topic Re: Web site issues in Q Talk

Web site issues

Mom2Dogs — Sat, 05 Nov 2022 14:48:57 GMT

I tried to view what was shown from midnight last night thru am style this morning 11.5.22.

There is one item showing - the TSV - that was displayed all night long and then AM style items cannot be loaded!

I am sure there is one more than 1 item shown all night long and then AM Style items unavilable....not a good sign for up coming holiday sales.

Re: Web site issues

jlynn14 — Sat, 05 Nov 2022 14:59:43 GMT

I am unable to get to my wish list or add any items to my cart.

This seems to happen whenever they have a free shipping day.

I can order on my phone, though.

Re: Web site issues

geezerette — Sat, 05 Nov 2022 14:56:37 GMT

I can see all the items presented in those shows.

Re: Web site issues

AnimalMom — Sat, 05 Nov 2022 15:00:14 GMT

I can't see my wish list or saved items.

Re: Web site issues

Kachina624 — Sat, 05 Nov 2022 15:34:05 GMT

@Mom2Dogs @jlynn14 Try downloading and temporarily using a different browser whenever you're unable to access anything on QVC.

Re: Web site issues

stevieb — Sat, 05 Nov 2022 15:39:36 GMT

You really have to wonder what it's going to take for highly compensated executives to finally realize that fielding an inadequate website is just plain bad business and is unnecessary, given today's technology. They keep tweaking their website, adding features and trying to expand their range of platforms but FUNCTIONALITY NEVER IMPROVES. It is truly ridiculous. WIsh list is hit or miss (mostly miss) and many product pages won't load (we're sorry) and yes, you should be sorry. Fortunately, I found some of the things I would have bought here over on Amazon (and elsewhere) for less, always free shipping and with a website that actually worked first time. Get it together Qurate. You clearly have your band of loyal shoppers but some of us are fed up with your refusal to address customer service issues.

Re: Web site issues

50Mickey — Sat, 05 Nov 2022 15:42:51 GMT

Try going to My Account, when that screen come up on the right side under RESOURCES Wish List comes up. When I click on that my Wish List comes up.

Re: Web site issues

Foxxee — Sat, 05 Nov 2022 16:42:25 GMT

Also, Wish List isn't working again as usual on free shipping days. I'm beginning to think it is intentional.

Yes, it looks like QVC's antiquated computer system continues to add to it's woes by blocking shoppers from buying off their Wish Lists. Unbelievable!!

Re: Web site issues

aroc3435 — Sat, 05 Nov 2022 17:01:14 GMT

@50Mickey

Thank you for the suggestion. Unfortunately the alternative path you suggested, which I followed, still led me to the same canned "unavailable" scenario which I encountered via my normal access route.

@stevieb is correct. When they have greater website or phone lines volume--without faail--their system malfunctions. One of the hosts on air this morning said that this weekend special 45 hours live is bigger for them than Black Friday, so why can't management anticipate this and fix it ahead of time?

Answer is they have an antiquated website and an outside--overseas--contracted Information Technnology team, which just keeps "patching" and "quick fixing" things on it, which results in another section/function of the website going bonkers.

JUST SO IRKSOME that QVC management--the top echelon--keeps sitting on its hands.

Why deliberately frustrate long-time (and the as yet innocent-to-the-glitch-filled-ways-of-QVC) new customers this way?

Best wishes to all for a lovely weekend.

Good luck if you try to shop that you can wend your way through the Q's pitfalls successfully.

I managed to despite no access to my wish list and purchased two items that I watched being presented on air earlier in the morning and two from today's lunchtime specials. So I got reduced prices and free shipping after surviving running the QVC obstacle course.

aroc3435

Washington, DC

Re: Web site issues

KathyM23 — Sat, 05 Nov 2022 17:28:30 GMT

Alny complaints i have made on this board have been about the website. I still think QVC bids the contract and selects the lowest bidder. You get what you pay for, cheapest provider, cheap functioning.

I still can see My Wish List and all items presented so I better hurry up and decide what I want DH to buy me for Christmas from my wish list.

Re: Web site issues

stevieb — Sat, 05 Nov 2022 17:59:03 GMT

Oh, and as others have mentioned, notifications aren't working either. You can see them pop up but there is no list. Vintage Quarate IT.

Re: Web site issues

icezeus — Sun, 06 Nov 2022 03:12:52 GMT

I have had the notifications issues, but it has been fixed.

I placed an order earlier today, that I still have not received a confirmation e-mail for, nor is it showing in my order history.

I have had this happened twice before, and in those two cases the order showed up the next day. Meaning I received an e-mail confirmation and it was showing in my order history.

My life will go on, but it makes you wonder about their website.

Re: Web site issues

BalletBabe — Sun, 06 Nov 2022 05:14:55 GMT

@stevieb wrote:
You really have to wonder what it's going to take for highly compensated executives to finally realize that fielding an inadequate website is just plain bad business and is unnecessary, given today's technology. They keep tweaking their website, adding features and trying to expand their range of platforms but FUNCTIONALITY NEVER IMPROVES. It is truly ridiculous. WIsh list is hit or miss (mostly miss) and many product pages won't load (we're sorry) and yes, you should be sorry. Fortunately, I found some of the things I would have bought here over on Amazon (and elsewhere) for less, always free shipping and with a website that actually worked first time. Get it together Qurate. You clearly have your band of loyal shoppers but some of us are fed up with your refusal to address customer service issues.

@stevieb I bought tons of stuff from Amazon since they want to give free shipping to NEW people. We have put up with a lot. We deserve a website that works.