topic Re: The Need for Incentives in Q Talk

The Need for Incentives

Kachina624 — Wed, 19 Oct 2022 19:01:57 GMT

I can understand why QVC needs extraordinary incentives to entice new customers, even though I don't like the way they treat those of us who've been around awhile.

There is little to interest any customer, old or new with the same repetitious merchandise year in and out, time after time. It's like there's a regular schedule of vacuum cleaners, mattresses, electronics chargers, cosmetics, computers, etc. TSVs. Where are those innovative new products the CEO promised wed have as TSVs?

Then there are the presentations that go on and on hour after hour, seemingly endlessly. If someone is interested in a product, she might sit through all or part of one presentation but then the TV goes off. There are days that make QVC seem like one long, drawn out infomercial. If one is not interested in the featured product, that person is lost for the entire day.

Is there any wonder new customers aren't flocking to register on QVC? You don't have to buy merchandise to be bored; there are cheaper ways.

Re: The Need for Incentives

cjm61 — Wed, 19 Oct 2022 19:21:49 GMT

I honestly don't feel this Free Shipping thing will work out and this is why. My kids, mid 30's, do not buy from QVC. Now, granted, they will come over and the Q will be on TV and they become mesmerized. My SIL came over once when that blender thing was a TSV. He sat and watched it for about 20 minutes and said wow, I don't even want one but the host has sold me on it making me feel I need it. This has happened many times, visitors become entranced for a bit watching it.

Well, not one has opened an account and purchased anything. They never watch it at home. They go to Amazon, or some other site, and make a purchase from them. They have no interest, free shipping or not, in watching and buying from QVC.

I have bought many items, I mean 1,000's over the last 30+ years I have been a customer. I consistently get comments about the cool gifts I give and am asked where did I find these gifts. I have worked with many people before retiring, they loved my gifts and would be so excited about them. Of course, they ask where I got them. Not one co-worker ever told me they opened an account with QVC.

And, I think many here on this forum are missing the point regarding how upset long time customers are. It's not about the shipping being reasonable. Yes, it is as far as actual shipping goes. It's about excluding the loyal customers. Some even said they will buy an item and pay S&H so they aren't bothered by being excluded in this offer. However, if a new customer would buy 2 sets of the LocknLock TSV's they would get the sets for $50. A loyal customer w/o a Q card would pay $61 and can continue at this rate for 3 months (or up to 15 purchases). IMO an offer would have been a little easier to accept if a new customer received a One Time Only Free Shipping Offer.

Re: The Need for Incentives

rms1954 — Wed, 19 Oct 2022 19:32:11 GMT

I don't feel the reason are all up in arms is respect, as long as they get their incentives along with the new cardholder customers. It's "oh she's getting what I don't get."

Re: The Need for Incentives

sann — Wed, 19 Oct 2022 19:36:35 GMT

If it were not for the loyal customers there wouldn't be a QVC...

Re: The Need for Incentives

Renata22 — Wed, 19 Oct 2022 19:38:52 GMT

They are giving everyone with a q card free shipping on all TSVs til 10/31. It's something, anyway.

Re: The Need for Incentives

whatsmyname — Wed, 19 Oct 2022 20:04:37 GMT

I’ve been thinking. I’ve been with QVC since the beginning and buy a fair amount. But I can’t honestly call myself a “loyal” customer.

To me, a loyal customer is someone who buys from store A, even though they may be able to buy the same item from store B for less money, because their loyalty lies with store A. That’s not me. I buy from QVC mostly for the convenience, gas savings, time savings, etc.

I think the loyalty term in this case is being used very loosely. A better term may be existing, versus loyal, customers. That being said, I do find this promotion for new customers difficult to overlook and I too as an existing customer, am not happy about it.

I don’t think free s/h on TSV’s through October is enticing. Who buys the TSV everyday?? Besides that, the new customers will have that perk through January, provided they stay within their 15 order limit of course.

Re: The Need for Incentives

Foxxee — Wed, 19 Oct 2022 20:06:44 GMT

Even if QVC gave us a wonderful incentive everyone would be happy with, it wouldn't interest me. I'm looking for high quality unique and interesting products, quality classic clothing by real fashion designers, not what QVC buyers tell them to design.

Re: The Need for Incentives

MG Chris — Wed, 19 Oct 2022 20:10:12 GMT

@Renata22 wrote:
They are giving everyone with a q card free shipping on all TSVs til 10/31. It's something, anyway.

I have no opinion on this free shipping deal except that I am sick of scrolling past all the threads about it, and my FB feed is filled with them from the Q FB page for me; shipping is part of the gig. I can't tell you how many times I have paid $25 and up and all my orders came in one box. I accept it, but I will say HSN just did a month of TSVs with free shipping and no card needed. Right now, they are doing free shipping over $75.00.

Free shipping never entices me. I didn't buy a TSV when HSN had it, the Q just had free shipping and I haven't purchased anything to qualify for $75.00 at HSN.

Re: The Need for Incentives

Suzeecat — Wed, 19 Oct 2022 20:30:24 GMT

@Renata22 wrote:
They are giving everyone with a q card free shipping on all TSVs til 10/31. It's something, anyway.

I have a Q card and had no idea this incentive was in place! Don't think it would have changed anything I purchased, but it's good to know.

Re: The Need for Incentives

colleena — Wed, 19 Oct 2022 20:42:50 GMT

@Kachina624 I'm torn on this newest promotion the Q is giving to new customers for shipping as I understand they need to get more/new customers but what about us that have been here from almost the beginning.

