topic Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail in Q Talk

Need label in order to return! Can't seem to get one by requesting! Either print or mail

Nonametoday — Wed, 21 Sep 2022 04:34:25 GMT

I am hoping this will get someone's attention. I have spoken with 2 persons at the Q and one sent me one in Email which was not printable so I asked for one to be sent via USPS and that was a week ago, and still have not received it. I fear my 30 days will be up before I can send it back. Any suggestions from anyone?

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

RealtyGal2 — Wed, 21 Sep 2022 06:40:10 GMT

@Nonametoday wrote:
I am hoping this will get someone's attention. I have spoken with 2 persons at the Q and one sent me one in Email which was not printable so I asked for one to be sent via USPS and that was a week ago, and still have not received it. I fear my 30 days will be up before I can send it back. Any suggestions from anyone?

Can't you order the cancellation form online by pulling up your account? I complained to customer service that I had received 3 items in the last week with no receipt and return lable. The warehouse people are getting faster at sending things out, but need training. I also received 3 pairs of shoes in plastic bags instead of boxes. Very sloppy and damaging to the shoes and the shoe boxes. They need to train all the new people. More customers need to complain so we can straighten this out before the Christmas rush.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

mimomof4 — Wed, 21 Sep 2022 10:32:33 GMT

Is there a reason you are not able to go to the order on the website here to the order you want to return and save and print the return label and packing slip.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

Knit-Chick — Wed, 21 Sep 2022 10:35:43 GMT

@mimomof4 wrote:
Is there a reason you are not able to go to the order on the website here to the order you want to return and save and print the return label and packing slip.

I didn't have that option with my last return. I had to request a label be emailed to me.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

jackthebear — Wed, 21 Sep 2022 10:45:37 GMT

can you go to your library and print the label or a friend with a printer?

Re: Need label in order to return! Can't seem to get one by requesting! Either print or while back

Biftu — Wed, 21 Sep 2022 11:17:03 GMT

A while back I received an item with no label in the package that I needed to return. On a piece of paper I included in the return package all the necessary info. Order number, item number, description of the item, price, how I wanted the item credited, date purchased and date being returned, and noted that no return fee should be charged since I would be paying the return costs on my own. I then sent an email to QVC returns explaining the situation and my account was credited in a couple of days. Of course I had to pay the return postage upfront on my own, but no problem. I don't have a printer and refused to wait for them to mail me paperwork. Worked fine for me.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or while back

Nonametoday — Wed, 21 Sep 2022 12:01:06 GMT

@Biftu wrote:
A while back I received an item with no label in the package that I needed to return. On a piece of paper I included in the return package all the necessary info. Order number, item number, description of the item, price, how I wanted the item credited, date purchased and date being returned, and noted that no return fee should be charged since I would be paying the return costs on my own. I then sent an email to QVC returns explaining the situation and my account was credited in a couple of days. Of course I had to pay the return postage upfront on my own, but no problem. I don't have a printer and refused to wait for them to mail me paperwork. Worked fine for me.

@Biftu

I will try that. Thank you. As I stated ,there was no invoice inside. I could not print out the return label because of the way in which the label was sent. I don't know why they would do that. Why could they not send a jpg or something similar. I will try this method and see if that works. Thank you.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

chrystaltree — Wed, 21 Sep 2022 12:07:22 GMT

I assume you don't have a printer or just aren't savvy at all this online stuff. You can always print your own label. You go to the order and you'll see that little printer icon on the right side of the screen. It really is easy. Click on it and print. They sent the label via email. Can you forward that email to a friend or relative and ask them to print the label for you? I think your only other option is to hope the snail mail label arrives in time.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

Knit-Chick — Wed, 21 Sep 2022 12:38:16 GMT

@chrystaltree wrote:
I assume you don't have a printer or just aren't savvy at all this online stuff. You can always print your own label. You go to the order and you'll see that little printer icon on the right side of the screen. It really is easy. Click on it and print. They sent the label via email. Can you forward that email to a friend or relative and ask them to print the label for you? I think your only other option is to hope the snail mail label arrives in time.

Printing a label from the order is not always available. You need to contact QVC to have it emailed or sent.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

PINKdogWOOD — Wed, 21 Sep 2022 13:00:52 GMT

@Nonametoday You don't need their prepd label unless you don't want to pay return amt yourself. Their's is $6.05.If you do want their's and you have a printer, you can print one yourself along with the return form.

Otherwise, just a big note with order and item numbers, and how you wish to be credited ie back to your card or merchandise credit. Pay your return amt yourself, BE SURE to get your tracking number on your receipt.

