topic Re: Item still in process…delayed why?? in Q Talk

Item still in process…delayed why??

Kitty Galore — Tue, 15 Nov 2022 13:06:20 GMT

have an item starting out "preparing your order", couple days later" in process ", but the clincher is I CAN still cancel , which I know from experience with other items I sometimes can't even cancel within an hour , which makes me crazy !!!! I feel the item will go into Backorder as when I ordered I wanted 2 actually, it stated only 1 was available and was put in my cart . So thinking that 1 wasn't really available after all 🤨. If that's the case I wish they would just let me know it's been 5 days now .

Re: Item still in process…delayed why??

CalminHeart — Tue, 15 Nov 2022 13:33:39 GMT

Sadly, 5 days is is like 1 day for Q. So many things are shipped directly from vendors and that adds more time.

I've never seen another retailer so slow. Returns will be slow for months now....they'll use Christmas as an excuse even in March.

I've always wondered what Q pays the people who process shipments and returns. I doubt it's a living wage.

I ran a huge corporate mail dept for a few years and know the pay the lousy there. Fighting for better pay was a fulltime job itself.

When something goes wrong they always blame the low paid employees and make excuses. They never think of staffing levels, workload, salary, efficiency improvements, benefits,etc. They think ordering a few pizzas is motivating....not.

Re: Item still in process…delayed why??

kaydee50 — Tue, 15 Nov 2022 13:44:20 GMT

The good or bad aspects of a company always start at the top. QVC is in desperate need of new top managment.

Re: Item still in process…delayed why??

RespectLife — Tue, 15 Nov 2022 14:01:38 GMT

Returns do NOT have to be slow if you use the EZ Returns method.

Credits in a couple days, so I don't care how long it takes to crawl back.

Re: Item still in process…delayed why??

Nataliesgramma — Tue, 15 Nov 2022 15:19:56 GMT

I have an "as is" order I placed on 10/25 that bounces back and forth from "in process' to "preparing your order".

I am waiting to see how long this will go on....LOL

Re: Item still in process…delayed why??

Kitty Galore — Tue, 15 Nov 2022 15:40:00 GMT

I guess it's because I can still cancel which does not usually happen at least that's what I've found on my orders . If I don't cancel within an hour most of the time or even sooner it states can't be cancelled !

Re: Item still in process…delayed why??

10000thnickname — Tue, 15 Nov 2022 15:48:35 GMT

I have orders sitting for weeks now and unable to cancel. When I contact CC, they say the item can't be cancelled. That is deceit.. If they have not shipped, THEY ARE STILL THERE AND CAN BE STOPPED! Computers are used to process these items. Mark it as canelled and it won't progress to be sent! I have shopped here for 3 decades and spend thousands annually. The ordering/shipping issues have gotten MUCH worse in the past year.
So when these items are resolved, I'm done.
I have decided to take a few items up with my credit card provider. These items have not been delivered but "Cannot be cancelled". So when it comes through I will ask Visa to reject payment back due to deceiving business practice.
An asterisk saying delivery is an estimate, is not a valid cover for outright deceit. And I noted that the delivery date was altered on 2 items to future dates from past dates.

I am sick of it. I don't see any way that a company can survive providing this kind of service.

I'm immunocompromised so this was a convenient way to shop. But when you cannot depend on receiving what you order, what's the point?

I have no complaints about the tv folks, the programs or the items. My complaint is placed right at the feet of management in deceiving business practice in delivery of products.

Delivery problems or slowdowns happen. Here's how to resolve that.

Send an email.
YOUR ORDER ##### has been delayed. Please respond yes to wait or no to cancel.

See? That is an honest business practice.

Re: Item still in process…delayed why??

Sooner — Tue, 15 Nov 2022 18:06:25 GMT

Years ago you could take it to the bank when you ordered something from QVC. It was a good product, shipped quickly, billed correctly, and taken back if necessary without issues.

Today I am very leery of buying from QVC for a number of reasons: shoddy products; incorrect information too many times; product is not shipped when promised and you can't cancel; and in general some shady practices and promotions on their part.

