topic Re: OK...So what SHOULD QVC offer? in Q Talk

OK...So what SHOULD QVC offer?

Othereeeen — Wed, 19 Oct 2022 14:24:44 GMT

We've had hundreds of comments about what QVC is "doing" to thier long time customers and the unfairness of offers to new customers...

What SHOULD they do for long term customers to keep them interested?

Keeping in mind it's a business, they have inventory to get rid of and if they don't move it they probably pay interest on it while it takes up space...

They have slim margins ( you can look up Qurate's margins, or what "margins" mean)...

I watch financial channels ( CNBC and Bloomberg) almost exclusively, and retailers are in trouble. Too much inventory, stuff they anticipated during Covid that no one wants now, shipping costs are WAAAYYY up, the dollar is strong, (which affects exports FROM other countries TO the US) wage inflation for employees....

Competition with Walmart and Target on clothing because they overbought inventory and have to get rid of mountains of it, and people are mostly buying food and items they NEED not want. And QVC's clothing is NOT much better than either of those stores. Look next time you're visit them....

So what COULD they do that would please us?

Same offer for everyone that the new people get? Offers that don't require that usurious Q card?

How about longer "easy pay" period for long time customers without having to have that Q card? Or on larger dollar amount items that we wouldn't buy-too expensive even with Easy Pay?

I don't know.....but we came down hard on them wiht this poorly thought out offer, what could they do to be equitable to ALL thier customers?

The Q card is a gimmick....We can get % cash back on our VISA cards in many cases, why use a Q card?

Any suggestions?

Re: OK...So what SHOULD QVC offer?

Group 5 minus 1 — Wed, 19 Oct 2022 14:26:35 GMT

I have thought about this. Maybe cash back kinda like a few other credit cards?

Re: OK...So what SHOULD QVC offer?

nycalady — Wed, 19 Oct 2022 14:29:50 GMT

Free returns

Free shipping for Q card holders who spend a certain amount annually

Free shipping for orders $50 and over

QVC rewards similar to what Macys & Kohls does

Re: OK...So what SHOULD QVC offer?

Othereeeen — Wed, 19 Oct 2022 14:31:40 GMT

@Group 5 minus 1

Or points based on dollar amount spent, to be applied to future purchases or free shipping on what the customer wants?

Re: OK...So what SHOULD QVC offer?

yamma024 — Wed, 19 Oct 2022 14:33:08 GMT

QVC could have given everyone the same amount of free shippings to use, new customers or long time customers. Better yet, give the long time customers a few more free shippings for their loyalty.

Re: OK...So what SHOULD QVC offer?

PhilaLady1 — Wed, 19 Oct 2022 14:33:53 GMT

I do not use easy pay because I like to pay the full balance due when I get any monthly credit card bill. I was in credit card debt hell years ago. Now if I buy anything, I better be able to pay it off entirely when the bill comes. That's just me, though. I can understand why people like easy pay.

I'd most prefer coupon codes that I can apply before check out. Either for a specific dollar amount or a percentage off.

I mentioned on a previous thread that I think there is no way for QVC to know who their long-time customers are. If you work, think of the computer system you are currently using. Is it the same system that it was 10 years ago, 20 years ago, 30 years ago? Probably not. IMO, QVC has no available data to show for how many years some of us have been shoppers.

Re: OK...So what SHOULD QVC offer?

LindaSal — Wed, 19 Oct 2022 14:35:11 GMT

ITA that the Q card is a scam. I feel they should give free shipping with a minimum purchase and throw some 50%off sales like other online retailers. Lands End comes to mind, they have great sales and offer free shipping. I have an LL Bean cc and earn rewards, get free shipping, free returns, free monogramming.......on and on. And I have a year to return an item. Chico's also has awesome sales and you can earn rewards on that site too. This is just a few examples. I have pretty much stopped ordering on here in the past year or so especially. I find my dollar goes a lot further eleswhere. Even HSN has more offers and more free shipping.

Re: OK...So what SHOULD QVC offer?

Bookplate — Wed, 19 Oct 2022 14:38:10 GMT

@PhilaLady1 wrote:
I do not use easy pay because I like to pay the full balance due when I get any monthly credit card bill. I was in credit card debt hell years ago. Now if I buy anything, I better be able to pay it off entirely when the bill comes. That's just me, though. I can understand why people like easy pay.

I'd most prefer coupon codes that I can apply before check out. Either for a specific dollar amount or a percentage off.

