on Monday was $7.59. If this is going to be the new rule, I'm shopping elsewhere. I love some of the lines here, but they're getting more and more expensive, more cheaply made and the shipping costs are outrageous - plus the time it takes to receive the item and to get a refund if you return it.

There is a way around the issue of the returns, however. You can send multiple items back in one box for just the $6.95 return price (use just one label) and get your refund that same day. Once you see the postal service has a tracking number for your package in its system (usually within an hour or two after it's picked up or dropped off at the post office), call CS, give them the order numbers of the items in the box with that tracking number, and your refund shows up the same day or the next day. It's a pain to do if you've sent back 10 items in one box, but you don't have to wait up to 60 days to get a refund back to your credit card.

Re: Shipping

Othereeeen — Sun, 20 Nov 2022 22:27:53 GMT

@Spacrazy

The White House is in charge of QVC shipping?

Re: Shipping

cincyshopper — Mon, 05 Dec 2022 15:08:36 GMT

I have been a QVC shopper since 1989 and have purchased products across every category; spending - well, I hate to even think about how much. I have NEVER seen shipping as bad as it is this year. I've been trying to get an update on a coat I ordered 28 days ago and still have no idea when to expect to receive it. By the time it arrives, there won't be a lot of retail alternatives if it doesn't fit, etc. Customer service just says - keep checking back. QVC has been doing fulfillment for a very long time. What is it that they can't get right that other companies such as Amazon can. I don't want to hear it's the vendor they're using. QVC enters the partnership and they should have assurances with that vendor regarding delivery. What is further enraging is that the coat I bought 28 days ago on TSV (I would think they would have to have the quantities for a TSV) is still being actively sold on various programs and on the website. This is maddening!

Re: Shipping

Gkhm — Tue, 06 Dec 2022 16:17:07 GMT

I ordered an item(11/26) that came to my town(11/30) and then they sent it back the next day 30 miles away to another town and two days later they said that shipping was delayed (12/2) and now on 6 December, they have not changed a word.
Yes, indeed, their shipping is a giant mess!!!