I will order, but only under certain circumstances, and it is not a go-to site for me.

Re: Item still in process…delayed why??

10000thnickname — Thu, 17 Nov 2022 12:22:11 GMT

@Sooner You have it exactly right. I am a QVC "LIFER". A year or so ago I started getting disgusted with the errors etc. But now I feel like they have been deceitful in their information. I also feel they intentionally ignore requests to cancel. Their order and delivery information is not accurate. Not only do they make promises on air that can't be fulfilled, but they allow vendors to do the same.
I can do business with a company that makes mistakes. I will not do business with a company that is deceitful and makes claims that are untrue. I draw the line at outright lying.
So, after decades of shopping here, spending thousands annually, as I am homebound due to illness, I'm done.
I have two orders (That I cancelled!!!) coming still. That's it.
I'm disappointed that QVC has chosen this route...for me, for other shoppers who once trusted them, and for their loyal employees.
When we can no longer trust a company, why would support them?

Re: Item still in process…delayed why??

Sooner — Thu, 17 Nov 2022 13:45:10 GMT

@10000thnickname wrote:
@Sooner You have it exactly right. I am a QVC "LIFER". A year or so ago I started getting disgusted with the errors etc. But now I feel like they have been deceitful in their information. I also feel they intentionally ignore requests to cancel. Their order and delivery information is not accurate. Not only do they make promises on air that can't be fulfilled, but they allow vendors to do the same.
I can do business with a company that makes mistakes. I will not do business with a company that is deceitful and makes claims that are untrue. I draw the line at outright lying.
So, after decades of shopping here, spending thousands annually, as I am homebound due to illness, I'm done.
I have two orders (That I cancelled!!!) coming still. That's it.
I'm disappointed that QVC has chosen this route...for me, for other shoppers who once trusted them, and for their loyal employees.
When we can no longer trust a company, why would support them?

@10000thnickname I so agree! I ordered a Le Creuset TSV three weeks before they shipped it and tried from day 1 to cancel because of something I found out about it that they ignored.

It was shipped and now is on it's way. I tried and tried to cancel. My husband worked it IT for 40 years so no don't tell me the computer cant. The company WON'T cancel after you order. Period.

I could understand if it was shipped out in a couple days, but shipped out THREE weeks later and you can't cancel from the first day?

Re: Item still in process…delayed why??

Sooner — Thu, 17 Nov 2022 13:49:46 GMT

@10000thnickname I will add I now think of QVC as a liquidation site than a "shopping" place. It's a clearance site for outdated, special limited production stuff that didn't sell elsewhere, etc.

I wonder if their Le Creuset "special to them" items are things not selling elsewhere in the world that they put on a boat to here and clearance.

My French made baker is shipping from California--which makes me wonder.

Re: Item still in process…delayed why??

Kindaglitzy — Thu, 17 Nov 2022 14:37:00 GMT

For the second time I’ve been having a problem with “girl with curves” tee shirts. First time I ordered them months ago they kept bouncing from in process to back order, finally Q canceled the order. Weeks ago they showed up again as available so I ordered again, same problem bouncing from in process to back order. Currently in process, but plan to cancel when/if goes to back order again. Have to say I do wonder why they made the item available the second time when they had to know it was not available to ship. Another item, a handbag, that has been on clearance price popped up in a color I like, so ordered and same thing kept going from in process to back order. I canceled it. If we want to shop here, have to stay alert regarding pricing games as well as the problem stated above.

Re: Item still in process…delayed why??

10000thnickname — Fri, 18 Nov 2022 13:19:41 GMT

Exactly right. I cancelled an order from Corky's. Then I emailed Corky's.
Corky's did NOT get the cancellation so they sent it!!!
In other words, some one is being deceitful. Either QVC never cancelled the order with Corky's or Corky's ignored the cancellation. I suspect the first one.
We know this is all computerized. One click and an item disappears....it's cancelled.
We know that. We aren't stupid.

It was delivered last night. I told the UPS guy what happened and he said he heard a similar story over and over regarding QVC.