I mentioned on a previous thread that I think there is no way for QVC to know who their long-time customers are. If you work, think of the computer system you are currently using. Is it the same system that it was 10 years ago, 20 years ago, 30 years ago? Probably not. IMO, QVC has no available data to show for how many years some of us have been shoppers.

I assume that new shoppers are still being assigned unique customer numbers? If so, they can easily tell from that number.

Re: OK...So what SHOULD QVC offer?

Effie54 — Wed, 19 Oct 2022 14:38:47 GMT

Free shipping over $50.00.

Re: OK...So what SHOULD QVC offer?

skatting44 — Wed, 19 Oct 2022 14:40:32 GMT

How abt giving longtime customers quarterly coupons for 25-30% off Any item they choose . I remember getting coupons yrs ago from QVC and another shopping channel

Re: OK...So what SHOULD QVC offer?

Karie2022 — Wed, 19 Oct 2022 14:39:45 GMT

Free returns like they used to do.

Re: OK...So what SHOULD QVC offer?

QVCkitty1 — Wed, 19 Oct 2022 14:40:35 GMT

Sadly, I expect what I've always received from them , nothing !

Re: OK...So what SHOULD QVC offer?

pupwhipped — Wed, 19 Oct 2022 14:43:31 GMT

I keep coming back to a QVC credit to your account for prior month or year purchases you made. Maybe the more you buy the higher the reward. On another thread I mentioned receiving free shipping for the following month if you spent X dollar amount the previous month...but that's probably too complicated. I think a reward based on the more you buy the higher the credit gives customers incentive to purchase...and there could be a minimum purchase amount set by QVC to even qualify for the offer. And at least it's something as we get pretty much nothing currently. And this is a credit to your account to use on future purchases.....so it encourages even more QVC shopping. LOL!

Re: OK...So what SHOULD QVC offer?

goldensrbest — Wed, 19 Oct 2022 14:55:44 GMT

Free shipping from now until, January 1st,2023 ? I do wonder if all this uproar will have them shut down this chat forum.

Re: OK...So what SHOULD QVC offer?

GloriBee — Wed, 19 Oct 2022 14:43:46 GMT

@Group 5 minus 1 wrote:
I have thought about this. Maybe cash back kinda like a few other credit cards?

That would be awesome! Doubt it would happen, but awesome nonetheless!

Re: OK...So what SHOULD QVC offer?

Nonametoday — Wed, 19 Oct 2022 14:44:34 GMT

@PhilaLady1 wrote:
I do not use easy pay because I like to pay the full balance due when I get any monthly credit card bill. I was in credit card debt hell years ago. Now if I buy anything, I better be able to pay it off entirely when the bill comes. That's just me, though. I can understand why people like easy pay.

I'd most prefer coupon codes that I can apply before check out. Either for a specific dollar amount or a percentage off.

I mentioned on a previous thread that I think there is no way for QVC to know who their long-time customers are. If you work, think of the computer system you are currently using. Is it the same system that it was 10 years ago, 20 years ago, 30 years ago? Probably not. IMO, QVC has no available data to show for how many years some of us have been shoppers.

@PhilaLady1

That's interesting that you say they have no way of tracking how long you have been a customer, because I have had CS people say something to the effect "wow, you have been a customer for more than 20-30 years." How do they know that? The computer tells them so.

Re: OK...So what SHOULD QVC offer?

PhilaLady1 — Wed, 19 Oct 2022 14:45:11 GMT

@Bookplate

I hear ya. Sometimes I have trouble explaining what I mean. I've been a customer for over 30 years. I don't think that QVC has any way of knowing that I have been a shopper for so long. Maybe they can separate the newbees from those who have been a QVC customer for maybe over 5 years. But I doublt they can tell the difference between who has been shipping 5 years or 10 years, to 35 years.

Re: OK...So what SHOULD QVC offer?

GloriBee — Wed, 19 Oct 2022 14:45:24 GMT

@nycalady wrote:
Free returns
Free shipping for Q card holders who spend a certain amount annually
Free shipping for orders $50 and over
QVC rewards similar to what Macys & Kohls does

@nycalady now we're talking! 👍

Re: OK...So what SHOULD QVC offer?

PhilaLady1 — Wed, 19 Oct 2022 14:46:42 GMT

@Nonametoday

I am incorrect in my assumption, then. I guess their records do go way back.

Re: OK...So what SHOULD QVC offer?

Regal Bee — Wed, 19 Oct 2022 14:48:37 GMT

What should QVC offer?

The exact same deal they are offering to new customers!