A couple years ago some customers received free mugs from the Q & then others received a package of chocolates - I received neither & yes they do offer free shipping days every so often which I often take advantage of.

Like you said the new CEO promised new vendors, products, tsvs but what I notice is the same products/vendors over/over again so I watch less & less.

Re: The Need for Incentives

Regal Bee — Wed, 19 Oct 2022 20:51:38 GMT

I can also understand why the Q is offering incentives to new customers but I think not considering your loyal customers is a huge mistake.

I rarely watch QVC anymore and do my ordering from the computer. All the shows with several hosts drinking wine, chattering until I could scream and not staying on the product information is more than I care to take. I do watch the Valerie shows but even they seem to be moving into the entertainment arena. I find myself going to the computer to look up vital information for the product they are showing.

None of my friends shop the Q and I find this interesting. Some of them don't even know what I am talking about. Yes, I have been a loyal customer (over thirty years)...ordering here when I knew I would pay more. Not anymore. This whole shipping issue has left a bad taste in my mouth. It's not about the money...it is about the principle, for me.

Re: The Need for Incentives

whatsmyname — Wed, 19 Oct 2022 20:59:29 GMT

Regal Bee, I agree — it’s about the principle for me too.

Re: The Need for Incentives

Iwantcoffee — Wed, 19 Oct 2022 21:01:05 GMT

Anyone who like free shipping can enter free shipping in the search bar. My search showed 118 pages for thousands of products with free shipping.

Re: The Need for Incentives

grandma petes — Wed, 19 Oct 2022 21:07:06 GMT

Being a loyal, long time customer doesn't seem to matter much anymore. Gone are the days when loyalty meant something and companies truly cared about the customers that helped build their business. I realize QVC is trying to entice new customers, but alienating your loyal customer base is wrong on so many levels.

I've been with QVC since day one, but my spending with them is really going to be limited...if not non-existent. I have a few auto deliveries that I've had for years and I will continue those, but future purchases.....well, that remains to be seen. And I'm sure my lack of purchasing won't be a drop in the bucket to their bottom line....but loyalty should carry some weight after all. Just sad.

Re: The Need for Incentives

Othereeeen — Wed, 19 Oct 2022 22:05:01 GMT

@Kachina624

And there are already TONS of infomercials out there...when I see the same stuff offered on QVC I turn it off.

NEW PRODUCTS and less droning hours of theTSV.

We can all read a schedule!! Don't need an hour of vacuums in a ITKWD or a bed in a jewelry show!!!

Go back to ONE channel and do it better and right, instead of diluting the effort with repetitious repeats of the same stuff on the main channel....

EVERYONE can scroll forward on thier cable or satellite menus to see what's coming up for the next week at least, and there's a Program Guide here.

As for streaming? Who on EARTH streams an hour of a Halo Bolt or a Amazon Fire Tablet?

Re: The Need for Incentives

Reever — Wed, 19 Oct 2022 22:05:51 GMT

@cjm61 @Wrote : My kids, mid 30's, do not buy from QVC. Now, granted, they will come over and the Q will be on TV and they become mesmerized. My SIL came over once when that blender thing was a TSV. He sat and watched it for about 20 minutes and said wow, I don't even want one but the host has sold me on it making me feel I need it. This has happened many times, visitors become entranced for a bit watching it.

@cjm61 the younger generation does not seem to have the patience we had at their age. They want things done instantly with a few clicks of a mouse or taps on the device they are tethered to. It's a different world and not one for the better in my opinion. I'm fearful for my grandchildren where this world is heading.

Re: The Need for Incentives

1Snickers — Thu, 20 Oct 2022 02:00:50 GMT

@cjm61 I agree, a one time free shipping for new customers would be fine. But, 15 especially with holiday shopping ? They have lost me as a very long time good customer. And I've closed my Q card. The special values aren't so special any more.

Re: The Need for Incentives

BalletBabe — Fri, 21 Oct 2022 05:39:43 GMT

I have had people on this board snap at me for my posts about this, but you know what? I DON"T CARE. I can't respect a Company that does this toit's long term Customers. Not everyone has a Q Card and to me that was another scam to get us to get one. NO THANKS. My cards give me cash back. To me a Q Card is a waste. People said You can't close your account but I closed my Husbands when he passed. I also had to at one time because I remarried and my name changed and I realized that I had 2 accounts.

This past week I would have purchased the TSV in L&L but I would have paid $11.00 in shipping. I would have bought a piece of Jewelry of of Kathy but that was another 5.50. That would be 16.50 for 3 things while a new person could save that in just one week? If this is all they think of us==Good Luck with your new Customers Q.

Re: The Need for Incentives

lgfan — Fri, 21 Oct 2022 18:09:57 GMT

@BalletBabe "This past week I would have purchased the TSV in L&L but I would have paid $11.00 in shipping. I would have bought a piece of Jewelry of of Kathy but that was another 5.50. That would be 16.50 for 3 things while a new person could save that in just one week? If this is all they think of us==Good Luck with your new Customers Q."

The shipping is more than $3.50 to $5.50. QVC adds the shipping to the total amount of the purchase and then calculates the sales tax for the person's state that they live in. My shipping increases by ten percent because that is the sales tax in California where I live. So the $3.50 and $5.50 shipping is actually $3.85 and $6.05 after all the calculations.

Re: The Need for Incentives

sbmariner — Fri, 21 Oct 2022 22:39:23 GMT

Has anything been given to us long time good custmers yet? I certainly haven't seen anything‼️