I had surgery and can't lift the Corky's order or the other order i cancelled and received anyhow. So they will go to waste.
Those are my last things I'll ever order from here.
I am waiting for a top I ordered 11/7. It has "met an enexpected delay" between UPS and USPS at a go-between that holds items until they have enough to make it profitable to deliver them.
I am also filing a complaint with the BBB. It may not make a difference but it will to me.

Re: Item still in process…delayed why??

10000thnickname — Fri, 18 Nov 2022 13:23:45 GMT

Yes. Try to find the model number on certain items so you can do a price comparison. Ask that question on the dot com.No answer.

That's because the model is not the current version. This is common with electronics.
I did this with so many electronic items so I could check the price. I found the item to be an older version.
Buyer beware.

Re: Item still in process…delayed why??

irbrenda — Fri, 18 Nov 2022 15:17:38 GMT

I ordered something and cancelled it within 1 minute. I realized I shipped it to the wrong address. I then reordered it correctly. That first order was finally marked CANCELLED. And I have been watching my account for days.. My corrected order just sat for days saying "In Processing". During the night, I checked and now both orders were marked SHIPPED, the right one and the cancelled order. I called them today and said this is on you. I am NOT paying for a cancelled order. And I am contacting my bank. The first rep I spoke to was nasty and gave me a snippy answer. I hung up and spoke to another rep who said, "I see we made a mistake. You are still being charged for the cancelled item. When it arrives, call us to have it sent back and then we will credit your account." I said I am not paying double for something I only expected to pay one time for. I said I refuse to pay for something cancelled. This is on you and I'm calling my bank.

Re: Item still in process…delayed why??

10000thnickname — Fri, 18 Nov 2022 20:33:25 GMT

I got a rude person too...and she told me it took 72 hours to cancel an item so if a label was printed for shipping withint 72 hours after I cancelled it wouldn't be cancelled.
I am contacting my credit card company.
I am also ending a 3 decade long relationship with QVC.
No way does a computer operated system take 72 hours to cancel an item but one second to order it. Outright deceit.

Re: Item still in process…delayed why??

irbrenda — Sat, 19 Nov 2022 02:08:19 GMT

I cancelled my order with ONE minute! Then I got the email that it was successfully cancelled. I reordered the item correctly again....big mistake. After 5 days, now they both became active and have shipped. So, I called just before and the person I spoke might have been the rudest of all and said basically, "Do whatever you want. I can't help you." I said, "You should not be in customer service and I am calling Chase Bank and starting a dispute. Why should I be charged for a cancelled item that sat cancelled for the past 5 days and then YOU decided to ship it!" He said, "I can't help you. Do whatever you want. Sue us!" I cursed and slammed the phone. I wish i had his name. Wow. I will NEVER shop here again. EVER. I'm done.

Re: Item still in process…delayed why??

Nataliesgramma — Sat, 19 Nov 2022 16:17:25 GMT

I was able to cancel my Amazon order a day after I ordered it....

I went to check to see how many AA batteries were in the pack I ordered and realized that I had ordered AAA!!!! I was able to cancel them and STILL got my AA the next day.....

Re: Item still in process…delayed why??

Chatyone 2 — Sun, 20 Nov 2022 01:59:24 GMT

I have one also that shows it came to my post office but it says its delayed and they are readjusting. but what? Also on the returns, they are not giving return labels anymore what a mess if you do not have a printer I emailed the new QVC easy returns not good it takes days to get a response and when I finally got one they were crediting an item I did not purchase I had to go and point that one out and it took from Nov 7 until Nov 17th to see the credit .they put through the credit but they keep saying to return the items I keep telling them I do not have a printer they don't get it I ask for a return label to be mailed to me I finally called QVC and went thru all the emails that made no sense and then I got some action I think I hope..

Re: Item still in process…delayed why??

irbrenda — Sun, 20 Nov 2022 14:10:51 GMT

Insane no return label. I just got charged for a cancelled item that was cancelled for 5 days and they suddenly decided to ship it.

They should do like Amazon does now.......issue a QR Code that you show on your cell phone, to the UPS office and they print the label. You just have to package your item.