topic Re: Return question in Q Talk

Return question

Lovevienna — Thu, 03 Nov 2022 06:21:00 GMT

I don’t normally return much to QVC but my last order which was Clark TSV did not fit well. Therefore I decided to return it. I used their return label. They charged me about $12.00 for this return. This doesn’t sound right! Your thoughts? Is this normal?

Re: Return question

mizree — Thu, 03 Nov 2022 06:47:52 GMT

return label is 6.95 + original shipping for shoes is 5.50

Re: Return question

phoenixbrd — Thu, 03 Nov 2022 08:52:48 GMT

My thoughts: buy shoes where the shipping is free and offers free returns.

Re: Return question

Roscoe the Rascal — Thu, 03 Nov 2022 09:56:40 GMT

Sounds like an overcharge. I thought it was the price of the return label always. I mostly do exchanges.

Exchanges take forever and waiting on two now. By the time they process what size I need will be gone.

I have done a lot less Q shopping this holiday season compared to last year.

Re: Return question

RespectLife — Thu, 03 Nov 2022 12:30:32 GMT

I don't think it is an overcharge and agree with @mizree math.

Refunds do not take forever IF you use the EZ return shipment.

Credits in a couple days.....exchanges sent out in a couple days.

Need to use the system!!!!

Re: Return question

1OldBroad — Thu, 03 Nov 2022 12:47:57 GMT

You get a full refund if product received is damaged, defective, or wrong item sent (size, color. etc.). Also, I learned that if you send something back for an exchange and the item is no longer in stock, return postage still charged. Only if an actual exchance can be made, no return S&H charged. I learned hard way to be very careful what I buy.

Re: Return question

skatting44 — Thu, 03 Nov 2022 14:23:31 GMT

@1OldBroad

Yea, the Hosts never tell you that if the Returns dept does not do an exchange , even when it looks an item is in stock , you are charged return shipping on exchanges. So, it's bunk what the Hosts say on air

Re: Return question

SeaMaiden — Thu, 03 Nov 2022 14:29:14 GMT

@phoenixbrd wrote:
My thoughts: buy shoes where the shipping is free and offers free returns.

I only buy online shoes at Zappos... free returns for a year....

Re: Return question

yamma024 — Thu, 03 Nov 2022 14:30:49 GMT

The hosts never complete the sentence. If you don't like it send it back and we will refund your money. They should add, minus the shipping and return shipping. They want you to forget about that!

Re: Return question

DJs mom — Thu, 03 Nov 2022 15:19:22 GMT

@1OldBroad @skatting44 if you send an item back for exchange and the item is no longer in stock, you should not be charged return postage. You are due a full refund - as if the order never happened. If you do not get a full refund contact CS and they will refund the shipping charges.

Re: Return question

charsha — Thu, 03 Nov 2022 15:29:54 GMT

If you use the return shipping label, you of course have to pay the $6.95 and yes, they do not refund the original shipping cost. Shoes are an expensive item to return.

However, if I have clothing returns, I hang on to them for a bit, and then return them all in one box and I pay the shipping on my own. MUCH cheaper than using their labels. If you use their label on the multiple returns box, they have been known to charge $6.95 for each item. Just an FYI.....