You get get the proper return address by pulling up info on returns, the addresses for different items are noted there.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

Bookplate — Wed, 21 Sep 2022 13:32:07 GMT

When I asked CS to send me a return label in the mail, it took at least a week to get it, maybe more. So you may very well receive it in the next few days. As others pointed out, you always have the option of writing your own label and paying the return postage directly.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

Nonametoday — Wed, 21 Sep 2022 14:35:24 GMT

@PINKdogWOOD wrote:
@Nonametoday You don't need their prepd label unless you don't want to pay return amt yourself. Their's is $6.05.If you do want their's and you have a printer, you can print one yourself along with the return form.

Otherwise, just a big note with order and item numbers, and how you wish to be credited ie back to your card or merchandise credit. Pay your return amt yourself, BE SURE to get your tracking number on your receipt.

You get get the proper return address by pulling up info on returns, the addresses for different items are noted there.

@PINKdogWOOD

Thank you. I was going to do that, and the USPS guy told me that I would not get credit for my order, that he had people do that before and they did not get credit, but I am going to do it. Thank you. If you have done it, it worked. I won't pay attention to the post office guy. ;-)

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

febe1 — Wed, 21 Sep 2022 14:39:25 GMT

Same here: no label, 7-10 days to mail, and a good chance item will go over 30 days. So many labels missing. Come on, try and be the best you can be, Q!

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

Kachina624 — Wed, 21 Sep 2022 16:48:49 GMT

Is there anything to keep you from sitting down with a pen and paper and writing a return label? The addresses to which it should be sent are conveniently located under CS on the website. You can do the same with the return invoice, just make sure to include the order #.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

Nonametoday — Wed, 21 Sep 2022 19:55:53 GMT

Thank you to those who offered help but not to some person who implied I am stupid.

I can print out the order. They sent the return label via email but it was not all there ! ! ! Only part of it. The postman might be stupid but he says he gets these frequently where all the label is not printable and the customer has to pay for postage. I guess that makes me computer-stupid, the postman crazy not savvy enought print out something tha tis nonexistent.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

baglady9 — Wed, 21 Sep 2022 20:32:55 GMT

I have the same problem, sometimes the label shows to print and other times not.

I save all of my return labels (when I get them! lol) to use in situations where the website wont print a label.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

baglady9 — Wed, 21 Sep 2022 20:35:29 GMT

But their label does not show in the preprint most of the time on the website, then sometimes it does. I just save all of the labels ( that sometimes come in the package) in the case I cant get one to print

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

moonandthestars — Thu, 22 Sep 2022 06:27:36 GMT

@Nonametoday I had the same thing happen to me about a month ago. I wanted to return something that didn't come with an invoice or any paperwork. I went to print a label and return information from my account, but it didn't print a label only words that said go to your account and print a label. I chatted with c/s and they emailed me a label, but I realized later it also wasn't a label, but the same words. I chatted again and told the new c/s person the story and she tried emailing it again. Same issue. I chatted with c/s #3 and she emailed and mailed it to me (just in case). Emailed "label" had the same issue, I waited for the mailed label. When it finally arrived, it was the same non label! Honestly, it was completely insane. Btw, the c/s people all promised me that they wrote down in my account the label issue and I would not be penalized if the return came back to qvc late, just fyi. Anyway, I chatted with c/s one more time. Got the return address and just mailed it back that way. She told me that if my return postage exceeded what the qvc return label charge would have been they would refund the difference. Just keep the receipt.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

Nonametoday — Thu, 22 Sep 2022 08:39:40 GMT

@moonandthestars wrote:
@Nonametoday I had the same thing happen to me about a month ago. I wanted to return something that didn't come with an invoice or any paperwork. I went to print a label and return information from my account, but it didn't print a label only words that said go to your account and print a label. I chatted with c/s and they emailed me a label, but I realized later it also wasn't a label, but the same words. I chatted again and told the new c/s person the story and she tried emailing it again. Same issue. I chatted with c/s #3 and she emailed and mailed it to me (just in case). Emailed "label" had the same issue, I waited for the mailed label. When it finally arrived, it was the same non label! Honestly, it was completely insane. Btw, the c/s people all promised me that they wrote down in my account the label issue and I would not be penalized if the return came back to qvc late, just fyi. Anyway, I chatted with c/s one more time. Got the return address and just mailed it back that way. She told me that if my return postage exceeded what the qvc return label charge would have been they would refund the difference. Just keep the receipt.

@moonandthestars

Thank you. It is so frustrating. I wonder what has happened to customer service nationwide. It seems as though when you find someone who is good, that person is a real prize. They deserve applause.

Re: Need label in order to return! Can't seem to get one by requesting! Either print or mail

Litlbitcountry — Thu, 22 Sep 2022 17:47:07 GMT

Just received an item without a return label. Went online to the return item section and the label would not print. Called customer service and she told me they are receiving many calls about this. She emailed me a label that I tried to print and it was so huge the information went off the page. I fooled around with it trying to shrink the label. Finally ended up saving it to a PDF to at least get the bar codes to show. Should it be this difficult? Put the return labels in the box/bag with the item!